Tripadvisor Senior Manager Reviews

Updated 2 Jul 2020

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3.4
32%
Recommend to a Friend
46%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
9 Ratings
  1. "The TA Life"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    Good remuneration , great office, nice team

    Cons

    No growth opportunity for satellite offices

  2. COVID-19
    Helpful (41)

    "Tripadvisor says culture matters yet they've let it be destroyed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 8 years

    Pros

    The Boston office and especially kitchen is amazing and New York isn't too bad either. Used to be some fantastic people to work with. Every day was a joy to come to work. Sadly that all changed in 2019.

    Cons

    Every member of the team hired from Conde Nast is incompetent, lacking basic knowledge of internet fundamentals, territorial to a level that goes so far beyond toxic, and most of all are just mean, spiteful people. And yet they all awarded themselves big titles despite clear lack of talent or experience. You were either part of 'the Conde Nast clique' or you were out. Every day became like living through junior high school all over again. The immediate effects on our business and morale were shocking. They would fudge sales numbers, rebrand existing products as something new that they'd invented, disparage other people's good work, refuse to ever listen to suggestions, use our sales calls to shame people publicly, and so much more. I heard one coworker say 'their only real talent is creating roadblocks' and it is just so true. We saw an executive assistant hired in NYC quit in less than two weeks because he was being made to do their laundry and write their Tinder profiles. I heard the same stories from my coworkers all over the country and so many of us had talks with human resources, but nothing was ever done and they used the recent COVID-19 layoffs to get rid of even more great people who dared question them, including me and most of my team. How Steve Kaufer let all of this happen I do not know, but it was a relief when I was let get go as after this nightmare experience I need time with my family to recover. It is a sad day as I will always have wonderful memories of what Tripadvisor once was and the good people I worked with there, but on to bigger and better things.

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    Tripadvisor Response

    June 8, 2020

    Thank you for your feedback. We are sorry to hear that your recent personal experience was not positive. We care deeply about our employees wellbeing and strive to maintain a positive work environment across all of our Global Tripadvisor locations. We maintain a zero tolerance policy for harassment and take feedback from our employees on these topics very seriously. The last 18 months have been a period of intense change at Tripadvisor, and we acknowledge there have been some growing pains as new leaders join and teams are reorganized. The current pandemic impacted our business and the reduction in workforce resulted in many exceptional colleagues leaving the company. Throughout the process, we strive to create a positive work environment and will continue to focus on building good morale. We wish you the best and thank you for the time you committed to Trip.

  3. "One of my best professional experiences"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England
    Recommends
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Excellent working conditions, clear targets and good level of trust with direct managers. I enjoyed the weekly catch-up with my boss to review progress and set objectives. No micro-management and lots of empowerment.

    Cons

    Highly difficult to move horizontally within the company. Possible for a few but not globally organised so that after a while (been there 7 years) it is difficult to remain as engaged and motivated.

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  4. "Great company to work for"

    4.0
    Current Employee - Senior Business Development Manager in Needham, MA

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Good organizational culture and the CEO is really hands on with everything is going on in the company.

    Cons

    Base salary lower than the average

    Tripadvisor Response

    June 22, 2020Talent Acquisition

    Thank you for sharing your feedback. We’re glad that you enjoy being part of the Tripadvisor team.

  5. Helpful (1)

    "Great Place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Accounting Manager in Boston, MA
    Recommends
    Neutral Outlook

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Friendly environment; engaged management team

    Cons

    rough neighborhood; expensive lunch options

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team.

  6. Helpful (8)

    "Constant state of flux"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Media Manager in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Catered lunch Most people are nice

    Cons

    Top heavy org with little opportunity for growth unless you know how to navigate the political waters

    Tripadvisor Response

    November 14, 2019Talent Acquisition Specialist

    Thank you for taking the time to provide your feedback. As business priorities shift, the organization must adjust to meet those needs. We aim to publish all of our internal opportunities so that they are accessible for all employees, providing a vehicle for career development.

  7. Helpful (1)

    "Great place to work !"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in New York, NY
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    There are so many opportunities to learn new things. There is almost a university feel to its campus HQ. Very flexible in working from home.

    Cons

    All the action is in Needham,MA HQ office.

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  8. "On balance a great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Needham, MA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    Great product and consumer brand. Smart people who are generally very collaborative. Awesome employee perks.

    Cons

    Can be disorganized and hard to navigate to solve problems.

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    Tripadvisor Response

    March 6, 2018Chief People Officer

    Thanks for your comments and for highlighting our great product, brand and team! You’ve provided some valuable insight about navigating the organization and our processes. As a longstanding employee, I’m sure that you’re familiar with the “speed wins” philosophy that we embrace in all areas of our business. At times, speed trumps process, but we continue to work on finding the perfect balance between the two. It’s employee feedback like yours that helps us understand where we can improve and what processes we should implement in order to continue our success. As always, I welcome you to provide additional feedback either directly to me, to your manager or through channels such as our monthly management sync ups or town halls. Thanks again for your review and for your continued dedication to TripAdvisor. Beth Grous Chief People Officer

  9. Helpful (3)

    "It used to be great"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Manager in London, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor for more than 5 years

    Pros

    Great Environment, truly looking after employees with perks and benefits, lots of opportunity to learn. I probably had the best professional time of my life for few years actually seeing a product growing and getting market share month after month but then someone decided that we were not making enough $$ , and after the changes we were making even less .....

    Cons

    Changes are continuous and often without any sense of strategy, Hotel customers lost confidence on product and brand. Not listening to the industry feedback. B2B membership product completely out of range in term s of price point and value vs cost.

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  10. "Good to employees"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Needham Heights, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    Great employee benefits and nice offices globally. Most of the people are really smart and great to work with and it's generally a nice environment to work in.

    Cons

    Career progression can be somewhat limited.

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Found 15 reviews