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- Former Employee, more than 1 year★★★★★RecommendCEO ApprovalBusiness Outlook
Lots of room for advancement if you're already well established financially and willing to sacrifice all of your energy for this company.
Management is struggling to keep up with the changes made by the new CEO. Very demanding workplace with little to no resources that are needed to perform duties of work required. Micromanagement + " Dream Culture" = toxic work environment. Be prepared to ignore signs of burnout in your coworkers if you want to succeed.
Challenges and changes are part of every work culture and not all individuals are a good fit for the demands of the job. Managers work very diligently to coach and train new team members so that they can be successful and productive and feel a part of the culture. Monthly one-on-one check ins are conducted to ensure that team members have the tools and resources, and the support they need to succeed.
- Former Employee, more than 1 year★★★★★RecommendCEO ApprovalBusiness Outlook
If you are looking to gain exposure and experience working with virtual servers, Sybase, Oracle and more related technologies this is a good starting point. There are some great customers to work with and you sometimes look forward to seeing them put in a case for support. There are a lot of great, hard-working people in the support portion of this company who can offer a lot of help and knowledge. I found plenty of willingness to help from other teams within the company that I felt recognized the work ethic and effort that was put forth by employees. Work and life balance is pretty good from my experience. Managers can be very flexible and understanding for time off when needed.
Pay is below the industry standard by a decent margin. Raises seem to be equally low. Little to no training for new techs. Support seems to be a pigeonhole which does not leave many opportunities to move up in the company. Management can be slow on the uptake to notice the work of their support associates leaving a level of job dissatisfaction. There are small elements within the company that are good at playing the game of office politics while not really offering any real contributions to their teams or the company itself which can have some very negative impacts. The metrics system is a bit of a joke as you are rated based on how many calls you make, notes you take and cases you closes. It seems to be a numbers game with competitions among the teams to compete based on those metrics. It makes it a struggle to stand out and enjoy your job if your team is understaffed or you have team members who simply cannot carry their weight. No programs in place to help further the skill sets of employees.Continue reading
- Current Employee★★★★★RecommendCEO ApprovalBusiness Outlook
- The people you work with make it bearable. - Fairly relaxed environment, no lock-down on the internet, free to put in headphones and listen to music etc.
- The pay isn't fantastic - Little to no training for new techs - Yearly raises are 1 to 2% - Understaffing leads to heavy workloads and high stress levelsContinue reading
- Former Employee★★★★★RecommendCEO ApprovalBusiness Outlook
The people, as in the WORKERS and very few members of management, are the best part of this company. There is some flexibility when it comes to personal time, but that completely depends on the department you work in and who you report to. They are in a convenient location, a nice business park, they have parking available for employees and there are scenic trails to walk during the day. If you are in Sales, IT, or Development you have a good thing going. The management in IT is stellar, they have one of the best groups within the entire organization. The staff are friendly, and helpful. The salespeople are treated well. They are compensated even better. If you can live with constant travel and if you are good at selling, then your career can be worthwhile at this place.
The turnover rate is ridiculously high. People come and leave so quickly it is impossible to build strong relationships between departments. There is little to no communication within the organization. Departments rarely are able to work together in a way that makes sense for the big picture. Management does not listen. There is so much tension and drama within various departments it is impossible to get work done without having to deal with juvenile problems. He said, she said, finger pointing and blame games are all to often a daily occurrence. The mentality of many departments is that of a junior high setting. Immature. They do not fully staff departments, with Billing being their biggest problem. The customer base has grown tremendously over the last 5 years, the staff has diminished. They demand superior customer service, yet treat the employees as if they are not important. Many times management hasn't a real clue as to what the processes and procedures are, as they only view things from high level. Salary is poor. Very poor. In comparison to similar companies their pay is like minimum wage. Throw in the cost of their benefits and you are working for pennies. Management expects workers to just "have faith" in raises and better times, as if everyone makes the salary of a VP or Director. The VP's and Directors are so out of touch with reality it's demeaning to even try to talk to them. They just don't get it. They claim there is an Open Door Policy yet, that is only when you have POSITIVE feedback. They don't want to hear NEGATIVE feedback as they refuse to acknowledge that there are problems that need to be fixed. It has been voiced and made clear that everyone is replaceable. Like it or leave it. It doesn't matter if you are an employee of 20 years, 10 years or 5 months...if you don't like "The CBORD way" then there is the door and you should not let it hit you on the way out. The retain employees that are of no use to the company. Many employees joke that in order to get hired you simply have to fog up a mirror to show you are breathing and you are qualified... Meetings! There are so many meetings, that could actually be quite helpful to the company and the daily processes, if the ideas were ever actually carried out. They ask for the input of the people who DO the work and then they fail to deliver. It is EXPECTED to be 100% there for the customer, but the company can't be there 100% for the employees. It's a joke. The Accounting/Billing Department is TOXIC. The management within this department is atrocious. There is a reason the company relocated their department and put them in a completely different building than the rest of the company. If you are looking for an accounting job, or a role in billing, you may want to reconsider your options. The accounting and billing staff could excel and do well for the company if they had better leaders. But until that happens, this part of the organization will continue in a downward spiral. Human Resources is NOT there to protect the EMPLOYEES. At all. Ever. If you were to poll the company you would find that more than 50% don't trust, take seriously or even count on HR to be a worthwhile department.Continue reading