Tripadvisor Reviews

Updated 2 Jul 2020

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3.5
57%
Recommend to a Friend
48%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
449 Ratings
  1. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Creative Team 
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    culture, benefits, work life balance

    Cons

    not a lot of room for growth or advancement

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for your positive remarks. We're happy to hear that you've found our benefits package to be helpful.

  2. COVID-19
    Helpful (8)

    "Lovey people and values but has suffered by bad decision making"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Work life balance Team ethic The brand Amazing engineering team

    Cons

    No long term strategy Knee jerk reactions Old tech stack Old analytics No analytical tools Constant re orgs Constant worrying about your job

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  3. Helpful (14)

    "Not what she used to be :("

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Needham, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Tripadvisor full-time for more than 8 years

    Pros

    In its hayday, Trip had a warm workplace environment where employees were knowledgeable, capable, and team oriented.

    Cons

    Drastic culture change in the last couple years as the company scrambles to find a direction, any direction. New management hires have brought in new culture that has everyone anxious, overworked, and looking out for themselves instead of the team. Cost cutting has led to loss of perks that made the nowhere suburban location bearable, and loss of lots of institutional knowledge as they layoff long term employees.

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  4. Helpful (1)

    "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Boston, MA
    Recommends

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Overall Trip was a good company to work for. Very employee and customer focused.

    Cons

    A little too disorganized at times.

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team.

  5. Helpful (24)

    "Once a titan of travel, now a sad company in decline under poor media company management."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Snacks, summer fridays, good pay.

    Cons

    Lack of direction, competitive pressure from Google, poor management and mean girl environment.

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  6. "Great coworkers"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Product Designer in New York, NY
    Recommends
    Negative Outlook

    I worked at Tripadvisor full-time for less than a year

    Pros

    Great people and work culture

    Cons

    HQ in the middle of nowhere

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for taking the time to provide Tripadvisor your feedback!

  7. "Great Company"

    5.0
    Former Employee - Software Engineer in Boston, MA

    I worked at Tripadvisor full-time

    Pros

    Free Lunch, Nice Campus, Good Compensation

    Cons

    Slightly dated tech stack, location

  8. Helpful (13)

    "We believe in "transparency""

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Representative in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    Health Insurance, well being benefit reimbursement

    Cons

    “We believe in transparency” is one of their core value. This is what transparency means for Tripadvisor: Targets constantly changing and never explained to reps, people who have been working there for years still don’t know how their targets are calculated. I had 2 quarters where my target and pay-outs were not calculated correctly, still waiting for an answer and my money. Constantly changing and reshuffle of teams, people leaving or letting go without going through a proper process. The turnover is massive. Product is obsolete, no improvements or new products for the clients. Massively overpricing their products with no reason. Moreover, Hoteliers see their subscription price increased by 25% every year. In all the time I have worked there, what I saw is ambiguity. Nothing was clear or transparent. Be careful at some of the senior people there who are ready to do the trick in order to get a better bonus at your expenses. Zero jobs security. This company has gone through several massive workforce reductions over the last few years. Every year they close or reduce their business units letting people go. Their redundancy process is shocking. I have seen them treating people like garbage. Zero compassion towards their employers, letting go pregnant women and people on sick leave. During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books. After almost 1000 members of the staff were cut they reversed this decision and kept their salary at 100%. Nicely done. The company is going down. The CEO has no intention on investing to innovate, his priority is keeping the business running as a revenue machine as long as it lasts. Very old mind set and business structure from the Senior Management. Managers and Team Leader, please remember your working with humans, not numbers. Bye Bye Tripadvisor, hope you are going to really believe in transparency one day....

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  9. COVID-19
    Helpful (2)

    "Phenomenal place to start my career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Needham, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    You're surrounded by tons of really intelligent, hard-working coworkers. The culture is very focused on helping each other and working together, no toxic competition. Great perks at the office (free lunch, snacks, beer, games). Good compensation and raises. Flat organizational structure (although sometimes this means that promotions are less frequent).

    Cons

    Takes awhile to adopt new technology, seems like we were often a couple steps behind other companies in the industry. The 2020 COVID crisis hit Tripadvisor really hard, I was laid off because of it and a lot of fringe benefits (like the free lunch) were cut (perhaps only temporarily though) for the remaining employees. I do not blame Tripadvisor at all for that, and they handled it very well with good severance and outplacement help. However, it is something to keep in mind, as a business they are very exposed to world events that harm travel.

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for taking the time to share your feedback. As our company continues to grow, we are appreciative of comments that highlight our strengths as well as areas we can improve upon. We’re glad that you enjoyed your experience as part of the Tripadvisor team.

  10. "Good company with an unsure future"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Good benefits, good pay, good people, fun company to work for

    Cons

    The company is trying to move forward but at times the road forward and destination feel unclear.

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