Tripadvisor Employee Reviews about "senior management"

Updated 5 Jun 2020

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3.6
59%
Recommend to a Friend
50%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
491 Ratings
Pros
  • "Free Lunch, Nice Campus, Good Compensation(in 104 reviews)

  • "Great benefits, free lunch and the people(in 66 reviews)

Cons
  • "Upper management is a disaster and has been for years(in 25 reviews)

  • "During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books(in 22 reviews)

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Reviews about "senior management"

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  1. Helpful (13)

    "We believe in "transparency""

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Representative in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for less than a year

    Pros

    Health Insurance, well being benefit reimbursement

    Cons

    “We believe in transparency” is one of their core value. This is what transparency means for Tripadvisor: Targets constantly changing and never explained to reps, people who have been working there for years still don’t know how their targets are calculated. I had 2 quarters where my target and pay-outs were not calculated correctly, still waiting for an answer and my money. Constantly changing and reshuffle of teams, people leaving or letting go without going through a proper process. The turnover is massive. Product is obsolete, no improvements or new products for the clients. Massively overpricing their products with no reason. Moreover, Hoteliers see their subscription price increased by 25% every year. In all the time I have worked there, what I saw is ambiguity. Nothing was clear or transparent. Be careful at some of the senior people there who are ready to do the trick in order to get a better bonus at your expenses. Zero jobs security. This company has gone through several massive workforce reductions over the last few years. Every year they close or reduce their business units letting people go. Their redundancy process is shocking. I have seen them treating people like garbage. Zero compassion towards their employers, letting go pregnant women and people on sick leave. During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books. After almost 1000 members of the staff were cut they reversed this decision and kept their salary at 100%. Nicely done. The company is going down. The CEO has no intention on investing to innovate, his priority is keeping the business running as a revenue machine as long as it lasts. Very old mind set and business structure from the Senior Management. Managers and Team Leader, please remember your working with humans, not numbers. Bye Bye Tripadvisor, hope you are going to really believe in transparency one day....

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  2. Helpful (17)

    "Toxic, political, and poorly managed - definitely not a ‘best place to work’"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    Beautiful office space Numerous committed employees who want to do their best

    Cons

    Fear and micromanagement are the name of the game at TRIP now; it wasn't always this way. Stress is off the charts on most teams due to poor management and inconsistent expectations. Zero strategic direction and constant changes by senior management make it impossible for employees to achieve success. Rather than taking ownership, senior management blames lower-level employees and lays off hundreds. Poor decisions on major projects: the "New" TripAdvisor failed, as did Instant Booking. And have you seen the new logo? Ugly and a waste of time, money and effort. Development and recognition of employees is nonexistent. Senior leaders hired in recent year are not respected by their teams because they are highly political and not respectful of their employees.

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    Tripadvisor Response

    February 12, 2020Talent Acquisition Specialist

    Thank you for taking the time to share your feedback as well as highlight the commitment of our employees. While periods of transition can be tough to navigate, our leadership team constantly strives to work together to create a strategy that’s best for the business and best for the employees.

  3. Helpful (4)

    "London office"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager, London in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Free lunch on Tues and Thurs Office space is clean and well-organized

    Cons

    The UK office is a branch of the US, no decision makers are in the UK office No direction from senior management Senior teams expect a 24d7h work ethic

    Tripadvisor Response

    June 19, 2019Recruiting Operations Coordinator

    Thank you for taking the time to share your feedback. While we are happy to hear that you enjoy the office space and lunch perks, we are disappointed to hear that your experience hasn’t been completely positive. Our London office is our regional EMEA headquarters for TripAdvisor. Within the London office we have some senior Global Leaders and Senior Managers that look after a range of functions such as Sales Leadership, PR, Customer Support and Translations to name a few that are critical for our global business. We have also installed a London Site leadership team to help both run the London office across the matrix of departments and to gather feedback from the teams to better inform and guide the decisions at HQ in Boston. As a global business with some leaders working across the regional teams in Americas, EMEA, and APAC, I can understand that at times you feel stretched as we continue to drive the business forwards. TripAdvisor certainly does not support a 24/7 work ethic as that is not sustainable or productive. We do enable a flexible working environment and when relevant also support working from home to better empower working across the time zones and improving the work/life balance. I would be happy to have a conversation with you to better understand your challenges and solutions that might help you. Many thanks, Martin

  4. Helpful (5)

    "Overall it's a really great place to work if you don't mind a slow commute"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

    Cons

    Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

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  5. Helpful (1)

    "Great environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Great people, great facilities, great talent

    Cons

    Not nimble, senior management has top down mentality

  6. Helpful (32)

    "Great place to join, bad place to stay."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    - A great place to learn coding style conventions, scoping of large projects, and many other skills necessary for software engineering careers. - Free lunch. - Great place to network with engineers. Lots of startups in the area are founded by ex-TripAdvisor employees.

