The Pancake Parlour Reviews

Updated 21 Oct 2020

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3.2
62%
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  1. "Most amazing atmosphere"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administration Assistant in Melbourne
    Recommends
    Positive Outlook

    I have been working at The Pancake Parlour part-time

    Pros

    they really care about their staff and make work a fun place to be, they strongly believe in values of leadership and encourage employees to build on their skills and qualities, encouraged me to build confidence in myself

    Cons

    I really have nothing negative to say about them as a company or how they conduct business

  2. "working as cook"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cook in Ringwood, Victoria
    Recommends
    Positive Outlook

    I have been working at The Pancake Parlour part-time for more than 5 years

    Pros

    good work culture, good team work

    Cons

    unable to take off at Christmas, no mothers day off


  3. "Awful management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cook 
    Doesn't Recommend
    Negative Outlook

    I worked at The Pancake Parlour part-time

    Pros

    Good team to work with occasionally

    Cons

    -Poor upper management that spills down to restaurant managment -Understaffing -Unrealistic expectations of employees -Poor work culture

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  4. "Experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food and Beverage Attendant in Doncaster
    Recommends
    Negative Outlook

    I worked at The Pancake Parlour full-time for less than a year

    Pros

    Engaging and lovely environment with nice team members

    Cons

    Busy most of the times and management is focused on wages too much

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  5. "Ok..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Restaurant Manager 
    Recommends
    Positive Outlook

    I have been working at The Pancake Parlour full-time for more than 3 years

    Pros

    Great salary, treating your store as if your the owner, free to make your own decisions

    Cons

    Long hours, always on call

  6. "Micro management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Restaurant Manager in Melbourne
    Doesn't Recommend
    Negative Outlook

    I have been working at The Pancake Parlour full-time for more than 3 years

    Pros

    Free food of upto $30 per shift

    Cons

    Micro managed by senior management and held responsible for the decisions they have made. Lack of freedom to manage team members. Very much a huge culture of performance managing all staff, even when it’s not essential resulting in a lack of team culture

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  7. "Fun, but was forced to do an incident report before seeking medical treatment for a burn"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cook in Melbourne
    Recommends

    I worked at The Pancake Parlour part-time for less than a year

    Pros

    Free pancakes. Great training especially in keeping a kitchen clean.

    Cons

    Shortage of burn aid equipment for a busy kitchen ie no ice pack, not allowed to seek medical attention when burned unless you spend 30 minutes with a manager filling out an incident report. Could not change to another entry level role.

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  8. "Good place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress/Onboard Coach in Fountain Gate
    Recommends
    Positive Outlook

    I worked at The Pancake Parlour part-time for more than 3 years

    Pros

    The people were awesome and everyone was always happy! Easy job with little stress Good development opportunities if you are dedicated and have a good work ethic and are good at your role! Good for students at uni as flexibility was good! Would defiantly go back if needed a survival job

    Cons

    When it was busy could be hard to manage everything as often under staffed which meant frustrations could be felt around the cooks as well as having to manage multiple areas at once plus having to run food and drinks. However management tried their best to assist and it is expected in hospitality due to budget constraints. Not sustainable to live on due to the shortness of shifts and never knowing when you finish as it depends on business needs (unless full time or part time, but most staff were casual) Pay rate is just minimum and should be raised a litttle for dedicated staff members

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  9. "horrible head office managers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in Narre Warren
    Doesn't Recommend

    I worked at The Pancake Parlour part-time for more than 5 years

    Pros

    hire young people all around the same age

    Cons

    disregard team members' needs just to focus on making money

  10. "Learnt a lot!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waiter in Melbourne
    Recommends
    Neutral Outlook

    I worked at The Pancake Parlour part-time for more than 3 years

    Pros

    Great place to work whilst studying. I learnt some very valuable skills in customer service and time management as well as leading a team and running a shift. The people there were the highlight, everyone working their was very supportive.

    Cons

    Management needed some work, I had quite a number of managers over the time i was there and only one was a great leader. They put quite a lot of stress on lower leveled staff and their expectations far outweigh what is practical at times. Training also needed work.

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