THG Employee Reviews about "fast paced"

Updated 29 May 2020

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3.2
56%
Recommend to a Friend
63%
Approve of CEO
THG CEO Matthew Moulding (no image)
Matthew Moulding
327 Ratings
Pros
  • "Fantastic working environment - managers are lovely and very supportive towards all staff(in 33 reviews)

  • "Every day is fast paced but it allows you to learn and grow at a rapid rate(in 30 reviews)

Cons
  • "Unnecessarily long working hours(in 44 reviews)

  • "Sometimes long hours and also unsociable hours(in 41 reviews)

More Pros and Cons

Reviews about "fast paced"

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  1. Helpful (9)

    "Join at your own risk"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Manchester, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at THG full-time for more than 3 years

    Pros

    I worked in Tech, so some of the below may be department-specific. Buckle up. But first, the good parts: • Compensation. Salaries at THG for new joiners are near unbeatable for the North West area. However, the range is huge and graduates from certain universities get a better offer without demonstrating adeptness over their peers. Given these inconsistencies, you should negotiate right away, as attempting a raise mid-way through your employment can quickly turn frustrating. If you're lucky, you'll end up being one of the highest-paid graduates in Manchester. • Learning rate. THG is a fast-paced environment with hundreds of projects going on at any one time. Features are pushed through the door like toothpaste out of a tube, and you will be exposed to tech you've never seen before right away. Within a few months, it's likely you'll have picked up a breadth and depth of skills that engineers at other companies can only dream of. • No red tape. Get ready for some of your code to go live in production by the end of your first week. The deployment process is relatively painless, but has worsened in the past few years. Still, there are almost no barriers in place if you have a good reason to access a system: most code from all teams is visible to any developer, write access to databases is there for you should you need it, bare metal servers can be logged onto and shut down by your user. This is a rare and unexpected level of freedom and trust: enjoy the productivity gains that arise from it. • People. The few bad apples do not outweigh the dozens of relaxed, friendly developers you'll relate to on a daily basis. If you spend enough time at the company you're likely to make few good friends, and you'll definitely retain many useful connections for the future. During your employment, you'll find that most of your fellow engineers are willing to help, be it sitting down at a desk with you or bonding over a cup of coffee. Whatever you enjoy, be it nerdy discussions about clean code or sharing memes during working hours, the department is large enough that you'll always find someone to do it with you. • No blame culture (at the bottom of the food chain). If you make a mistake, the focus is on fixing the fault rather than on blaming anyone. Managers may miss the teachable moment here and fail to prevent the mistake from happening again, but overall it's a safe environment to learn in.

