Tripadvisor Reviews

Updated 24 Sep 2020

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3.5
57%
Recommend to a Friend
50%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
463 Ratings
  1. Helpful (18)

    "The land of the greats..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    Pay relatively well. Good perks.

    Cons

    Determined to destroy company culture with traditional ways of thinking. Archaic and waterfall. A software company stuck in 2000s. Leaders still championing past achievements. HIPPO mentality running rampant. Middle management similar to a wintery wonderland. Frozen to change but happy to get drunk on free booze. Incredibly complicated communication chains. Reactive not proactive, death knell to innovation. Upper management is a VIP club mentality. Untouchable and determined to sink with the ship.

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    Tripadvisor Response

    TripAdvisor

    We appreciate you leaving your feedback although we’re very surprised by this review. Over the past few years we have invested heavily in an Agile transformation which required large amounts of change within the business. We took this transformation seriously and realized that to do it properly we needed to invest in external Agile coaching. As well as coaching, we now also have full time agile experts working with our Scrum and Kanban teams. We do acknowledge that we are far from perfect in how we work; but we are committed to continuous improvement and have total buy in from all levels of management to do whatever it takes to deliver value to our customers faster. We pride ourselves on the quality of our teams and managers and do quarterly health checks to ensure all of our teams are happy. We recently used a third party company to survey our staff in Sydney and were very pleased to hear that our scores were some of the best that that company had ever seen. As your feedback is different from what we’ve heard from most employees, I would like the opportunity to sit down with you to talk through the issues you have raised. If you have some insights based on projects you have worked on then I would be very keen to hear about the issues in more detail and maybe we can work together to improve the way we deliver features to our end users. Thanks again for your feedback. -Ronan, Sr Director of Engineering

  2. Helpful (8)

    "Viator finance"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Viator Finance in Sydney
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Free snacks and lunches with great health benifits but all this is not worth it.

    Cons

    Poor management, manager treated employees like children, controlling of what we do, not allow to pick up person calls or make personal calls. Need to get permisson to attend meetings. Micro mangement. Working overtime with crazy hours, no overtime pays, no time in lieu. Stressful enviroment and management dont care what you have to say...its their way or the high way. They work you like a slave.

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  3. Helpful (7)

    "Still new but generally positive"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time

    Pros

    Good benefits. Well known, growing company

    Cons

    Where I work I feel disconnected from what is happening. Feels like head office is an entirely different world.

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  4. "Great company to work for....dynamic with a great culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    - global company - expanding rapidly - young and dynamic - rewards for results - charity focused....giving back

    Cons

    None that I have discovered in my 11 months so far.....hopefully this will continue to be the case!

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  5. "hard job but god expirience"

    4.0
    Former Employee - Business Analyst 

    I worked at Tripadvisor full-time

    Pros

    the money is there if you can find it

    Cons

    long hours hard sell quick cycle

  6. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Bangalore
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time

    Pros

    Nice work with colleges good environment places

    Cons

    Best work good company and share with others people

  7. COVID-19
    Helpful (7)

    "Company was fighting an uphill battle before Covid"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    I worked with some truly great people at Tripadvisor. The Tripadvisor brand is recognized globally. You will see the stickers everywhere you travel. The company and its employees are well-regarded, particularly in the Boston area. It's a solid logo to have on your resume and you'll get lots of interest from recruiters trying to poach you away.

    Cons

    Tripadvisor is operating a fatiguing business model on outdated tech. The company is late to the game when it comes to capitalizing on their massive amounts of review and user preference data to build a better experience for travelers. As a result, site traffic and revenue have declined. Tripadvisor blames Google for its declining traffic, and while Google has certainly had an impact, the truth is, Tripadvisor has failed innovate and create a compelling reason for travelers to use the site. Instead of focusing on features that would add value for the traveler, the company has doubled down on building more advertising into the site. This isn't a strategy for growth. This is a strategy for milking ever cent out of a declining audience that will eventually slow to a trickle.

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  8. "Hopeless."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Consultant Technology in Oxford, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Good Working Environment Nice benefits Salaries are decent for the industry

    Cons

    all the other really, no opportunities for progression, no mid management, bad strategic moves.The company is like a kindergarten for adults.

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  9. COVID-19

    "Great company overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Manager in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time

    Pros

    Pre-COVID: looking after their employees: breakfast, couple of lunches e-learning available

    Cons

    HR could be more emphatic given the COVID situation Not sure they actually assist much when international mobility

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  10. COVID-19
    Helpful (10)

    "Was a sinking ship pre covid"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    Benefits and food although we are told those will be gone once we are back in the office

    Cons

    Company tries to do everything at once vs doubling down in key areas. Can’t break away from Google traffic dependency.

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