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Telstra Customer Advisor Reviews

Updated 22 Jun 2021

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Found 56 of over 3K reviews

3.5
52%
Recommend to a Friend
31%
Approve of CEO
Telstra Chief Executive Officer Andrew Penn (no image)
Andrew Penn
15 Ratings
  1. 5.0
    Current Employee

    Great working environment

    17 Apr 2021 - Customer Advisor in Melbourne
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Care for their employees. Good commission. Opportunity for growth within the business.

    Cons

    Have a bad rep, so can be difficult customer facing

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  2. 4.0
    Former Employee, more than 3 years

    Good place to work

    22 Jun 2021 - Senior Communications Advisor in Sydney
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible work, investment in personal development, good commitment to diversity and inclusion.

    Cons

    Slow to make change, some old systems and processes can be frustrating

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  3. 4.0
    Former Employee, less than 1 year

    Telstra

    10 Jun 2021 - Customer Advisor in Melbourne
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Telstra is a very good company to work with in terms of job security and pay. job satisfaction . personal life balance . Nice and friendly environment .

    Cons

    Sometimes too busy with customers.

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  4. 4.0
    Current Employee, more than 3 years

    Good company to work for

    2 Jun 2021 - Customer Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good staff incentives, staff incentives

    Cons

    none none none none none

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  5. 2.0
    Former Temporary Employee

    Too much stress not enough benefit

    1 Jun 2021 - Customer Advisor in Adelaide
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility allows work life balance.

    Cons

    Stressful, huge work load for not as much benefit, management is constantly creating more useless paperwork to do, no staff plans or discounts, even uniform is only partially paid for by Telstra.

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  6. 4.0
    Current Employee, more than 3 years

    Customer Advisor Experience

    9 May 2021 - Senior Customer Advisor in Melbourne
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company rewards well, team driven, always learning new things

    Cons

    Must be able to handle objection and complaints, can be tiresome, demanding role, generally a role that requires you to work outside of your normal hours

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    1 person found this review helpful
  7. 1.0
    Former Employee, more than 3 years

    Honestly the worst

    14 Jun 2021 - Customer Service Advisor in Browns Plains, Queensland, Queensland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good opportunity to make alot in commission

    Cons

    Horrible environment, super based on sales, no guidance, cliches

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  8. 3.0
    Former Employee

    Great people

    18 May 2021 - Customer Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working with great people, building relationships

    Cons

    Difficult customers, sometimes unrealistic targets set

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  9. 4.0
    Current Employee, more than 1 year

    Team Performance

    4 Apr 2021 - Customer Advisor in Launceston
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly work environment and culture

    Cons

    Limited opportunities and training and development

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  10. 4.0
    Current Employee

    Nuce

    29 Mar 2021 - Advisor in Glenelg
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good culture and company looks after you

    Cons

    Can be difficult with certain customers

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Viewing 1 - 10 of 56 Reviews

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