Supermacs Reviews

Updated 22 Jun 2020

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3.5
61%
Recommend to a Friend
84%
Approve of CEO
Supermacs Founder and Managing Director Pat McDonagh
Pat McDonagh
57 Ratings
  1. Helpful (1)

    "Cashier"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Approves of CEO

    I have been working at Supermacs full-time

    Pros

    Pay is reasonable, other staff members become friends. Good way to meet new people and chat to customers.

    Cons

    Far too many late shifts, zero work life balance, favouritism in the work place, large percentage of customers speak to you like a dog.

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  2. "Oh BOY"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Supermacs part-time

    Pros

    There was no pros working here as floor staff

    Cons

    Under paid for the work you do Constant pressure no rewards

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  3. Helpful (1)

    "Awful. Keep away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Waterford
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Supermacs full-time for less than a year

    Pros

    Nothing really. I've met few nice people

    Cons

    Almost, all. Old kitchen, useless managers

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  4. Helpful (1)

    "Supermacs lead to my Ergophobia"

    1.0
    Former Employee - Anonymous Employee in Walkinstown
    Doesn't Recommend

    I worked at Supermacs full-time for less than a year

    Pros

    I got paid, but only minimum wage

    Cons

    A couple of years ago I worked at Supermacs. To be honest I wasn’t the best at my job, though I’m fairly certain the reason for that was the working conditions. I am an alright cook, I can clean, and I understand the English language pretty well, it is my native language after all. After years of school, at that time a college student studying Game Design, I should have the basic skills to work in a fast food chain, I would think. Yet, it is that job, that summer, that left me terrified to my core of getting a new job. In Supermacs I was blamed an awful lot. One manager always blamed me for money missing in the till, however, that only ever came up on her shifts, and not only did she blame me for that, but I would be blamed for her mistakes. Now, I know that may not seem like much, but after a while, it is a little grating. The next thing that happened is that I was constantly told, again and again, that I had done something wrong. I wouldn’t be surprised if I had, I was new, but the anger and irritation at my mistakes were unnecessary, and led me to ask them to make sure that I was doing the right thing, which led to more anger and irritation directed towards me. Every day going to that job I felt a sense of dread, but I was young, scared of my managers, and scared of resigning to failure at what seemed like it should have been a basic job. I didn’t know how to quit, I was scared to, and so I carried on. I got the worst jobs, the grunt work, one day I had to clean the drain full of week-old food that smelled disgusting. It turned out it should have been done earlier in the week, I had shifts all that week and did not know that this was a thing I was supposed to do. I didn’t know it existed. So I spent two hours pulling disgusting gunk that smelled awful from a drain. I felt physically sick, but it was a common problem in this workplace. The managers expected me to know things I had not been told. One incredibly irritating thing the managers expected of me were the vouchers. Supermacs’ cash register system was abysmal, the vouchers that would come in rarely matched the coupon codes I was supposed to select on the register. So when a customer would come in with a new voucher I often had trouble finding it, and again my managers would be incredibly irritated that I did not know this secret code they hadn’t told me about. Then, one night when I was working, we got a call for something that wasn’t on the menu. I tried to tell the customer this, who began arguing with me, and eventually, I asked the manager if this was another thing they hadn’t told me. My manager was furious with me because this secret thing they hadn’t told me they did was something I should, of course, have known and done straight away. Yet I still stayed working there, because if I quit I was a failure. It was the end of summer, I was about to go back to college, so I spoke to one of the managers. Sometimes we would be open until four in the morning, and I explained that should I have a class first thing in the morning I would not be able to work night shifts. She disagreed and refused to allow me to work hours that would suit college. She was pushing me to quit, it was obvious, and so I gave in. I haven’t been employed since, and that was three years ago. I desperately need a job, I am studying and I get a grant, but it isn’t enough. Yet, every time I go to apply for a job, I feel an overwhelming sense of dread, which leads to a panic attack followed by depression. I had an interview yesterday, I’ve been trying to move forward, but the whole time the interviewer was talking that dread filled me, I didn’t want the job because I didn’t want to feel like that again. It strains relationships, I live in a very small bubble because I can’t afford to go out of it. I am stuck, terrified of never being employed again, and have come to believe that I may have Ergophobia. The sad thing is, I didn’t fight for myself, I lost confidence, and now I feel hopeless. I would cry at work, I am not a crier, yet as I mopped the floors and fried burgers I could feel a lump in my throat, tears running down my cheeks. They never asked if I was okay, they saw but they ignored me. This is not how a workplace should be, it is not how a workplace should conduct itself. If someone you work with displays these symptoms, speak up, ask them if they are okay, and don’t be afraid to probe. You may well save them from years of unemployment and strained relationships with loved ones.

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  5. "Good company"

    4.0
    Former Employee - Food Assistant in Limerick, Limerick

    I worked at Supermacs part-time for more than a year

    Pros

    Very nice to company to work for, fair salary and free food

    Cons

    No cons I can think of

  6. "Supermac's"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in Galway
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Supermacs part-time for more than a year

    Pros

    Great social aspect, flexible working hours

    Cons

    Low pay, managers can be quite lazy

  7. "Cashiet"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Supermacs full-time for less than a year

    Pros

    The cheap lunches on breaks? Lol

    Cons

    Late night shifts, overworked, not always 12 hours between shifts

  8. "Supermacs"

    2.0
    Former Employee - Crew Member in Edenderry
    Doesn't Recommend

    I worked at Supermacs full-time for less than a year

    Pros

    Good experience in the food industry

    Cons

    I wasn’t trained in at all and was expected to know how to do everything on my own, management weren’t very nice at all and I was employed as a full time staff member yet I never had any hours.

  9. "Staff"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Supermacs

    Pros

    Cheap food on lunchbreak with staff discount

    Cons

    Depending whos on your team it can be difficult.

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  10. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Supermacs full-time for more than 3 years

    Pros

    -excellent pay, great working environment, flexible rota, excellent way to work up the ladder

    Cons

    - hard work,but very rewarding.

Found 104 reviews