TMP Worldwide Employee Reviews about "account teams"

Updated 15 Apr 2020

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3.6
70%
Recommend to a Friend
75%
Approve of CEO
TMP Worldwide President & CEO Michelle Abbey
Michelle Abbey
191 Ratings
Pros
Cons
  • "Bonuses and promotions only benefit upper management(in 18 reviews)

  • "It's become extremely stressful as account teams carry very heavy loads and accountability sits solely on account services' shoulders(in 16 reviews)

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Reviews about "account teams"

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  1. Helpful (2)

    "Frustrating Experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Media Planner in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at TMP Worldwide full-time for less than a year

    Pros

    The client portfolio is great, few places would offer you the opportunity to work on multiple Fortune 500 client. The benefits are solid and the pay is above the industry average (or at least it was in my case).

    Cons

    The company recently restructured which is a positive but the TMP account teams remain the biggest bullies i have ever seen across the industry. They will take client calls without consulting the media, SEM and metrics team, make insane commitment to the client and then scold the teams when they "obviously" arent able or willing to comply. They very much see themselves as clients and never hold themselves accountable for their actions. The other con is somewhat unfortunate because it isnt TMP's fault. The recruitment space is just not very stimulating. It is the same 4 partners in every plan (Indeed, Linkedin, Google and Glassdoor). You can become very complacent and lazy which is obvious especially looking at the management team. The role is a fairly easy and conformable one but your skills growth really stops after 6 months.

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  2. "Unfair Salary"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Campaign Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at TMP Worldwide full-time for more than 5 years

    Pros

    Flexibility Laid back Work from home 401K Benefits Fridays off

    Cons

    Culture turned into dictatorship Underpaid Account team treated superior Favortism Little to no room for growth

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  3. Helpful (15)

    "Media Candidates Beware"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - "Media" Department in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMP Worldwide full-time for more than a year

    Pros

    Work is easy and the work/life balance was amazing. It's cushy - If you get your stuff done, you can leave. I pretty much worked 9:30-4:30. They are very behind in terms of tech/advertising/media. Coming from a bigger media agency, the work at TMP is easier than pie.

    Cons

    Not somewhere you want to be if you are ambitious and want to grow in your career. A lot of people who work here are the clock-in/clock-out type.. They'll spend more time telling you they are busy and can't do something than trying to be helpful. You'll lose your enthusiasm and your edge after a while. No one around you wants/care to do the work so it's hard to stay motivated. TMP is almost B2B media, small budgets, conversion focused. Recruitment marketing is very behind in the space. The clients and everyone outside your media team don't know a thing about media. I can't tell you how many times I have to explain the role of awareness vs. conversion or what an impression is. Media is very limited in recruitment marketing. You will probably pretty much only have the same 3 partners on every plan: Glassdoor, LinkedIn, Indeed, etc. Management is a joke and a half. They prided themselves for promoting from within, rewarding people who have been working there for a long time. The problem is that the only redeeming quality about those "leaders" are that they've been there for a long time. They don't know how to manage or have an ounce of leadership qualities. These are the same people who don't want to do any work and was so complacent that they never left. Then got promoted because they just stayed at the company. The whole company is sales focused. You'll be asked (forced) by your account team to recommend something that doesn't make sense so they can hit their revenue goals and get their bonus. It's exhausting trying to reason with them so you eventually give in and recommend things you don't believe in at all. It is chaotic here...full of immature people. There were people who would regularly chase each other around in the office. The relationships between departments are rough, get ready for freshmen year of high school. The account team is pushy. The content team is inadequate at their jobs but somehow have their noses up in the air like they are better than everyone else. The content team actually smoked marijuana in a conference room during office hours, no repercussion even when management knew about it. The SEM team don't really understand their job outside of what's directly in front of them. Metrics team was decent, wish they have better leadership so they can grow. TMP isn't really respected as an agency. I'd heavily consider your reputation if you do decide to work here. You may have a hard time getting a job at another agency. Least of the cons but your vendors are rude AF. There is no room for negotiations because you have no other options but to run with just them. There are no media perks here because the CEO banned it. Crappy benefits: United Healthcare, Cigna Dental, no 401k match, sick days count as PTO

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    TMP Worldwide Response

    March 8, 2019VP, Talent Marketing Solutions

    Thanks for your feedback – employee input is taken seriously at TMP. I spent many years at consumer agencies before TMP, and I have always felt that, overall, TMPers are better problem solvers and are more engaged and interested in their work than their counterparts at other agencies. We are by no means perfect, but there are a lot of hard-working people here who are proud to deliver on our clients’ needs in jobs that provide us growth and challenges – people I am happy to see every morning when I come to work. I wish you success in finding a culture and role that fit you, just as I have.

