Think Education Group Reviews

Updated 12 Sep 2019

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1.8
12%
Recommend to a Friend
54%
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  1. Helpful (3)

    "A good stepping stone"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at Think Education Group full-time for more than 3 years

    Pros

    A good team to work with. Everyone is quite supporting and training is provided right from the beginning.

    Cons

    Management has forgotten that their human resources are more important than marketing their colleges

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  2. Helpful (10)

    "Culture of blame starts at the top"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Think Education Group full-time

    Pros

    Some lovely, hard working people work here

    Cons

    The CEO has some great ideas, but throws tantrums and insults staff regularly, causing a culture of fear and panic. This results in staff rushing to make changes that should be planned projects instead of acting immediately on a thought bubble. Mistakes are made and management pass on this culture of reactiveness and blame, whilst trying to hide any mistakes so they themselves aren't the focus of a verbal spray.

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  3. Helpful (1)

    "Course Advisor"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Neutral Outlook

    I worked at Think Education Group full-time for less than a year

    Pros

    Large company with chance to change roles; good location

    Cons

    Micro management; disorganised; lack of processes; high targets; hard to make commissions

  4. Helpful (10)

    "A flashy example of corporate and academic incompetence"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Lecturer in Pyrmont
    Doesn't Recommend
    Negative Outlook

    I have been working at Think Education Group part-time for more than 8 years

    Pros

    Some of the lecture rooms are decently equipped and set up. Many of the contract academic staff are hard working, loyal, and professional people. Unfortunately they have no control over anything.

    Cons

    All flash and glitz, and no substance. Unless you play the corporate ego game and become one of the "in-crowd" you are dumped with twice the workload of some loud mouth, egocentric, waste of space, and set impossible tasks. Then when the very problems you warned about become reality, you are held responsible, and bullied, whilst you watch the person who set you those impossible task get rewarded or promoted. Complaints to HR about bullying from middle or higher management result in you being subjected to disciplinary action of some variety. Any attempt to uphold academic standards is squashed by unwritten rules and middle management (who themselves are under pressure from higher management) telling lecturers to pass students regardless of the quality of their work. I've made reports of massive plagiarism in assignments which have gone ignored by well-meaning middle management because 1) it will likely be shut down by higher management, and 2) they are sucked dry by the endless demands such that they simply do not have the will or energy to pursue such issues. I've been told to pass students who submitted rubbish, or who attempted an online quiz more than 10 times and still didn't reach the required pass mark. This would be disappointing in an arts course. In courses in health care, it is downright dangerous and ethically and morally disgusting. Students are no more than cash cows, and they are milked until they are dry, or until they leave in disgust. There is no sense of responsibility to the students, or to the wider professions represented by these courses. Morale is very poor, staff turnover huge, and no money or effort is expended on actually supporting decent staff. Instead money is spent on flashy projects which usually end up creating 2 new features and breaking 7 or 8 other functions which were previously working. The whole thing is a pretty facade, but underneath it is a festering puss ridden ulcer, and senior management are solely to blame. They are the ones creating nonsense projects, they are the ones recruiting poorly qualified and completely useless bullies for senior roles.

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  5. Helpful (7)

    "Get Rid of the Bullies..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Marketing and Sales in Sydney
    Doesn't Recommend
    Negative Outlook

    I have been working at Think Education Group

    Pros

    Great set of objectives predominantly around the student, awesome campuses, undermined by some destructive members of the Exec (whilst others are amazing)...

    Cons

    HR and ineffective and enable a culture which supports bullying, working in silos and a lack of planning resulting in much last minute activity..

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  6. Helpful (3)

    "Stop, look, listen"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Student Services in Sydney
    Doesn't Recommend
    Negative Outlook

    I worked at Think Education Group full-time for more than a year

    Pros

    Some nice people who really put the effort in but are rarely recognised for their efforts.

