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TMP Worldwide Content Manager Reviews

Updated 16 Nov 2017

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2.2
29%
Recommend to a Friend
45%
Approve of CEO
TMP Worldwide President & CEO Michelle Abbey
Michelle Abbey
4 Ratings
  1. Helpful (10)

    "Content Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Content Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TMP Worldwide for more than a year

    Pros

    *Agency Environment is great *The people you work with become your family * High profile accounts * Access to amazing research * 40th floor * Flexibility to WFH when needed *Great PTO Movement within company

    Cons

    *Upper Management never listens * They don't promote from within even though they claim you are qualified *underpaid, over worked *upper management is power hungry and doesn't listen to employee feedback Upper Management favors certain employees which leads to terrible performace *no training

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  2. Helpful (18)

    "You Deserve Better..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMP Worldwide full-time for more than a year

    Pros

    When I first started at TMP the pros were: Flexible work from home policy, PTO (21 days), every other Friday off in the summer, team happy hours and outings, casual office, awesome city views. Since the company restructured their teams they took away the work remote option (though they still list it on current job listings as a perk.), and Summer Fridays are every other week you get out of work at 2pm. There are some truly great people at TMP- all lower level employees who deserve better…

    Cons

    This review is speaking only about the content team, I heard things about other teams, but I was not on them therefore I cannot speak to their problems. First, this team is full of talented and creative people who are so overloaded with work that none of their creative ideas can be heard, in short they’re under-utilizing the talent that is right in front of them. The turnover is ridiculous because people are tired of feeling overworked and underappreciated/underpaid. The problem is that TMP doesn’t understand how to market or utilize the content team to make their business grow. It is very sad because content is such an important part to a client’s overall strategy. Recent changes in management and team structure have created a system where members of the content team are mercilessly micromanaged and asked for a million things every second by multiple clients at a time (this is where the overworked part comes into play). How are employees supposed to deliver quality work when the deadlines and asks aren’t reasonable? Any pushback is met with attitude and assumed laziness on the part of the overworked employee. In addition to all the client work you are given, you are also expected to help newer employees who are still learning the ropes, which wouldn’t be an issue IF you weren’t so busy already. So new employees come in and aren’t trained and then things are done wrong and you are blamed – if TMP would adopt some sort of training plan to get new employees a solid understanding of their responsibilities that could solve a number of issues. TMPs attempt at a solution with this problem was to hire 4 managers to oversee teams of 1-5 people, except the issue was they had people who already existed on the teams who could have done that for them, so instead of promoting the talent the already have they brought in new people who also needed to be trained. And the new managers were trying so hard to balance everything they have to do with managing people that it didn’t help at all. There is also the issue of management. Upper management is so far removed from everyday life of their lower level employee’s and they have no idea what is going on “in the trenches”. Good luck getting any help from them. I met Michelle Abbey (CEO) one time and I genuinely liked her and felt as though she was listening to our concerns – but then nothing happened and no solutions were implemented. She asked us why the turnover rate on our team was so astronomical (17 people left within the time I worked there) and we told her the truth, but at this point I wonder if it’s beyond saving. I know this seems like a rant, but I only say this with the hopes that someone who “matters” will see this and maybe something can change for the content team.

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  3. Helpful (21)

    "Utter Chaos and Complete Tyranny"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Marketing Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMP Worldwide full-time

    Pros

    • 21 days PTO, plus your birthday • Big client names to beef up your resume • Some of the closest people in my life I met through TMP. Between friends and an invaluable mentor, a select group of people at this company are/were unlike any other.

