USAA Employee Reviews about "military"

Updated 14 Sep 2020

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3.6
66%
Recommend to a Friend
79%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
125 Ratings
Pros
Cons
  • "USAA has many former military ppl(in 132 reviews)

  • "Call center environment can be challenging for some, but I’m sure most people work from home now(in 103 reviews)

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Reviews about "military"

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  1. "Good place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Great managers, colleagues/team leads, trainers, and an overall positive culture *depending on your position. The company is very mission driven. Multiple cafeterias and company events.

    Cons

    The company is very numbers driven. Sometimes I felt like another number due to the stress that came with the job position. I constantly spoke with insureds who yell and cuss at me all day. Constantly heard others crying in the bathroom due to the stress. Prior/current military insureds speak down on you due to their position in the military. No room to move up due to the large amount of customer service representatives and limited positions in other departments. The company seems to be tenureship driven, meaning they only promote you if you've been in the same position for over 10 years. If you are on the phones answering calls, you are treated like the bottom of the barrel when it comes to company priorities. Also finding out that some colleagues were being paid more than me with little to no experience while I was not able to negotiate pay during the hiring process was also a turn-off.

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  2. Helpful (1)

    "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Great benefits. Tuition reimbursement and on-site amenities.

    Cons

    MSR's are constantly on the phones. It can be overwhelming. For being a military oriented company, they didn't offer military leave. But they might offer it now.


  3. Helpful (1)

    "Lies and false promises"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer and Integrator Senior in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at USAA full-time for less than a year

    Pros

    Benefits are stellar. 401k is unrivaled.

    Cons

    Authoritarian Culture, if you aren't comfortable with military style leadership, stay away. Lies about tech stack (Node was supposed to be coming soon and never did). Completely aimless product managers, they have no idea what they really want. Dependency on ancient tech, and the gate keepers of that tech will fight modernization tooth and nail. Worse, management will back them up. Conflict with managers? Don't worry, HR will be there to lie to you about how you're the only person ever to report anything like that about them.

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  4. COVID-19
    Helpful (5)

    "Overall, great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer I in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for less than a year

    Pros

    1. Yearly bonus that is 10% of salary; not guaranteed but Board votes to award it yearly quite regularly. 2. If you work at HQ on Fredericksburg Rd., there are cafeterias, etc. Bit pricey though but food quality is generally good. 3. High job security, eg, no layoffs due to covid-19.

    Cons

    1. USAA has many former military ppl. They bring that culture in w/ them. One big issue and they acknowledge it is ppl seem reticent to deliver bad news to or dissent much w/ their superiors. This leads to blunders and lost opportuities at times. 2. Promotions/raises based less on competence and more on seniority, like the military, though by and large the mgt. is competent. 3. They are top-heavy with a low mgr-to-worker ratio. This can create a lot of politics in some cases and the bureacracy and sandbox issues can be outsized.

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  5. Helpful (1)

    "NA"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at USAA full-time for more than 8 years

    Pros

    Salary and the Benefits they offer

    Cons

    Management and the Dictatorship/Military-like rule

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  6. Helpful (5)

    "Stody, Traditional, and 100% Dependent Upon Brand Marketing"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Process Management Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 8 years

    Pros

    Their corporate mission is noble.