  4. Helpful (6)

    "Account Team"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Team 
    No Opinion of CEO

    I worked at TMP Worldwide full-time

    Pros

    Top company in the industry Get to work on big name clients and build strong client relationship if given the opportunity Great PTO policy (if you have the time to take it) There are some very smart people and if you find them they can teach you a ton!

    Cons

    Everyone just looks out for themselves. Lack of accountability and desire to help out. People continuously ask for help but then are the first to say “that’s not my job” when someone else asks. This company does not foster team work. Claims to be a company that wants to foster talent but everyone is so over worked there is no time to learn or teach anything beyond immediate responsibilities. If you do take on larger amounts of responsibility and make mistakes everyone is quick to place blame vs take responsibility as a team. Company incentives are designed to benefit high level employees. Everything is based on revenue instead of actual work. SEM team is completely pointless. No accountability, provides little to no insight, and don’t optimize any campaigns until asked. Have a total set it and forget it mindset. This may be due to the complete overload of work, but makes it impossible for the account team to justify the TMP fee associated with this service. Doesn’t match 401K (which is absolutely ridiculous when you look at annual revenue and feels like a slap in the face)

  5. Helpful (15)

    "Don't Work Here"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Marketer in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TMP Worldwide full-time for less than a year

    Pros

    - Some awesome coworkers that will make you laugh and bond with you about how much you hate your job. - Cool views.

    Cons

    - Nothing TMP offers is different or better than the next recruitment software or marketing agency. - TMP's "Innovation Labs" is stagnant and pretty useless. Go to the website and look at the innovation labs page. You will find a bunch of random tech buzzwords and cool graphics that have absolutely nothing to do with TMP's offering. They even have a "Looking at the Future of Social" document from 2014 on the page dedicated to innovation. - No one, including the director of content marketing, knows how to clearly define what the content marketing team does. - No one on the content team actually knows what the director of content marketing does. - Account team and management only care about churning out content as fast as possible. Uninspired and repetitive content is the result of this. - Egos in management lead to undervalued marketers. - Extremely high turnover rate but no changes being made to fix it. - Below average compensation with above average workload. - No real career path in content - New roles are being created within the content team, but they are essentially resurrected roles that the director eliminated just a few months ago. The new content strategist role is the old content manager role.

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  6. Helpful (21)

    "Utter Chaos and Complete Tyranny"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Marketing Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMP Worldwide full-time

    Pros

    • 21 days PTO, plus your birthday • Big client names to beef up your resume • Some of the closest people in my life I met through TMP. Between friends and an invaluable mentor, a select group of people at this company are/were unlike any other.

