Unlock Reviews

Thank you for your feedback. Based on the information you've provided here and your very limited tenure with us, I'm very familiar with your circumstances. We look to hire sharp, innovative and highly capable individuals at our organization; those who embrace a culture of feedback and professional growth. Our values are at the heart of our conversations, decisions and results, to include "Trust is Everything" and "Details Really Matter". So, while new hires join our organization, we do provide them with support, guidance, feedback and course correction to ensure they are on track and doing things in accordance with our established practices and processes. We do this in a collaborative and concise manner so new hires can quickly get their feet under them and get quick wins. If during your very short time with us, you were experiencing any of the above-mentioned behaviors by leadership, I was not made aware despite you having a direct line to me to share your concerns. That same direct line that was used to offer information to People Ops on a completely unrelated matter. We are very much in a time of rapid growth, implementing new systems and great change in our efforts to best service our homeowners, and with that does come growing pains and quick pivots. We do not "punish" nor "discipline" our employees, as suggested. We employ a philosophy of mistake management that helps people to quickly course correct and achieve and sustain the highest levels of performance through coaching and ongoing performance management. Again, all in support of our culture of feedback. Additionally, People OPS is very well-versed in all facets of employment law. If there was a specific matter that was of concern, that was not brought forward. Please feel free to contact me directly at heather.bailey@unlock.com. Thank you again for your feedback.