USAA Reviews | Glassdoor.com.au

USAA Reviews

Updated 16 Jul 2019

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Found 2645 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
73%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
1013 Ratings
  1. Helpful (1)

    "Na"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Processor in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    There are no good pros

    Cons

    Don’t work here, the pay is not worth it for what they have processors do!

    Advice to Management

    Na

    USAA2019-07-13
  2. Helpful (11)

    "Big promises. Big problems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    8% match but you have to be there 5+ years to fully vest.

    Cons

    Very mission oriented and in training they do everything possible to get you to drink the Kool-Aid. At best it is a mediocre salary for a high stress, numbers driven, watched-like-a-hawk, call center environment. 1 out of every 5 managers is decent or cares; the rest of the batch don’t honestly know how to interact or lead a team. (This company is the epitome of people don’t leave jobs they leave managers.) You cannot...

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    Advice to Management

    Listen to your front line employees. Managers and directors are not supportive on the whole. 8-10 hours on the phones all day with only 35 min lunch and two breaks is not enough. It is mentally taxing and overwhelming to meet all of the members needs, get to know them, stay compliant and put up the numbers you are required and stay within adherence. It is too much. Something has got to give. You are burning out your workforce....

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    USAA2019-06-09
  3. Helpful (1)

    "Newbie review (<1 year experience)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Advisor in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for less than a year

    Pros

    Members are the #1 priority and focus.

    Cons

    "Not my job" is a widespread mentality. Some are not open to best practice or industry practice over "USAA way" of doing things.

    Advice to Management

    Look to find ways to get your employees training from the outside in. It's the USAA way mentality and way of doing things that has resulted in risk and compliance troubles.

    USAA2019-06-05
  4. Helpful (4)

    "Not as the commercials show, they arent that nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Property Claims Adjuster 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Gym on site, Parking garage

    Cons

    don't believe what they, say never go over anyone's head, you will be fired they don't tell you specifics about the changes until they happen and then no training just dropped into your lap unless you are on the team testing it,

    Advice to Management

    Keep an eye on your team managers and the bs they make up, it is going to cost you another law suit and I'm sure you don't want to pay out millions again

    USAA2019-06-17
  5. Helpful (3)

    "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time

    Pros

    Benefits time off, medical and dental insurance, yearly bonus

    Cons

    As someone who has worked multiple positions with this company, it does not get better. Raises are promised at a certain pay level then drastically reduced when the time comes. Extremely stressful at most positions in claims for low pay especially compared to competing companies. A yearly bonus is given but still less than a yearly salary at competing companies. Advice is to find a job elsewhere. Don’t get stuck in the...

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    USAA2019-06-16
  6. "USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Benefits, 12 Weeks Paid Parental Leave, Culture

    Cons

    Constant change can be perceived as unstable.

    USAA2019-06-05
  7. Helpful (9)

    "USAA Is a Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 10 years

    Pros

    There are many opportunities when you work at USAA. Through hard work, you can advance from a member service representative and become executive management. Or, you can choose from many different career paths. USAA is a stable company and it affords its employees exceptional benefits.

    Cons

    The corporate culture isn't always all it's cracked up to be. Human Resources/Employee Relations is a mess. The 20-40-60 rule seems to be true after all. (If you've worked at the company for 20+ years, are older than 40 and make more than $60K, you're a target.)

    Advice to Management

    Read the comments on the Employee Job Satisfaction surveys and talk directly with Pulse representatives. Care about UCount. Pay attention to what your executive group is doing -- directors, AVPs, VPs and SVPs -- it's not always right. People who work for them know. Talk to them. And, re-examine your "Open Door Policy," because the company really doesn't have one. Either enforce the policy or get rid of it.

    USAA2019-05-31
  8. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at USAA

    Pros

    Great benefits , great people , great members

    Cons

    Poor promotion process. Is not competitive

    Advice to Management

    N/A

    USAA2019-06-04
  9. Helpful (1)

    "Great Company, Excellent Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Owner in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Great work-life balance, excellent benefits, career growth, awesome mission

    Cons

    middle management, value external hires over internal

    Advice to Management

    Train middle management better

    USAA2019-05-30
  10. Helpful (2)

    "Downward Spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    N/A - There are no real benefits here unless you want to live in San Antonio.

    Cons

    USAA paints a pretty picture but is no different from any competitors. USAA historical under pays and tries to sell the "bonus" as making a position competitive. The reality is the bonus continues to go down each year with no real improvement to base pay. The culture at USAA is largely favorite based. The people who are clueless or generally not skilled will still get ahead if they play up to a manager. The overall...

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    Advice to Management

    Upper level management will drive the company into the ground in the name of profits.

    USAA2019-07-07
Found 2645 reviews