    Cons

    Before we get into this, I encourage you to read the Pros above, as in many cases they may outweigh your concerns. If you truly care about your craft, don't immediately turn down a golden opportunity to become a better engineer at THG: you may find that you're willing to endure the below as long as it gets you where you need to go. I was. • Lack of forwards thinking. Sadly, this one is widespread and permeates all the other disadvantages on this review. Upper management in other departments is clearly looking to improve long-term, and this has resulted in huge growth for the company overall in the past few years. Unfortunately, this view is not shared by the top people in Tech, who don't visibly care at all about the slow but relentless downfall of standards across their department. During my years at the company, I have seen many individuals trying their best to plan for the future, trying to make sure Tech can survive for the next ten years, but not a single coordinated attempt to institute this as a best practice. It is exclusively thanks to the tireless efforts of these few talented individuals that the department doesn't collapse. You will often find yourself questioning the importance of new features you're asked to implement when compared to the detrimental effect of long-standing issues which have failed to be addressed for literal years. Every Black Friday is taken by hard-working middle management as an excuse to fix the most critical of these issues, while leaving the rest broken and hoping the rickety scaffolding does not succumb to peak traffic. This is because there is very rarely any time or resources allocated to maintenance - the year is invariably spent producing new products while older ones rot in the background. The effect compounds over time, making it progressively slower and more difficult to work with old projects stuck in the last decade. • Missing or unclear internal resources. There is no central Q&A forum and no department-wide knowledge sharing initiative. Communications from the top within the department are uncommon, abstract and vague. Group-wide communications are often useless fluff and disclose nothing of value, unintentionally furthering the divide between the company's goals and the employees' goals. For the majority of teams within Tech, connections with other departments simply do not happen, despite what you may be told in your induction. Discussion about salary is strongly discouraged, should you find that your colleague with identical title is earning half or double what you are. Discussion in general is rare; suggestions for improvements and constructive feedback are brushed under the rug and never spoken of again. Policies detailing performance ratings, bonuses, interview processes and many other areas people consider important are not clearly defined. There are no learning resources whatsoever - the company is unwilling to spend any amount of money on business licences for services such as Udemy or Pluralsight, depending instead on out-of-pocket contributions from middle management. Information is either in two places at once with varying degrees of accuracy and currency, or it is not there at all. • Horrendous state of code. In general, code across THG is a chaotic, disastrously mishandled, jumbled dumpster fire, with strong similarities to the Eiffel Tower if it was built out of bamboo cane and had only one leg. Overall architecture is dire: monoliths abound, micro-services are not even close to micro and poor design choices are the norm. Components are improperly tested, if at all. Documentation is non-existent. Code is duplicated, triplicated or worse across Tech, across teams and within individual projects, with some fragments appearing over 40 times. There is a pervasive, carefree attitude towards performance. Internal security only started to be a serious consideration in 2018. Libraries and frameworks used are outdated, sometimes by over a decade. Best practices are not promoted. Conventions, where present, are often ignored. Git workflows vary from good to not worthy of the term workflow; commit messages are not taken seriously. Progress tracking and delivery metrics are non-existent for most teams. "Right tool for the job" is a utopian statement with no bearing on reality. In addition, teams will deny responsibility or shift blame if you point out bad code. Having said all this, there are exceptions to the above, usually written by exceptional people who you will have a chance to learn from. There are clever snippets and good decisions hidden amongst the ashen rubble, if you choose to dig deep enough. • Apathy and disinterest. This ties in nicely to my last two sentences of my last point. Management benefits from your growth as an engineer, but you will quickly come to realize that any learning will be because of your own passion about your work, and your own care for your craft. Broadly, no one in Tech gives a damn about company objectives: people in the department will often quote the term "stepping stone" when asked to describe their experience working for THG. Since focus on quality over quantity is discouraged by the top, it becomes a necessity to be proactive, to go out alone into the codebase and mine for some coal that you can turn into diamonds. While there are some programmers able to take the time to benefit other people as well as themselves with what they write, they are few and far between. While on the vein of widespread apathy, the company places minimal importance on changes to your contract and other HR or payroll issues, making no effort to even appear interested in helping the individual. Minor issues like title changes or expenses processing take months to complete, giving the impression of an uncaring blank wall surrounding the people departments. • Hiring practices. On several occasions, individuals have been hired based on the talent team's desire to fill a quota and against the advice of all four interviewers. THG is popular for taking in graduates straight out of university, but up until recently the company has made zero effort to balance this out with more experienced people able to train the joiners. Both of these factors contribute to the current situation, which has gotten to the point where senior engineers with no shares are leaving and few new ones are joining due to the Group's infamous reputation. Offers are inconsistent and seemingly based on insignificant factors such as university of origin, with little regard for the candidate's skills. Two candidates with the same experience applying for the same job a year apart may receive offers differing by twenty thousand pounds a year. Competent individuals with two years of work experience routinely receive less than new graduates are offered; in a number of extreme cases, individuals with years of commercial work experience have been known to receive less compensation than a non-CS student coming to THG to learn about programming.