    Cons

    When I first started at TMP, I loved everything about it. I was drawn in by the big-name clients, the freedom and sense of ownership, and the seemingly relaxed culture. It took me about three months to get out of this honeymoon phase and see the issues that plague the company. Ever since I joined the company, the Inbound/Content Marketing team has had a revolving door – people constantly moving from our team to other teams in the company or to new companies entirely. This meant our team suffered from a continual stress of training new people, taking on more work to “cover” the people who were leaving and being understaffed 98% of the time. People are leaving for myriad reasons, but it all comes down to the fact that TMP doesn’t value its people. Ironic, given the company’s entire business is based on talent acquisitions. The content team is by far the bottom of the company hierarchy, only ever seen as an add-on bonus to other product offerings, rather than a valuable asset in itself. Despite what management may tell the content team, the general lack of respect for the team seeps out in more ways than I can count. Content team members make less than half what people on the accounts side make, even though we were originally client-facing and doing similar types of project management as account services. It’s also hilarious, because management (and the job postings) will tell you a benefit to working at TMP is having a competitive salary which is congruent with industry averages. Spend five minutes on Monster or Glassdoor looking at average salary calculators, and you’ll learn that the average salary for someone doing a similar role in content marketing in Chicago is substantially higher than what TMP offers. The salary might not be that big of a deal if other things in the company made up for it, but they don’t. Content team members are expected to work hours that are far beyond what the pay denotes and are already overloaded with an unacceptable workload. Each manager on the team is given hours beyond 40 hours/week, because they can supposedly farm out a chunk of the work to marketers on the team. What management continues to fail to acknowledge is that managers physically can’t delegate out an even or set amount of hours to marketers to keep their own workload manageable. Client work doesn’t operate that way. There is no way a marketer can undertake all of the work a manager needs to complete for a client, due to a consistent volume of emails and meetings, and the fact that some assignments can’t be explained or completed by someone who doesn’t have a full understanding of the client. Not to mention management does not hold marketers accountable for mistakes, so when mistakes continually occur, the manager is the one left to correct the work. If the work we suggest to our clients isn’t enough to keep us overwhelmed, account teams and management constantly promise content services to clients without first consulting the content team, leaving the content team to deliver services that are unfeasible, lacking in strategic direction and often with an unacceptable turnaround time. Content team members become less of strategic content consultants, and more of kids with keyboards, executing deliverables exactly as they are told by account teams. The content team has recently experienced a restructuring that is supposedly designed to help the above problem, but all it has done is make things far worse. The content team used to own strategies and client communication related to content, but now, the content team has been pushed together with other “support” teams (funny how the lack of respect comes out just with how they refer to our teams) and denied any client-facing interaction. And guess who is taking over all the duties we were once responsible for? Bingo. Account teams, who know nothing about what we do and yet are expected to present and speak to our strategies. The worst part is that when we voiced our concerns about these changes, no one took notice nor had concrete answers to any of the questions we raised. That’s a really great way to roll out an entirely new structure – go TMP. On top of it all, the benefits we once had are now nonexistent. When I joined TMP, the VP of Content Marketing understood that our pay was not sustainable and thus attempted to give us other perks. We had insanely flexible work-from-home privileges, the ability to set our own hours and the opportunity to collaborate and create the rules that affected our team. After this boss was fired, they passed by a person on our team who was training for the position and instead brought in a new boss who is a complete tyrant, micromanaging every piece of work we complete, mandating new rules without discussing them with us first and taking away the things we actually liked about our team. Queue eight people on our team leaving THIS YEAR ALONE. If none of that was enough to convince you NOT to work at this company, the one thing you should know about this company is that selfishness runs deep. I have never met more people solely concerned with their own well-being. People will say anything to you to get you to do what they want and will never be there to back you up in the face of adversity. Plus, they’ll belittle you and degrade you in the process. The amount of internal competition is astounding, given we all have the overarching same goals for our clients. But, if a client gets upset about something, you can bet your account team will blame it on you. Plus, if you join the content team, you’ll have a boss who constantly likes to remind you how busy she is or how many meetings she has. This means she will push internal work onto your already full plate because she herself is “too busy” and will never be around for you to ask questions. But you’ll be expected to stay as late as it takes to meet her irrelevant deadlines, and it shouldn’t matter, because “what else do you possibly have to do outside of work?” (her words, not mine). If you’re considering joining the team, DON’T. You’ll thank me later.

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  7. Helpful (24)

    "Sinking Ship"

    1.0
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at TMP Worldwide full-time

    Pros

    - 21 PTOs - High profile clients - Great coworkers who feel your pain and desire to jump the sinking ship - Flexible work hours, work from home, summer Fridays - This kind of work environment is for people who know how to work hard and play hard - The ability to take ownership of your work and see it succeed whether you're a marketer or manager

    Cons

    This review is specifically for the Inbound Marketing Team in the Chicago office. During my time at TMP, half my team had quit or been fired. Even when we had a full team (in the eyes of corporate), we were chronically understaffed causing many people to work too many hours (work through lunch). On top of the burnout, we were always told to work only 40 hours, so that meant we’re not producing quality work for any of our clients. As a team, it would've been really great if we had experts from Facebook, Twitter, LinkedIn, and Glassdoor come in every 6 months to give us tips and tricks. With no one's education actually in content marketing, it was always a DIY situation where we learned as we go. Unfortunately, many of TMP’s upper management (esp. account teams) have type A, dominant personalities (my way or the highway), so they're VERY good at belittling you, being degrading, and manipulating you. My boss also had many of these characteristics, but I want to give him the benefit of the doubt that he had to be like this to survive at TMP. I think the most disappointing thing for me was that my boss made you really believe that he had your back, but there were way too many times that he didn't. There were too many contradictions from him. And whenever we brought this up, he got mad. (Why does this sound like an abusive relationship?) Worst of all, TMP has made us all believe this is what every company is like and we need to suck it up. THIS IS A LIE. There are so many companies that are ethical, respectful, and care so much about the employees. I'm at a company right now that treats me with so much respect, cares about my growth, and there is no gossip or throwing each other under the bus. When the Inbound Team reads this review, I’m sure there will be gossip, trying to decipher who wrote this review. I’m sure our boss will have assumptions and share his anger with the team, because that’s what he always does. It was always childish and rude. Please prove me wrong. Use this as a chance to see there's so many things wrong with the team and TMP and take this as a chance to grow and change. I'm sad to say when people ask me about a bad work experience, TMP is the first company I think of.

