THG Employee Reviews about "working environment"

Updated 29 Jul 2020

To filter reviews, or .
3.2
56%
Recommend to a Friend
63%
Approve of CEO
THG CEO Matthew Moulding (no image)
Matthew Moulding
327 Ratings
Pros
  • "Fantastic working environment - managers are lovely and very supportive towards all staff(in 33 reviews)

  • "Every day is fast paced but it allows you to learn and grow at a rapid rate(in 30 reviews)

Cons
  • "Unnecessarily long working hours(in 44 reviews)

  • "Sometimes long hours and also unsociable hours(in 41 reviews)

More Pros and Cons

Reviews about "working environment"

Return to all Reviews
  1. COVID-19

    "Good company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Advisor in Northwich, England
    Recommends
    Approves of CEO

    I have been working at THG full-time for more than a year

    Pros

    Relaxed atmosphere, but also remaining professional. Personal feedback is highly encouraged in any areas , helping to grow and promote a work environment pleasant for everyone. The opportunity of learning something new every day, especially as part on the International team, due to cultural diversity which is very much encouraged and respected. Dealing really well with the pandemic situation, offering the possibility of working from home to keep us safe and with the same income or even more due to the overtime availability, if wanted. Flexible in terms of working hours.

    Cons

    Limited promotions available if unable to commute and having to stay locally.

  2. "Innovative, young company, lots of possibilities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Bingley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time

    Pros

    My experience after 1 month is a very pleasant work environment and comradeship between all employees.

    Cons

    So far I have experienced none.

    Continue reading

  3. "All round great company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG part-time for less than a year

    Pros

    - A good amount of training so I felt prepared for the first day - Created an environment that feels comfortable to ask questions - Started the job as a WFH job and the communication has been excellent. The use of Teams and group chats has made the experience of WFH much easier than I expected. - Enjoyable working environment I have recommended the job to several people as it is rewarding and enjoyable.

    Cons

    Due to starting as working from home job, there are still some tweaks that need to be done but understandable in the current climate.

    Continue reading
  4. COVID-19

    "Fantastic place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Middlewich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for less than a year

    Pros

    Fantastic working environment - managers are lovely and very supportive towards all staff

    Cons

    n/a n/a n/a n/a n/a

    Continue reading
  5. "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for more than 3 years

    Pros

    Great working environment, pro-active management, progression opportunities, people driven company, employee based support

    Cons

    I do not have any.

    Continue reading
  6. Helpful (12)

    "Fast pace company at the expense of employees’ mental health"

    2.0
    Former Employee - User Experience Designer 
    Doesn't Recommend
    Disapproves of CEO

    I worked at THG full-time for more than 3 years

    Pros

    The people. I start with this as I realised very quickly after I joined THG that the people are the best thing it has to offer. There are lots of very young, approachable, smart and ambitious people in any division or department. It’s very easy to connect with people, mainly over coffee, friendly or geeky chats and our mutual dislike for the higher-ups and their lunatic decisions announced over fluffy and mostly useless emails. I must say I developed very strong friendships with some, we share common interests and we bonded especially due to our common but unfulfilled wish for an ethical working environment. The culture of the UX team is alright, I appreciated their willingness to create moments of escape from the mundane corporate culture, with monthly team lunches and other activities. However, towards the end of my time at THG the team had grown considerably and some of the activities weren’t scaled appropriately. The culture started to seem more like forced fun. Diversity of projects to work on. Shortly after I started as a placement student I got hit with loads of projects to handle. After just over 2 years and a half I had a lot of experience from working on so many different products, from research to the ecom platform and their internal systems. It was great to look back and realise just how much I evolved and how grateful I was to have tried everything in order to understand what I truly enjoyed doing given my young age. It was also great to have so much access and freedom over my own workload. The coffee (only the one in MediaCity). There are no words to describe it. It was just great.