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  2. Helpful (8)

    "Learn a lot quickly, then leave"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Executive in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at THG full-time for more than a year

    Pros

    You learn a lot very quickly as it's sink or swim and the culture is really fast-paced. Gain a good knowledge of all things digital and e-commerce as the role spans beyond that of the job description. Generally really good people (at execution level, not management)

    Cons

    All projects are done as cheap as possible with little to no staff training, so efficiency is poor and stress is huge. Management are generally in place based on length of tenure, but retention rate is so poor that this will often be around a year, meaning inexperienced management are in place who have had no one to learn from. Management will lose interest in a project after about 5 minutes so nothing is completed to a high standard as it's always an 'on the newer shinier idea' mentality. All staff incentives are for investment and recruitment purposes (ALWAYS a videographer at any event however big or small) and this is super transparent

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  3. "5 Years and going strong"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for more than 5 years

    Pros

    THG is great place to work, positive working environment, lots of trust put in to you, which makes you excel at your role. The people you work with are all friendly. A fast paced place to work

    Cons

    None that I have come across.

  4. "One of a kind"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG part-time for more than 8 years

    Pros

    THG has a fantastic environment with wonderful people who all pull together with drive and ambition. Every day is fast paced but it allows you to learn and grow at a rapid rate. I've been given many opportunities at THG to lead and manage in several different areas across my department which I have thoroughly enjoyed.

    Cons

    From a personal perspective the only area I feel THG could potentially improve upon for their employees in in relation to Maternity Pay, other than that the Pro's fair out way the Con's otherwise I wouldn't still be here!

  5. "Truly Awesome"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for more than a year

    Pros

    Great place to work, great people, great culture, very good remuneration, and discounts. Fast paced and offers the right challenge for the right person to flourish and achieve great successes.

    Cons

    i understand why its not for everyone. But if you like success and like pushing yourself then its awesome.

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  6. Helpful (1)

    "A unique culture and environment which provides a great platform for a career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Customer Experience in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for more than 10 years

    Pros

    fast paced environment means that you never experience the same day more than once, you are given the tools to learn and make your own decisions without being micro managed, there is a career path and opportunities for you to progress and forge a successful career, you are given the trust and responsibility at a much faster rate than any other business of the same size and stature, and finally and most importantly the people i work with right from the top through to the bottom are approachable and have always made it easy for me to forge relationships with.

    Cons

    Its a unique culture and environment and therefore THG is either something for you or not. The rapid nature we move and operate at mean that sometimes people can struggle to adapt. For me personally and growing up with the business from almost the beginning has made it very easy for me embrace THG life.

  7. Helpful (7)

    "Hard work"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - PPC Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at THG full-time for more than a year

    Pros

    Like being at University still, everyone super young. Average age 26 (which is also a huge con) Good stepping stone Fast paced

    Cons

    Poor work life balance Long working hours - frowned upon if you don’t do more than your contracted hours Heavily under resourced, so extremely stressful Workforce incompetent at roles through no fault of their own (lack of training) Poor management Car park a 45 min walk or 15 min bus ride away, that you have to pay for every month Bad culture, very negative

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  8. Helpful (4)

    "Stressful culture"

    2.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at THG full-time

    Pros

    Fast paced, startup ideas, beauty brands

    Cons

    Chaos, lack of trust, stressful, bad management

  9. Helpful (1)

    "Good challenging workplace, not for everyone and having a good boos helps"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contour Machinist 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at THG full-time for more than a year

    Pros

    Lots of opportunity to get involved and prove your worth early Good pay and good people Open and honest feedback Challenges and pushed to excel Not micro-manged Fast paced Good freebies and in house coffee shop

    Cons

    Senior Management ability varies significantly Little to no flexible working Lack of trust from leadership that trickles down

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  10. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 

    I have been working at THG full-time

    Pros

    Great benefits Great HR team who listen to people’s issues Great nights out and staff parties Fast paced exciting environment

    Cons

    No cons I can think of at present

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Found 30 reviews
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