TripAdvisor Reviews | Glassdoor.com.au

TripAdvisor Reviews

Updated 13 February 2019
564 reviews

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3.7
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TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
366 Ratings

Employee Reviews

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Pros
  • "Amazing food and work life balance" (in 49 reviews)

  • "Good benefits package and plenty of useful amenities - free lunch twice a week" (in 92 reviews)

Cons
More Pros and Cons

  1. "Good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time

    Pros

    good environment, they have pool table and table tennis, free snack, drink and ice cream.
    flexible working hours, and nice colleagues.
    salary + super + bonus + stock + health care and gym

    Cons

    although the package is nice but base salary is low


  2. Helpful (2)

    "The Management System is over-hierarchical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time

    Pros

    Good office in Sydney. Good office services.

    Cons

    Old technologies, No perspectives. Is hard to suggest any initiatives.

  3. Helpful (18)

    "The land of the greats..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    Pay relatively well. Good perks.

    Cons

    Determined to destroy company culture with traditional ways of thinking.
    Archaic and waterfall. A software company stuck in 2000s.
    Leaders still championing past achievements. HIPPO mentality running rampant.
    Middle management similar to a wintery wonderland. Frozen to change but happy to get drunk on free booze.
    Incredibly complicated communication chains. Reactive not proactive, death knell to innovation.
    Upper management is a VIP club mentality. Untouchable and determined to sink with the ship.

    Advice to Management

    Cut the feedback loops, flatten the structure, encourage fast failure and experimentation. Simplify your product offering.

    TripAdvisor Response

    8 Aug 2017 – TripAdvisor

    We appreciate you leaving your feedback although we’re very surprised by this review.

    Over the past few years we have invested heavily in an Agile transformation which required large amounts of... More


  4. Helpful (8)

    "Viator finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Viator Finance in Sydney
    Current Employee - Viator Finance in Sydney
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Free snacks and lunches with great health benifits but all this is not worth it.

    Cons

    Poor management, manager treated employees like children, controlling of what we do, not allow to pick up person calls or make personal calls. Need to get permisson to attend meetings. Micro mangement. Working overtime with crazy hours, no overtime pays, no time in lieu. Stressful enviroment and management dont care what you have to say...its their way or the high way. They work you like a slave.

    Advice to Management

    Have some respect for all your lower employees and listen to what they have to say.


  5. Helpful (7)

    "Still new but generally positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Good benefits. Well known, growing company

    Cons

    Where I work I feel disconnected from what is happening. Feels like head office is an entirely different world.

    Advice to Management

    Ensure that all employees worldwide feel part of the organisation.


  6. "Great company to work for....dynamic with a great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brisbane
    Current Employee - Anonymous Employee in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (Less than a year)

    Pros

    - global company
    - expanding rapidly
    - young and dynamic
    - rewards for results
    - charity focused....giving back

    Cons

    None that I have discovered in my 11 months so far.....hopefully this will continue to be the case!

    Advice to Management

    Please don't let the company become too "corporate" and bureaucratic. This happened at my last employer and killed morale and caused a lot of good people to leave.


  7. "Amazing Place to Work Amazing Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Continuity in Needham, MA (US)
    Former Employee - Sales/Continuity in Needham, MA (US)
    Recommends
    No opinion of CEO

    I worked at TripAdvisor full-time

    Pros

    Benefits here are amazing. When I list off the benefits to people their mind is usually blown.

    Cons

    Not a lot of room for growth in the sales org.

  8. "Fun environment, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than 3 years)

    Pros

    Progressive, fun office environment with cool perks like free lunch, free on site gym with classes, dog friendly, special events, pub, etc.
    Exciting industry (travel) that permeates the office
    Approachable and friendly people

    Cons

    The company loves to promote transparency, but sometimes it is lacking across levels with the greater plan for areas of the business.


  9. Helpful (5)

    "Zero recognition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Needham, MA (US)
    Current Employee - Customer Support in Needham, MA (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time (More than a year)

    Pros

    Awesome benefits and coworkers, without the people I work with, I would have lost it already.

    Cons

    Department constantly restructuring, people are expected to take on senior/mgmt roles simply to cover all the bases without receiving any recognition or pay increase. Every action is micromanaged to the point where you feel inhuman. Treated as second-class citizens within the TA structure, explicitly told that some benefits are "not for us."

    Advice to Management

    It's insulting that saving 200 bucks on a bonus or 50 cents an hour raise is prioritized over giving deserved recognition. There's a need to have a morale probe every once and a while, and retention through recognition should be a focus. It seems as though a lot of energy goes into keeping costs for the department extremely low, but it costs more to invest in hiring and training than it does to pay the buck an hour raise to keep the good people you have happy.


  10. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Social Workplace, good communications among departments

    Cons

    Salary should be aligned with other companies.