    Cons

    A quick note before listing the "cons", my managers tried to compensate for these, great people indeed, but there's a limit to what they can do to mitigate them and sometimes it even was outside of their control. Chaos: structure, ratings, projects. I’ll start with the structure (internal hierarchy), which was changing every 6 months, for no particular reason. At some point, it was very clear that positions were made up for people to be promoted, not for introducing a competent layer of leadership. It was clear because those positions were never advertised, not even internally. People were demoted on a whim if they were falling out of a director’s grace. The meritocracy is not real, the better you fake the enthusiasm, the more you’ll succeed. The ratings and performance evaluations are a complete gamble. If the manager likes you, you get a 4, if he doesn’t like you, or if you don’t matter, you get a 2 or even a 1. These are adjusted at the HR level. Nobody cares to explain why or what to do to perform better. The individual has no contribution over their objectives, people get told to deliver 2-3 projects for the quarter and that’s it. There’s no discussion about what they actually WANT to do and what they want to develop. There’s no career guidance, you need to figure it out yourself, read on your own and make up your own mind about how to progress and be successful as an individual contributor. However, being successful at THG is different. All you have to do is deliver 3-4 projects in a quarter (going “above and beyond” from those 2-3), burnout and have no social life. Easy! The bonus scheme is adjusted every time, before handing out the bonuses, to make it even harder for people to get one because every 6 months they realise they give out too many… At the end of the day, a normal contributor wouldn’t get recognition from the UX team at the end of a project. There was just a rush to move to the next one. One thing to understand at THG is that every project is a priority and every project involves a senior stakeholder that needs to be happy regardless of what (little) customer insights we had. Everything is urgent, everything should’ve been done/presented/built yesterday. It happened to me to be assigned to 3 different projects in the course of a quarter, working with 3 different dev teams, for 3 different stakeholders. Another common thing is dismissing projects on a whim OR swapping projects over the quarter. The newly introduced ones usually had unrealistic deadlines and expectations. Lack of investment in tools, training and other resources. Considering it is a company bragging about acquisitions and how much profit they made over Black Friday, it blew my mind when it took 8 months to obtain sign off for buying licenses for a design tool! The leadership was trying to give us the bare minimum to get our work done! We couldn’t push for new tools to be more efficient if that would’ve meant an increase in the cost for the company. Not that the team was too eager to adopt new tools and processes anyway… they were shutting down immediately anybody who was coming up with new ideas for ways of working and ignoring anything that would’ve asked for their effort to learn something new. I was bringing in my own stationery, pens, sticky notes, etc. just because it was so much pain to get them bought by the company. At some point, my manager handed me the money himself because he knew it would’ve been very difficult for me to claim the money on some office equipment. There is no system to go through, everything needs thorough justification, regardless of how big or small the amount is! Paid training was lacking completely, we were paying for conferences, UX talks and courses ourselves. This was definitely reflecting the lack of interest in our development as designers. They couldn’t see how the company would benefit from investing in us, we weren’t profitable if we were spending time learning. The UX was seen (during my time there, at least) as making things pretty. Any other paid resources (reports, market research, etc.) were definitely something out of reach. People being promoted without relevant experience. In general, across the company, it’s not unusual to see a grad transition to be the manager of a team 6 months after they started with the company. There’s no mentorship, nobody to learn proper managing techniques from, nobody in charge of the development of the people reporting into them (not that there is any time for personal development anyway, after being hammered to deliver 3 projects in a quarter). They are a fast pace company at the expense of employees’ mental health (which they claim to care about, but don’t count on that!).

    Continue reading
  7. Helpful (1)

    "Great company and great opportunities"

    5.0
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at THG full-time for more than 8 years

    Pros

    Lots of opportunity to learn and develop new skills Plenty of opportunity to progress Nice working environment to work in

    Cons

    None that I can think off

  8. "Great opportunities to start your career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for more than 5 years

    Pros

    Excellent opportunities given to develop new skills, positive working environment with a great team. THG will support and provide an excellent progression path for those who have the drive to succeed.

    Cons

    Longer working hours than others, fast pace environment and not for those who become complacent.

  9. "5 Years and going strong"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for more than 5 years

    Pros

    THG is great place to work, positive working environment, lots of trust put in to you, which makes you excel at your role. The people you work with are all friendly. A fast paced place to work

    Cons

    None that I have come across.

  10. "Great Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at THG full-time for less than a year

    Pros

    Positive work environment, lots of opportunity to progress, lots of roles available to suit everybody.

    Cons

    Sometimes it can feel repetitive, as with a lot of jobs.

    Continue reading
Found 33 reviews
</>Embed