Vanguard Brokerage Investment Professional Reviews | Glassdoor.com.au

Vanguard Brokerage Investment Professional Reviews

Updated 11 Nov 2019

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2.7
34%
Recommend to a Friend
59%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
8 Ratings
  1. Helpful (5)

    "Be Cautious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional 
    Doesn't Recommend
    Negative Outlook

    I have been working at Vanguard full-time for less than a year

    Pros

    You get paid to take your licensing exams

    Cons

    There is little to no preparation and you will be the punching bag for angry clients all day every day. They promote growth but anyone there will tell you it isn't as feasible as management makes it sound. The pay is absolutely horrible.

    Vanguard2019-11-12
  2. "Good iob, good hours, decent people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Malvern, PA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Vanguard full-time for less than a year

    Pros

    Good pay, most people are nice and willing to help you

    Cons

    Not many cons in Vanguard

    Vanguard2019-10-17
  3. Helpful (16)

    "Dont do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    - Fun coworkers - Bosses care and try to make the work better

    Cons

    - This is a call center. You will be chained to your desk for 7.5 hours a day. When it is busy you will only have 30 minutes for lunch instead of the full hour you are promised. There is zero room for advancement or growth in the company. They have to hire people with degrees so they scope for recent college graduates and dont give them the full information. - Almost everyone you meet is trying to quit and look... for a new job (70% turnover ratio) - Pay is very poor compared to the same role at competitors. If you want to work at a call center in finance do it at UBS / Edward Jones / etc. They will pay you better.

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    Advice to Management

    Management is the only reason I gave this 2 stars instead of 1. Your bosses are great people and they understand how bad the work is and how much your life sucks so they try and make it better with team events. Management cannot change that its a call center, that's just how the business is run

    Vanguard2019-09-26
  4. Helpful (30)

    "This job burns you out and makes you hate people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vanguard full-time for more than 3 years

    Pros

    Benefits and upward mobility if you know the right people or are very personable.

    Cons

    Very, very toxic work environment (cut-throat).

    Advice to Management

    Hire experienced managers who are life-long dedicated business professionals.

    Vanguard2019-05-15
  5. Helpful (1)

    "Good Foot In The Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional 

    I have been working at Vanguard full-time

    Pros

    Great reputable company and culture

    Cons

    Be ready to take a lot of calls

    Vanguard2019-07-01
  6. Helpful (22)

    "Stay Away for Your Own Good!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    Benefits, partnership bonus, PTO, nothing else

    Cons

    Literally everything else. Poor management, toxic work environment, back to back calls all day with people screaming at you. You are not treated like a person in this position, more like a robot. This position makes you hate people and want to sit in silence at the end of the day. Only brown nosers have the ability to move up

    Vanguard2019-07-09
  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Malvern, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vanguard full-time for less than a year

    Pros

    no take home work, young work environment

    Cons

    the job description does not match what the job entails

    Advice to Management

    none

    Vanguard2019-06-11
  8. Helpful (21)

    "Personal Investor - Brokerage Investment Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    I’m going to give you an honest review of this company as someone who worked in this role for almost 2 years. In that time I received multiple internal awards, managed and trained incoming brokerage professionals, and worked on a variety of projects. - The amount of PTO is generous and given to you upfront and can be used at your own pace as long as you get it scheduled early enough. - Bonus is also fairly... generous, just make sure you get hired at the right time or you’ll have to wait over a year to get your first one. It’s paid out in the middle of summer and is based on the prior years time spent with company. Usually a mass exodus (employees quitting) occurs after bonuses are paid out. - After getting some seniority in the role you’ll be able to move to an early schedule. - If you are a minority or female you will be given preferential treatment as Vanguard is trying to create a #inclusive environment. It won’t be stated out loud but it is a clear objective when it comes to promotions. - Job security is incredible and this company will be around for the long run. Vanguard has done an incredible job of changing the investment world for the small investor. - The onboarding team does a great job preparing you for the brokerage exams. Do not take studying lightly and you will pass no problem. - Food will usually be provided during tax season and end of year time.

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    Cons

    - This role is customer service in a call center. - Management in this role can be very hit or miss. Some are passionate while others are looking for there next promotion so they can get out of the least desired department in the company. You do not get to pick your team, you will be assigned. - Expect your raise to be 3%, even with showing good numbers and metrics. - Internal promotions can be incredibly... competitive. Expect about 20-30 people to be applying for the same job and the internal interview process for a promotion to take up to 3 months, with as many as 3 rounds of interviews. - Customers/clients will abuse you on the phones. Both verbally and emotionally. You will need a thick skin to endure this role, so be ready. - Some awards that are handed out come with a small spot bonus. Ranging between $25-$250. However, the way management awards you the bonus is kind of irritating. They will give you 3 envelopes and you get to pick which one you want without knowing the contents. Best of luck in drawing the bigger of the 3 amounts. - Expect roughly half your class to quit before the 1 year mark. It gets hard watching the people around you leave. - When you start you will be on the late shift. Be prepared to tell clients the majority of the company is closed and you will only be able to help with basic tasks as a majority of the company has gone home and that particular department they are asking for is closed. - If you want a promotion be ready to put on a happy face and drink as much coolade as you can. - I was hired in March and my raise for the end of the year was less then 0.5%. Reasoning was raises are decided in October and I was not there long enough to compare my metrics to others. - A lot of managers are burned out and do not like taking elevated calls. Usually they will defer to other managers, claim they do not have time, or are rarely present at their desk (as was my case) and can be found wondering the floor socializing with other managers or distracting other teams. - Be prepared to take phone calls non stop all day. It can be very hard to take time away from the phones when you want to explore other departments for promotions. - If you are not a social butterfly, be ready to be left behind. This company loves to promote those who can network, not so much those who are good at their job. If you do your job well but keep your head down and stay at your desk, do not expect a promotion. - People love to sit in the break room and complain about the clients and work. If you want to do that everyday or be around that everyday that is your own choice.

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    Advice to Management

    - Make spot bonuses consistent with others and don’t make picking out the bonus a game for management to watch. - 3% raise is insulting and hardly covers inflation. - Improve the software and give more abilities to your brokers. - More covered parking would be amazing. - Accelerate the interview process for internal promotions. - You HAVE to be more competitive with salary or you will continue to higher low level... workers and retaining good talent will be impossible. Other companies constantly reach out with better salaries.

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    Vanguard2019-05-08
  9. Helpful (16)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for less than a year

    Pros

    PTO is about the only pro and trust me you will need the extra 5 days they offer you to buy.

    Cons

    The job is not what they tell you it is. You will not get many phone calls about finance instead you will get frustrated customers who were told they needed one thing to open an account when in reality they needed something else. You will spend a lot of time helping people who do not know how to use the computer create a retirement account. You are constantly being recorded and listened to and you will not... receive positive feedback. The company only gives you feedback when you mess something up. .. The company is ran like a school. You have an hour for lunch and two 15minute breaks. You must sign off your computer to use your break. The volume of phone calls is huge. They tell you it gets lighter after tax season but it does not. The second you get off of the line with a client is the second you get a new client on the phone. Overall, stay clear.

    Show More
    Vanguard2019-04-05
  10. "Really good benefits, have to make it past the first year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional 

    I worked at Vanguard full-time for more than a year

    Pros

    good 401(k) with 4% match, really competitive amount of PTO, health/dental insurance available

    Cons

    If you're just coming out of college, probably will have to work in the call center (customer service) first. It is not fun. But once you get through the first year, you can move to a better role. Only 3 locations in the U.S.

    Vanguard2019-02-21
Found 28 reviews