TripAdvisor Reviews | Glassdoor.com.au

TripAdvisor Reviews

Updated 24 September 2018
531 reviews

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3.5
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
347 Ratings

531 Employee Reviews

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Pros
  • "Great attitude towards work-life balance, training and development" (in 46 reviews)

  • "Nice office environment, free lunch and events" (in 86 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (7)

    "always getting better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Best company i ever worked for. People genuinely care.

    Cons

    Not for the dispassionate, if you want it easy, this is not the company for you

    TripAdvisor Response

    10 Dec 2017 – TripAdvisor

    Thanks so much for your review and we appreciate you highlighting our passionate team. We couldn’t agree more that it’s our people that make TripAdvisor a wonderful place to work. Thanks for your... More


  2. "Good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time

    Pros

    good environment, they have pool table and table tennis, free snack, drink and ice cream.
    flexible working hours, and nice colleagues.
    salary + super + bonus + stock + health care and gym

    Cons

    although the package is nice but base salary is low

  3. Helpful (2)

    "The Management System is over-hierarchical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time

    Pros

    Good office in Sydney. Good office services.

    Cons

    Old technologies, No perspectives. Is hard to suggest any initiatives.


  4. Helpful (16)

    "The land of the greats..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Pay relatively well. Good perks.

    Cons

    Determined to destroy company culture with traditional ways of thinking.
    Archaic and waterfall. A software company stuck in 2000s.
    Leaders still championing past achievements. HIPPO mentality running rampant.
    Middle management similar to a wintery wonderland. Frozen to change but happy to get drunk on free booze.
    Incredibly complicated communication chains. Reactive not proactive, death knell to innovation.
    Upper management is a VIP club mentality. Untouchable and determined to sink with the ship.

    Advice to Management

    Cut the feedback loops, flatten the structure, encourage fast failure and experimentation. Simplify your product offering.

    TripAdvisor Response

    8 Aug 2017 – TripAdvisor

    We appreciate you leaving your feedback although we’re very surprised by this review.

    Over the past few years we have invested heavily in an Agile transformation which required large amounts of... More


  5. Helpful (7)

    "Viator finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Viator Finance in Sydney
    Current Employee - Viator Finance in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Free snacks and lunches with great health benifits but all this is not worth it.

    Cons

    Poor management, manager treated employees like children, controlling of what we do, not allow to pick up person calls or make personal calls. Need to get permisson to attend meetings. Micro mangement. Working overtime with crazy hours, no overtime pays, no time in lieu. Stressful enviroment and management dont care what you have to say...its their way or the high way. They work you like a slave.

    Advice to Management

    Have some respect for all your lower employees and listen to what they have to say.


  6. Helpful (7)

    "Still new but generally positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Good benefits. Well known, growing company

    Cons

    Where I work I feel disconnected from what is happening. Feels like head office is an entirely different world.

    Advice to Management

    Ensure that all employees worldwide feel part of the organisation.


  7. "Great company to work for....dynamic with a great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brisbane
    Current Employee - Anonymous Employee in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    - global company
    - expanding rapidly
    - young and dynamic
    - rewards for results
    - charity focused....giving back

    Cons

    None that I have discovered in my 11 months so far.....hopefully this will continue to be the case!

    Advice to Management

    Please don't let the company become too "corporate" and bureaucratic. This happened at my last employer and killed morale and caused a lot of good people to leave.

  8. Helpful (3)

    "Was great!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Singapore (Singapore)
    Former Employee - Customer Success Manager in Singapore (Singapore)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time (More than 5 years)

    Pros

    Benefits, compensation package, culture, people,

    Cons

    Management, Lack of Appreciation, Lack of focus, Target change in middle of quarter, Lack of transperancy, Weak Customer Support.

    Advice to Management

    I have worked with TripAdvisor for 4 years and 9 months and it was a bumpy ride filled with ups and downs. My last 8 months in the company made me completely forget about the good time I had in the company for 4 long years. The management should consider rewarding and respecting the employee more and take their suggestions in to consideration. Also, kindly share information in a more systematic fashion and not 1 hour before it is implemented.


  9. "need to work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Dublin, Co. Dublin (Ireland)
    Current Employee - Business Development in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Great location and benefit and amazing colleagues

    Cons

    no chance to work from home

    Advice to Management

    think about and you see how will increase performance


  10. "Poor planning poor performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Needham, MA (US)
    Former Employee - Sales Engineer in Needham, MA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time (More than 3 years)

    Pros

    The culture they TRY to create is an awesome idea. Top down leadership is poor and thus it fails before it can even get started.

    Cons

    Classic corporate organization struggling to figure out who they are. They are very quick to say the people of the company are the ones most important but then top down leadership is so bad no one wants to work for their managers. Sales they don’t pay bonuses and commissions, engineers they treat like a bunch of replaceable nerds. Steve is smimy and it reflects in his management team. They don’t have a clue about sustainability lending fear to creep into every employees head. The hr department routinely lies and looks after the TA brand over principle and justice. Too bad as it could be such a great company, but hasn’t been since 2011.

    Advice to Management

    Steve should take a step back and maybe a vacation. Come back and gather feedback from everyone not just your round table(as most people don’t think you’ve hired great managers for a while). Steve isn’t actually a bad guy, but he’s not really a good guy either.


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