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    TMP Worldwide Response

    February 27, 2017VP, Marketing & Internal Communications

    We're so sorry your experience with TMP was not up to par. You have identified a number of issues within the department of which we are aware and which we have been addressing through a variety of means, including your advice. We have changed the leadership of the team in question, as well as restructured the department overall. In addition, we've just added several seats to this particular team to improve the workload balance for all. Thank you for your candor. We wish you the best in your next endeavor!

  8. Helpful (12)

    "Tough times with overworked and over-stressed employees"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at TMP Worldwide

    Pros

    There are some great people In the office. TMP can be quite innovative. Some flexibility with hours to attend family/personal events. Summer Friday are nice if there is actual coverage so you can enjoy the time away.

    Cons

    It's become extremely stressful as account teams carry very heavy loads and accountability sits solely on account services' shoulders. Internal support teams seem to have far less accountability. No real clear career growth path or chance to advance to next level. Very late hours have become the norm and are exhausting. The way account teams are set up make it difficult to take time off of work and have coverage. Burn out and low morale is a serious issue.

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  9. Helpful (13)

    "It was smooth sailing, until it crashed."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Inbound Marketing Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TMP Worldwide

    Pros

    The thing that made my job enjoyable was the great team that I worked with. Everyone was very passionate, social, and genuine. I had the opportunity to work with very large U.S. and international clients, and was amazed at the level of trust that was given to me immediately upon starting. In Inbound Marketing, you get a chance to work with people across the company and mostly with all offices besides Chicago. Inbound is also very self-starting and learn as you go, which can be both good and bad. Chicago has a brand new, beautiful office which is a huge plus.

    Cons

    In the time I worked there, I still didn't know what TMP did as a company. Tech/software company? Advertising agency? And what exactly IS recruitment marketing? The lines were so blurred that I don't think anyone really knows. There is NO corporate marketing team (ironic) so corporate branding & messaging is out the window. So yeah, it was really hard to tell people exactly what my company did. The inbound marketing team when I joined was experiencing great growth, but looking back, that growth was too sudden and too soon. The team is very talented, but we all lacked real experience, especially in recruitment marketing. I would say most work client by client was relatively the same, which would definitely shock clients if they only knew we were doing the same exact work for their direct competitors. There was also no true "formula for success" - only just educated guesses. We would get away with so much because most of the clients have no idea what social media is. Paid social and content creation need to be two complete separate entities. I found myself never being able to 1. catch up on my work and then 2. be able to brainstorm new, great ideas for my clients because I did not have ANY extra time. Anytime someone quit (which was happening way more than it should have), accounts would be thrown around like candy and it caused great concerns for the client, account team, and the inbound team picking up the slack. Let's just say, this mess wasn't going away any time soon. Leadership is pretty much non-existent at TMP. I only had a couple conversations with my boss' boss. People get hired way too quickly to the point it looks desperate. Training never happened as you were thrown directly into work. Boss would offer great advice, tips and tools to you your first month or so, and then forget about your needs altogether when a new flock of people started. He also got you to trust in him and then use your words against you - something I didn't notice until I left the company.

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  10. Helpful (2)

    "Great agency for professional growth!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Content Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TMP Worldwide full-time

    Pros

    Great agency that tabs into a very niche segment of advertising. You're able to work on Fortune 500 clients and have access to big names. If you're looking for grow your leadership experience, this is a great place to get that. Teams are smaller and more voices can be heard, making employees feel more comfortable when stepping up to the plate. Great company culture, fun teammate. This makes the hard days at work more bearable! Lots of opportunity for travel.

    Cons

    Some disconnect between departments where one doesn't fully understand the responsibilities and turnaround times needed of another. Since we have offices all over the country, you are on the phone most of the time as teams are often separated out city to city (i.e. account team in NY, creative in Chicago, content team in LA, etc).

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Found 16 reviews