USAA Reviews | Glassdoor.com.au

USAA Reviews

Updated 23 Aug 2019

To filter reviews, or .

Found 2869 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
73%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
1102 Ratings
Pros
Cons
  • "The first year on the phones are the hardest if you do not have previous call center experience(in 341 reviews)

  • "None this is honestly a career long employer and head and shoulders above working at other companies especially military contractors(in 115 reviews)

More Pros and Cons
  1. "Great Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Advisor in Phoenix, AZ
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at USAA full-time for less than a year

    Pros

    Work Life Balance. Members first.

    Cons

    I really don't have any to put here.

    USAA2019-08-23
  2. Helpful (2)

    "WM didn't work. Cutting it loose. Focus on core businesses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 10 years

    Pros

    Benefits, most people, mission, employee-centric (treated as valuable), or and benefits.... competitive pay in most areas, but don't forget about the benefits.

    Cons

    Go along to get along. "Tell us what you think", but only if it supports what we've actually already decided and want it to seem as though you have a chance of being heard. Be sure you pick out friends who are moving into leadership early in your career. If you pick the right friends you have a chance of being promoted up the leadership chain as your friends become successful. Otherwise, always agree with upper leaderships...

    Show More

    Advice to Management

    Actually ask the front line employees...... the ones good at their jobs and show an interest in truly making positive change..... not just ones who agree with you.... before you come up with products, services or online tools and say "members told us this is what they want" consult employees on what they hear from members.... and what your employees think, too.

    USAA2019-08-18
  3. "Good experience"

    StarStarStarStarStar
    Current Employee - Project Manager 

    I have been working at USAA full-time

    Pros

    Great place to work, great benefits and facility

    Cons

    Can't think of any bad moments

    USAA2019-08-23
  4. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Great place to work so far

    Cons

    None at the moment tbd

    USAA2019-08-21
  5. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA for less than a year

    Pros

    Great Company to work for. Great team.

    Cons

    I don't remember any con about this place

    USAA2019-08-20
  6. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Solutions Specialist in Riverview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    One of the best companies I’ve worked for. Offers growth and comfortable compensation.

    Cons

    The position is on the phone. It became difficult for me. Although, I loved the job the position was not a great fit.

    USAA2019-08-20
  7. "Great Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Solutions Senior Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    Nice working environment. Managers who actually care. Membership who is deserving of respect and respectful

    Cons

    When working phones, depending on the shift, work life balance can get a bit wonky. Sometimes you end up working a lot of overtime... that you didn't volunteer for, and weren't planning for.

    USAA2019-08-20
  8. Helpful (2)

    "Ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Fantastic benefits, campus, amenities, people.

    Cons

    Inbound call center, no time to call out on assigned claims.

    Advice to Management

    Pick either an inbound call center with no file ownership, or allow your adjusters to put time into their claims. The environment trying to do both was toxic. Constant blame of coworkers because if they don't handle it "someone else will" and frustration from members.

    USAA2019-08-14
  9. "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Prevention and Detection Specialist I in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Awesome people, and great atmosphere

    Cons

    Education benefits could be better.

    USAA2019-08-14
  10. Helpful (5)

    "Good Company Bad Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Claims Adjuster in Tampa, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than a year

    Pros

    fellow employees, café, job, work environment, pay

    Cons

    some managers think they are God and love to play it. upper mgmt. needs to keep an eye on what is going on in the daily work environment and keep some mgrs. on a tight leash if at all

    Advice to Management

    open your eyes to your so called Golden Children that do no right... if you don't manage your managers and put them in there place and listen to your employees you wont have any good ones that really care about your members left. Start practicing what you say are your values. Great Company, great fellow employees but your floor managers need more training, a little more personality and a lot less favoritism. If your not...

    Show More
    USAA2019-08-01
Found 2869 reviews