Supermacs Customer Service Reviews

Updated 22 Oct 2019

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2.1
19%
Recommend to a Friend
83%
Approve of CEO
Supermacs Founder and Managing Director Pat McDonagh
Pat McDonagh
2 Ratings
  1. "Customer Assistant"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Ballinasloe
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Supermacs full-time for less than a year

    Pros

    Staff food but you have to pay for it

    Cons

    Long Hours very hard work to be carries out for basic wage.

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  2. "Supermacs Donegal - avoid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Donegal
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Supermacs part-time for less than a year

    Pros

    had some nice colleagues, thats it.

    Cons

    hired as full time - hours cut to 2 days a week after 3 weeks because Lithuanian boss hired another Lithuanian and gave him full time hours. never spoke to me about this, just put out rota with 2 days. all feedback is negative, no matter what you do they treat everyone like a naughty child. min wage and hours not paid right. didn't pay my holiday pay. terrible environment, especially if you arent foreign as all the managers are east Europe and look after their country men.

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  3. "Not to bad place like first job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Galway
    Recommends
    Positive Outlook

    I have been working at Supermacs full-time for less than a year

    Pros

    Flexible hours free lunch, free drinks

    Cons

    Minimum wage , no smoking brakes

  4. "Company Review"

    4.0
    Current Employee - Customer Service 

    I have been working at Supermacs part-time for more than a year

    Pros

    A lot of hours available when needed. Fast paced working environment.

    Cons

    Unsociable hours depending on what shop you work in.

  5. Helpful (2)

    "Encouragement of Staff and Implementation of tools to counter aggression towards employees"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cashier/Customer Service in Gort
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Supermacs part-time for more than 3 years

    Pros

    Supermacs staff are generally quite friendly. I enjoy the benefits of working with families and serving children etc. The food and hygiene scheme is clear, easy to follow and well-instrumented in the franchise in which I work. It is a great life experience- learning how to work with people from various walks of life and how to instrument an effective customer service plan that is non-discriminatory and polite.

    Cons

    I do not wish to "blow my own trumpet" as it were, but I have received e-mails from customers complimenting my customer service in the past and received full marks on service on both occasions that I have been subject to a mystery shopper. In all aspects of my work I am dedicated to my customers, however this goes unnoticed to both my general and overall manager. I recall that our official manner actually pulled us all aside and gave out that we didn't receive such comments every week rather than using my achievement as an example to the rest of the staff - this approach is hardly encouraging . Also,the harassment I occasionally receive from both drunk customers and by customers from the travelling community is sincerely disheartening and is a cause of stress and anxiety for me when I work nights. Our customer handbook does not give enough attention to how such situations should be dealt with which is a point of concern for me after 3 years of working in my franchise.

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