    Cons

    Very traditional and silo'd structure. Heavy command-and-control culture. The people who do best wear dress clothes to work and have clipper-cut hair. Bonus is decent, but it's not guaranteed. Annual raises are between 1-3% usually. Pressure to show-up early and stay late. Financial products offered to members is shrinking rapidly due to their ineffectiveness in competing with other financial services companies. They used to have a financial advisory, but that's been sold. They used to have an investment company, but that's been sold. They used to offer a "car buying" service to members, but that has been discontinued. They used to offer "Trust services" for members, but that, too, has been offloaded. Basically, they offer life insurance, property & casualty insurance, and a bank now. Their products are good, but their prices are usually cost-prohibitive for most of the people they serve. USAA's hiring and employment practices discriminate in favor of women (60%). They purposefully recruit certain so-called "under-represented" segments demographically, form a pool of candidates from that cadre, and then select from that pool--excluding men. The executive and middle management layers of their Human Resources organization is comprised of 82.7% women and/or minorities. Yet, they incessantly plead, broadcast, advertise, and consistently brainwash employees on the unproven merits of "diversity and inclusion." Their Communications organization is also 75% women and/or minority. Their Marketing, Legal, Finance, and Strategy groups are 68%+ women and/or minority. Culture within the org is heavy-duty bureaucracy. There are layers upon layers upon layers within disparate organizational silos--most of which do not know what, or have visibility of, is going-on in other similar functions. There is a centralized "Change Management" organization as well that apparently employs the ADKAR model, yet also adheres to and promotes the ACMP methodology--these two models are not the same, and are often competing/conflicting. There is a MASSIVE "Compliance" effort underway now for 2+ years as well. This is consuming hundreds of millions of dollars and is ALL expense for the organization. There is little, if any, true process mindset at USAA as well. They used to have a pseudo-centralized "CI Office" which adopted the long-defunct six sigma method. This flamed-out quickly (as was expected and warned against). Now they have begun employing an image of a picture of a reproduced version of a chicken-wire/duct-tape facsimile of Business Process Management. This, too, will flame-out and die an ignominious death as soon as the new CEO sees its faultiness. To summarize, USAA is a bloated, fat-laden, military-culture, insurance-industrial-complex organization that better start moving in the right direction--and very soon. The 13+ million members who are keeping it afloat have more information on pricing and product offerings than ever before, are educating themselves thereabout, and are (or will) jumping ship faster than they can be replaced.

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  7. Helpful (3)

    "Great benefits, but out of touch with membership"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Systems Analyst in San Antonio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    8% matching on 401k, with an additional "retirement plus" percentage based on your age (4%-8% additional matching). Tuition assistance. Paid maternity/paternity leave. Annual bonus. Stuart Parker no longer the CEO.

    Cons

    Typically the salaries are below other companies in the area, which is why we receive a bonus each year...it brings us back up to industry average. Not very willing to negotiate salary. Very much out of touch with its military membership. IT systems are outdated and executive leadership doesn't see the need to upgrade to modern systems. Lots of Kool-aid to go around.

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  8. Helpful (2)

    "Be careful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Wealth Management 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 8 years

    Pros

    Good Pay , Good Coworkers

    Cons

    Incompetent leadership, if you are not former Military you will not get ahead,

  9. "Good choice if you think about retirement"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Systems Consultant in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA for more than 10 years

    Pros

    Private company with very good benefits.

    Cons

    Strong military culture, less innovation. You need obey and follow your manager or team lead.

  10. Helpful (14)

    "Good Benefits, Horrible Work Environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - New Member Solutions Senior Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    Great Benefits only positive thing I can think of other than when applying for new jobs employers see you worked at USAA more than 5 years and are more eager to job offer you because USAA used to be known for only hiring quality employees.

    Cons

    Horrible direct managers in call center areas of USAA. Can have 1 good manager, and then a terrible manager that will only care about numbers and metrics. Pushy sales tactics are taught to employees in this department in order to meet metrics. If you have a higher moral standard and respect for Military and want to really help them when offering insurance policies they can afford management will ask why you did not write the policy that was 600.00 more than what they already have? Why did you not get them to say yes to the bank account (even though banking was not a good solution for that particular individual) I always had good numbers but it was more because I was ethical and do not lie to potential members. In the almost 6 years of working here I witnessed colleagues use bait and switch tactics, writing policies the customer was unaware were issued, and bank accounts opened and offered as free bank accounts just open accounts and policies to meet metrics for the department. Not much room for advancement in this department, had colleagues with masters degrees that had been in the same position on the phone for 10 years. To advance to a higher position in this department it’s more who you know because not many spots open up. Before becoming a work at home employee would see colleagues in weekly coaching in tears. Managers will tear you down and make you feel worthless in the call center side of USAA. If you can handle the stress of thinking you are going to lose your job everyday and an incredibly mismanaged department be my guest and work here. I have been a member of USAA for 14 years I can say after seeing from the inside of what goes on and company practices I am not as proud to say I am a Member of USAA. Do not ever file an employee relations complaint against a manger even if it is warranted, the no retaliation policy does not exist.

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