    Cons

    When I first started at TMP, I loved everything about it. I was drawn in by the big-name clients, the freedom and sense of ownership, and the seemingly relaxed culture. It took me about three months to get out of this honeymoon phase and see the issues that plague the company. Ever since I joined the company, the Inbound/Content Marketing team has had a revolving door – people constantly moving from our team to other teams in the company or to new companies entirely. This meant our team suffered from a continual stress of training new people, taking on more work to “cover” the people who were leaving and being understaffed 98% of the time. People are leaving for myriad reasons, but it all comes down to the fact that TMP doesn’t value its people. Ironic, given the company’s entire business is based on talent acquisitions. The content team is by far the bottom of the company hierarchy, only ever seen as an add-on bonus to other product offerings, rather than a valuable asset in itself. Despite what management may tell the content team, the general lack of respect for the team seeps out in more ways than I can count. Content team members make less than half what people on the accounts side make, even though we were originally client-facing and doing similar types of project management as account services. It’s also hilarious, because management (and the job postings) will tell you a benefit to working at TMP is having a competitive salary which is congruent with industry averages. Spend five minutes on Monster or Glassdoor looking at average salary calculators, and you’ll learn that the average salary for someone doing a similar role in content marketing in Chicago is substantially higher than what TMP offers. The salary might not be that big of a deal if other things in the company made up for it, but they don’t. Content team members are expected to work hours that are far beyond what the pay denotes and are already overloaded with an unacceptable workload. Each manager on the team is given hours beyond 40 hours/week, because they can supposedly farm out a chunk of the work to marketers on the team. What management continues to fail to acknowledge is that managers physically can’t delegate out an even or set amount of hours to marketers to keep their own workload manageable. Client work doesn’t operate that way. There is no way a marketer can undertake all of the work a manager needs to complete for a client, due to a consistent volume of emails and meetings, and the fact that some assignments can’t be explained or completed by someone who doesn’t have a full understanding of the client. Not to mention management does not hold marketers accountable for mistakes, so when mistakes continually occur, the manager is the one left to correct the work. If the work we suggest to our clients isn’t enough to keep us overwhelmed, account teams and management constantly promise content services to clients without first consulting the content team, leaving the content team to deliver services that are unfeasible, lacking in strategic direction and often with an unacceptable turnaround time. Content team members become less of strategic content consultants, and more of kids with keyboards, executing deliverables exactly as they are told by account teams. The content team has recently experienced a restructuring that is supposedly designed to help the above problem, but all it has done is make things far worse. The content team used to own strategies and client communication related to content, but now, the content team has been pushed together with other “support” teams (funny how the lack of respect comes out just with how they refer to our teams) and denied any client-facing interaction. And guess who is taking over all the duties we were once responsible for? Bingo. Account teams, who know nothing about what we do and yet are expected to present and speak to our strategies. The worst part is that when we voiced our concerns about these changes, no one took notice nor had concrete answers to any of the questions we raised. That’s a really great way to roll out an entirely new structure – go TMP. On top of it all, the benefits we once had are now nonexistent. When I joined TMP, the VP of Content Marketing understood that our pay was not sustainable and thus attempted to give us other perks. We had insanely flexible work-from-home privileges, the ability to set our own hours and the opportunity to collaborate and create the rules that affected our team. After this boss was fired, they passed by a person on our team who was training for the position and instead brought in a new boss who is a complete tyrant, micromanaging every piece of work we complete, mandating new rules without discussing them with us first and taking away the things we actually liked about our team. Queue eight people on our team leaving THIS YEAR ALONE. If none of that was enough to convince you NOT to work at this company, the one thing you should know about this company is that selfishness runs deep. I have never met more people solely concerned with their own well-being. People will say anything to you to get you to do what they want and will never be there to back you up in the face of adversity. Plus, they’ll belittle you and degrade you in the process. The amount of internal competition is astounding, given we all have the overarching same goals for our clients. But, if a client gets upset about something, you can bet your account team will blame it on you. Plus, if you join the content team, you’ll have a boss who constantly likes to remind you how busy she is or how many meetings she has. This means she will push internal work onto your already full plate because she herself is “too busy” and will never be around for you to ask questions. But you’ll be expected to stay as late as it takes to meet her irrelevant deadlines, and it shouldn’t matter, because “what else do you possibly have to do outside of work?” (her words, not mine). If you’re considering joining the team, DON’T. You’ll thank me later.

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  4. Helpful (4)

    "High Turnover, But Great Opportunity Overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Content Marketing Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at TMP Worldwide

    Pros

    Your coworkers are one of the biggest reasons people stick around; we have a lot of fun and we help each other out, at least within your department. You'll learn a lot and you'll have the opportunity to one day move on to bigger and better things, whether that's within the company or without. If you put in the work and actually care, you'll reap a lot of rewards - there is no question of that.

    Cons

    Different departments don't always work very well together and people like to push the blame or the work off on to anybody else. The distribution of work is not always fair, mostly because turnover is high. People leave and are hired often, so there is either extra work while we cover for someone who just left or wait for a new person to get up to speed; sometimes it can feel impossible to ever get above water with your workload. The pay could be better, but as many people have said, this job is a stepping stone to bigger and better things.

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  5. Helpful (4)

    "Great people, culture, and experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Content Manager in Chicago, IL
    Recommends

    I have been working at TMP Worldwide full-time

    Pros

    The Content Marketing Team, or Inbound Marketing Team as it's also referred to, is a great group of people! I can honestly say that I look forward to seeing the people I work with every day. They have become my friends very quickly. Another major pro of joining this team is the amount of experience you gain immediately. It can be intimidating at first since you are thrown into the action with little to no training, but once you get your head wrapped around the job, you'll learn so much about client relationships, time management, and communication. I've greatly improved my confidence when talking to clients and managing a very full work load. When you leave, you'll have a lot of experience to talk about and great client names in your portfolio.

    Cons

    While there are great opportunities for professional development and personal growth, there is not a clear "next step" on this team. You'll learn a lot while you're here, but you will probably move on quickly (after 1-2 years). This causes there to be this constant feeling of change and sometimes instability. The company itself does not have many clear and organized processes in place. While this allows for creative freedom, it can cause problems when working across departments and when delivering quality work in a timely fashion.

  6. Helpful (2)

    "Great agency for professional growth!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Content Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TMP Worldwide full-time

    Pros

    Great agency that tabs into a very niche segment of advertising. You're able to work on Fortune 500 clients and have access to big names. If you're looking for grow your leadership experience, this is a great place to get that. Teams are smaller and more voices can be heard, making employees feel more comfortable when stepping up to the plate. Great company culture, fun teammate. This makes the hard days at work more bearable! Lots of opportunity for travel.

    Cons

    Some disconnect between departments where one doesn't fully understand the responsibilities and turnaround times needed of another. Since we have offices all over the country, you are on the phone most of the time as teams are often separated out city to city (i.e. account team in NY, creative in Chicago, content team in LA, etc).

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