    Cons

    - Little opportunity for advancement, and company badly attempts to hide this by promising more opportunities 'if you work hard.' - Vague guidelines for how to properly utilize engineering rotation. - Extremely poor management of technical debt. - Outdated technological stack and senior management resistant to change. - Tolerance of management/groups that are uncommunicative and insular. - HR department is behind the times. - Very little standardization of technology between groups or even employees. Having employees configure their own dev boxes is a prime example that cost enormous amounts of productivity for minimal learning gains. - Code base is collapsing under its own weight. To their credit, they hired a senior engineer solely to mitigate this issue. When I left the company, morale was quite low. Not only are there very few senior roles available, it is not attractive to take a senior role because the technologies and design philosophy are falling behind industry standards, hobbling ability to jump to other companies or even to change position within the company.

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  7. Helpful (10)

    "It used to be a lot better."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oxford, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time

    Pros

    Colleagues, environment, perks, office space, parking and the occasional staff party. Good for the short term or as a stop gap.

    Cons

    It completely lost it's culture due to Senior Management not listening and lacking compassion. Autonomy and decision making comes from the US. Lack of development and career progression.

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  8. Helpful (12)

    "Time to go beyond the perks"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    Just like others have written, the free food, snacks everywhere, fun events like Halloween party, great gym and amazing office space. So basically...the perks The feeling that you are working at a "cool place"

    Cons

    Senior Management seems out of touch with the majority of the staff. The motto of "Speed Wins" is spoken about all topics, all projects, but not all projects are the same and "Speed Wins" does not always make sense The constant feeling of stress due to unrealistic timelines.

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    Tripadvisor Response

    April 3, 2017SVP, Product

    I appreciate the feedback and I hope that you were able to share your thoughts with your manager or HRBP before you left TripAdvisor. I agree that different projects can require different approaches and timelines. As you mention, staying aligned with our “speed wins” philosophy is very important to us. It ensures that we are working towards the consistent goal of delivering high quality products in a timely manner so that consumers can recognize value from them quickly. We don’t always strike a perfect balance of speed and quality, but through employee feedback, we do strive for continuous improvement. Thanks again for your comments and best of luck in your new opportunity. -- Adam Medros, SVP Product

  9. Helpful (9)

    "A ship that has been lost at sea in recent years"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Singapore
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Employee welfare & that's just about it

    Cons

    This used to be THE COMPANY to work for but no longer. When I first joined, I told myself "This will be the last company I want to work for till I retire." So what went wrong? Almost everything! Wrong senior management hires, bought over companies that show little potential & my department has not been given a direction since 2 years ago! The list can go on but in a nutshell..... they have lost it. It is only a matter of time till the competitors catch up.

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  10. Helpful (2)

    "Great strong brand, smart individuals but wrong department"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor

    Pros

    Worked alongside with some of the smartest, most (travel) passionate & hardworking individuals. Company culture is great, TripAdvisor brand is strong & it was sad to leave. Benefits are awesome. I have a lot of respect for my co-workers in other teams.

    Cons

    My experience is only applicable to Hotel Solutions team. Lack of career development & empowerment. Joined the team with the relevant experience, met my sales targets but my direct superior has no sales nor travel background yet set unrealistic KPIs as a result of senior management. We were not empowered to make decisions & the superiors with their lack of experience were neither mentors nor were they able to make good business decisions. Felt frustrated with the lack of opportunities to grow as an individual, yet people with less experience were given a pay raise & same title after restructuring. Poor middle management: There was a lot of unnecessary politicking going on during my years in the team with the various changes. While things did almost change for the better during my last year, it took a dive when the wrong people were chosen to be the middle management. Felt a lack of communication between senior management to the people on the ground, mostly due to the poor choice of middle management who did not translate the correct message downwards. Middle management were just busy trying to keep their jobs & meet KPIs instead of doing what is good & necessary for the business. Lack of soul & positive culture within the team: the culture of "keep your job by hitting KPI" translates to people who just do what was necessary to survive instead of what is necessary for the business to grow further. The sales floor was a frat party and sellers were just concerned about numbers than the customers. They did what was necessary to survive with unethical sales practices. The sales machine just lack soul and it became toxic to stick around anymore. Lack of synergy between departments: each department work independently from one another though talking to the same customer. One department's decision can affect another but that was not taken into consideration. Unfair system that resulted into poor customer experience.

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Found 22 reviews