Uber Employee Reviews about "riders"

Updated 1 Aug 2020

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3.7
66%
Recommend to a Friend
82%
Approve of CEO
Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
54 Ratings
Pros
Cons
  • "Riders are NEVER outside and ready to go(in 403 reviews)

  • "Not going to get wealthy; long hours for decent daily pay; wear and tear on vehicle(in 366 reviews)

More Pros and Cons

Reviews about "riders"

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  1. "Overall I'm happy working for UberEATS"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Delivery Rider in Labrador
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber part-time for more than a year

    Pros

    Flexible. No middle management to answer to. Good rate if you work fast and efficiently. Communicate well through emails to drivers and riders. Increasing business coming online. Local Greenlight Hub.

    Cons

    Awful support. Unable to deliver during bad weather. App sometimes has issues.

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  2. "Stay away your getting conned"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Gold Coast
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Uber part-time for more than 10 years

    Pros

    None or maybe you get to choose your hours (that your getting ripped off)

    Cons

    Shady company, does not care about drivers only about riders if that. Some people don't get it but sometimes you work for $ 9 to $ 10 an hour after you deduct expences fuel taxes and knees fees.

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  3. Helpful (1)

    "Vicious rating by riders"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Driver in Toowoomba
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Uber for less than a year

    Pros

    Time spent on work is up to yourself. Has the ability to put extra time for extra money. 60% of riders don't use the ratings which is good as all they want is a ride from A to B.

    Cons

    There are 10% of riders that you will never please. some are rating 1 for very minor or insignificant things. Drivers are blamed for App issues.

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  4. "bad at time of holidays"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Delivery Driver in South Yarra
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Uber for less than a year

    Pros

    It is good if you do it between 6 to 9 but difficult to get the deliveries at that time as well sometimes it is flexible as students working part time can earn some money

    Cons

    very low minimum wage not good working environment bad working environment no contact support so many riders

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  5. "waste of time"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Freelancer - Current Uber Casual Driver in City of Parramatta
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Uber

    Pros

    You can fell you are doing something useful or at least you can fell you are earning few cents . I make you sure that you can earn up to one dollar an hour!

    Cons

    More drivers are joining Uber than riders , I drive around the busiest suburbs but sometimes it takes 2-3 hours to get a single request and then you dirve 10 min to pick him up for only 5 min drive , then you get $6.7 fare and then after costs you get $ 3-4 of it . Uber does't let you know where you are going before you pick up your rider . And so many more cons that only you should start driving for uber to realise it . For sure you can not earn the cost of living for even one person .

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  6. Helpful (10)

    "Poor review system: tired, drunk, upset riders rate you and get you fired!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - UberX Driver in Melbourne
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Uber for less than a year

    Pros

    I honestly liked working for UberX - flexible hours - opportunity to work outside of regular job - meet cool people

    Cons

    Whilst driving with UberX I was told to attend a driver improvement course, I was told after the course that a customer gave me a 1 star and said this could have been because of the time of day that you picked the customer up (5am), customers at the time in the morning can be drunk or upset from working all night and are looking for somebody to take it out on. As a driver you are expected to have a rating above 4.3 and below 4.6 is the danger zone of risk of your account being deactivated. My account was deactivated for quote from uber email "Uber deems contacting riders outside of any legitimate reason associated with incidental use of the Uber Platform to be unprofessional and inappropriate. This represents a serious safety issue and Uber has worked hard to implemented anonymisation for telephone numbers to prevent this kind of activity from taking place." (Which is only new in the last month) Customers tend to ask for your contact details and also you get the opportunity to meet some really cool people that you want to keep in touch with. On top of that customers lied about me and uber said "Upon a recent review of your partner account, the team discovered multiple pieces of concerning feedback. We want users to have both a safe and comfortable ride, and riders have told us that when a driver makes comments about their appearance, asks overly personal questions, requests a riders contact number, or makes unwanted physical contact it leads to an uncomfortable and undesirable experi