    Cons

    I put in 2 years of hard work into my role, as time went by I saw the company getting worse not better, I am not sure that being taken over by a large American company has done anything for the good. The CEO has some good ideas but she rarely visits on campus as well as other management. They seem to sit in their ivory tower looking down upon their staff and never really rolling their sleeves up and getting stuck in. I have seen many comments about Think and bullying within the work place, I can confirm after suffering this first hand that bullying is rife within this company. I approached HR about this problem, they did not try and solve this, just swept it under the rug. Bullying was one of the main reasons I left this company also being asked to do so much work you are always on the back foot. I was told that I was not welcome in the company from one manager simply because I applied for another role within the same company, this coming from an education provider basically telling someone not to better themselves. I have seen so many people leave this company within the last 6 months for other companies that don't bully and also pay allot more for less work. There are many clicky people, so if you are not in the in crowd you won't have a chance. Recently the company had an image revamp which I am sure allot of money went into, I think they should have put this money where it would have helped — systems that worked, more staff/benefits for staff. Stop trying to paint over the cracks and actually build from the ground up, students will soon see behind the glossy exterior.

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  7. Helpful (2)

    "great concept, not enough resourses"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook

    I have been working at Think Education Group

    Pros

    I loved the people, the teams and the concept of the company

    Cons

    a lot of talking, but no action. Not a lot of career oppotunities, no exposure, the teams work separately and independently.

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  8. Helpful (8)

    "Culture of fear pervades"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Think Education Group full-time for more than 3 years

    Pros

    Good staff at college level who are dedicated to providing a quality education experience

    Cons

    There is a culture of fear and bullying by senior management that makes working life very stressful and difficult for staff. This company are not interested in their staff or in listening to new ideas.

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  9. Helpful (8)

    "Staff are the enemy. Students are a nuisance."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Manager in Sydney
    Doesn't Recommend
    Neutral Outlook

    I have been working at Think Education Group full-time for more than 3 years

    Pros

    The new premises are clean.

    Cons

    All student facing staff are treated as enemies by management and HR. There is a culture of bullying that is not only accepted, but encouraged. Students will receive a passing grade in any subject, from VET to Higher Ed, as long as they keep paying their fees. When lecturers argue that students who cannot speak English, do not turn up, or refuse to hand in assignments should be failed, management overrides academic staff and passes them anyway so students will keep paying the fees. Administrative staff are working up to 11 hour shifts without break, and yet there's still not enough working time to answer phone or email inquiries from students, leading them to become frustrated and angry. New staff cannot be hired fast enough to replace those that quit and there are no procedures and no training for new staff as the high turn over rates mean there's no hand over or time to write procedures down. The attitude from management is that students can go home, go to the pub, or leave and go to other schools. "There are plenty of other places they can go if they don't like it here!" Popular choices so far are Endeavour or Open Universities. Students themselves are seen as nothing other than walking money, and easily disposable. Services are being reduced in order to deal with huge staff turn over (staff leave due to bullying, or are fired when making bullying complaints), and staff are randomly pushed into new job titles for which they are not trained, not supported, and not paid to cover for other staff being forced to leave. Moral here is in the toilet, students are angry, and staff have to face the anger of the students who pay a lot for very little. The HR team are incompetent and stir up trouble amongst the staff, instead of working to improve staff engagement. Over all management style is interesting. For example, model the new campus so that every staff and student is in one giant room with a cafe, so that when teaching, the lecturer with the loudest voice 'wins', and everyone else just has to try to work or study with others shouting around them. Forget using the library as anything other than a coffee shop, there's no place to study or learn or work. Library services have been cut so that the libraries cannot even remain open to help students, and IT has fallen into a heap leaving students and staff to solve their own IT issues while new services are rolled out that remain unsupported and untrained.

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  10. Helpful (4)

    "Money-hungry corp that actively ignores student outcomes or providing good education"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Think Education Group full-time for more than 3 years

    Pros

    No pros. At a push... Nice office?

    Cons

    Senior managers don't lead their departments. Culture of no responsibility, finger-pointing and diversion. Very low pay rates. Bare minimum employee benefits (no maternity leave pay, professional dev leave pay, etc). No correlation between "projects" and actually improving education. Unqualified staff. If you're not one of the chosen few, you will not only be bullied but given jobs to do completely outside of your skill set and be set up to fail. Meanwhile staff with no education background or understanding are put in charge to continue the cycle.

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Found 31 reviews