Urban Outfitters Customer Service Representative Reviews

Updated 22 Jun 2020

To filter reviews, or .
1.6
3%
Recommend to a Friend
1%
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
8 Ratings
  1. "Good until you find a better job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time for less than a year

    Pros

    Very laid back environment as long as you get your job done

    Cons

    Management plays favorites. They don’t try to keep tenor agents in order to have knowledgeable people assisting the customers. Hours are terrible when you first start. They want you to be off of the phone within 4 minutes or less.

    Continue reading
  2. "Good"

    5.0
    Former Employee - Customer Service Representative 

    I worked at Urban Outfitters part-time

    Pros

    Good job good pay yes

    Cons

    There were no cons in the job

  3. "An Okay Place to Work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend

    I worked at Urban Outfitters full-time for more than a year

    Pros

    I had lovely coworkers. I am still friends with some of them today. Management did try to show appreciation but sometimes it did not feel genuine or thought out.

    Cons

    They didnt care about the health of the employees. I can remember one particular time where I got sick at work and it was shrugged off.

  4. Helpful (1)

    "MAKE SURE YOU ACTUALLY GET PAID"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time for less than a year

    Pros

    discount, scenery, food, and some of the people that I worked with were really great.

    Cons

    I started in June didn't get paid anything until mid July. I complained multiple times to management and nothing was done. They just kind of threw there hands up and said it's out of there hands there a huge company and couldn't even cut me a check for my time with them. Super upsetting, I worked an event this year for them and received a 0$ paycheck again they said it cannot be fixed for weeks during the holiday season. A complete disconnect from human empathy and lack of professionalism. There is also promise of advancement with little opportunity.

    Continue reading
  5. Helpful (2)

    "Never hated a job more."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time for less than a year

    Pros

    Honestly none for me. I guess if I had to pick something it would be the dress code allowing pajamas. At 42 I could never bring myself to wear nightclothes in public, let alone work.

    Cons

    Schedules changes are mandatory and happen several times per 9 hour shift. You are responsible for checking break schedule several times every couple hours and adhering to changes as they come. Lunch is often rescheduled adding 30 minutes mandatory overtime for your day. Points are accrued if break schedule isn't followed within a 3 minute discrepancy. Points accrue X2 for discrepancies occuring Sat. Sun. holidays and your first 30 days. Points accrue for bathroom breaks longer than 3 minutes at 3 points each, 6 points on weekends and holidays. Points are accrued for absences due to any reason/ was told during orientation "you get 20 points to start for first month .we deduct points at 10 per day if you or your children are laid up in hospital or if you're hungover and don't feel like coming . 20 points per day deducted for absences occuring on weekend and holidays. Once employee has 20 points deducted - immediate termination. After 30 days you get 80 more points for the entire year. It's extremely easy to lose 10-15 points working a weekend for a 4 minute bathroom break and having a few break adherence deductions for not realizing your schedule has changed for sixth or seventh time in 3 hours. Training is 7 short days with power points and without any hands on learning. On 8th day you are completely on your own and managers will belittle you for rightfully escalating calls to them (it's their job to handle these escalations) Coaching and feedback was non-existent as my immediate manager had completely different schedule. On top of that you deal with the most self absorbed, over privileged cheapskate scam artists as customers. 30% of callers fit that description, another 40% of your calls will be for the most random, unfortunate experiences like customer receiving 6000.00 wedding gown delivered in a plastic bag and covered in dog hair with holes throughout seams, customer receiving someone's used work clothes with name tag still attached from distribution instead of expensive sweatshirts or tennis shoes, cust. receiving items with security sensors attached, clearance sale stickers with price half of what was paid. These people's issues were crazy. I hated everything about this place.

    Continue reading
  6. "Great place to work long term"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Urban Outfitters full-time for more than a year

    Pros

    Benefits Flexibility Work environment Management was great Training was great

    Cons

    When I worked here I loved it. No problems at all

  7. "Customer Service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dedham, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Urban Outfitters part-time for less than a year

    Pros

    Good atmosphere, very kind coworkers, amazing discounts.

    Cons

    Rough hours, too few a week, too many a day.

  8. Helpful (6)

    "HORRIBLE EXPERIENCE"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time for more than a year

    Pros

    There is nothing positive about this company.

    Cons

    Those in management were obviously hired off the streets with no former education or experience. The most harebrained operation I have ever had the displeasure of working at. I would not wish even my worst enemy to work for this company, even if for a short period of time.

    Continue reading
  9. Helpful (2)

    "Increased responsibilities, no increased pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Trenton, SC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Urban Outfitters for less than a year

    Pros

    The supervisors were lovely. For the most part, coworkers were as well. There is a discount for merchandise.

    Cons

    Volume of calls rapidly increased as new computer systems implemented: only those of us who had training in the systems could take the calls. This led from a call every minute or two (even less later at night), to nonstop calls from the moment you got there to the moment you left. The demands of reps to get off the phone as quickly as possible while still providing perfect service felt unreasonable, and no real training was offered on accomplishing it. There are of course the natural stresses of dealing with people on the phone who blame you for everything that goes wrong, and the stress of the job is overwhelming at times.

  10. Helpful (4)

    "Call center"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters for more than a year

    Pros

    Paid time off Rank based schedule Gets lunch for employees a few times a year

    Cons

    No incentives for doing good Rude supervisors and management Training not long enough for all information needed to learn Unprofessional environment like a high school working with clowns Crappy raises once a year

    Continue reading
Found 19 reviews