Swinton Insurance Reviews

Updated 12 Sep 2020

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2.7
24%
Recommend to a Friend
44%
Approve of CEO
Swinton Insurance Managing Director Scott Kennedy (no image)
Scott Kennedy
15 Ratings
Pros
  • "Great people in each department(in 20 reviews)

  • "Not a bad company to work for, good people to work with(in 13 reviews)

Cons
  • "the call centre / head office in Manchester will be gone within 2 years when it starts functioning out of King Stoke(in 19 reviews)

  • "Head office location not the easiest to get to(in 17 reviews)

More Pros and Cons
  1. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Broker in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than a year

    Pros

    All Are Amazingly Great Pros

    Cons

    None At All No Cons

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  2. "It pays the bills"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Advisor in Warrington, North West England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time for more than 10 years

    Pros

    Meet wonderful friends and colleagues

    Cons

    Far too many scripts to follow

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  3. "Fine for a first job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time for less than a year

    Pros

    Nice environment to work at.

    Cons

    Colleagues in other departments not doing their job.

  4. "ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate Trainer in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time for more than 3 years

    Pros

    a lot of anatomy within the role. The staff were great

    Cons

    Upper management didn't have any direction and the company in general didn't have set processes. This meant training could be difficult. Also I was promised my DLP as part of completing a year in the job but this didn't happen and I was with them for 4 years.

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  5. "top"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time

    Pros

    good company value given good overall

    Cons

    bad no progression for a company

  6. "Swinton"

    4.0
    Former Employee - Insurance Agent in Bristol, England

    I worked at Swinton Insurance part-time

    Pros

    Good bonus if you hit target

    Cons

    Extra hours to hit bonus

  7. "Profits over People"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Manchester City Centre, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time for more than a year

    Pros

    Free Coffee Absolutely adored the door man Martin (not actually employed by swinton)

    Cons

    After a change in ownership the changes implemented were done so without recognising you were placing a high level of stress on your CSAs. I'd like to say I was good at my job. Quick, smart, friendly. And the changes actually crippled my ability to do my job. No longer was helping the customer the priority it was how quickly you got them off the phone. If I spent more than 2 minutes off the phone after a call, actually doing my job, leaving clear notes, tieing up lose ends, navigating the numerous systems, with a million different log ins, I would have a CSM approach me, ask what I was doing, I then had to explain, wasting more time. I was once marked late because I logged into the phone 30 seconds past 9.00am, not 9.01am but 9.00am. All the CSMs are stressed and then take it out on their team. Information changes constantly. Every CSM will give you a different answer to the same quesion. This place is perfect if you dont care about doing a good job, you just have to be average enough to fly under the radar. Zero job satisfaction, constantly fixing mistakes of other CSA's who obviously make mistakes because they are being rushed to finish calls, not leave notes. I used to like going to work and then I started to dread it, actually panic about it, that was when I knew I needed to leave. Swinton taught me what kind of company I didn't want to work with.

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  8. Helpful (1)

    "Worst year of my life"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Maidstone, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time for more than a year

    Pros

    Only pro I can come up with is that I made some good friends here through our shared trauma of working in this hell hole

    Cons

    Everything. Management are absolutely appalling and offer you no support. They change the goalposts of what they want on a daily basis so you can never win. They will never take calls from customers even if they are demanding to speak to a manager, so you get to deal with the brunt of it and are then told off for how you deal with it!!!! The “flex” hours are a scam. The whole place is just a complete travesty, avoid like the plague.

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  9. "Helpful and Professional"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Analytics Manager in Manchester City Centre, England
    Recommends
    Neutral Outlook

    I worked at Swinton Insurance full-time for more than a year

    Pros

    Autonomy, Good Atmosphere, Professional People

    Cons

    Bureaucratic, Difficult to get new tools approved

  10. "Your work colleagues are fine..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time

    Pros

    Free Coffee Decent internal staff employed by the buildings owners Varied menus in the restaurant

    Cons

    Pretty much anything that has the description of management attached to it....

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Found 376 reviews