Vanguard Brokerage Investment Professional Reviews | Glassdoor.com.au

Vanguard Brokerage Investment Professional Reviews

Updated 8 Jul 2019

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Found 25 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
31%
Recommend to a Friend
75%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
8 Ratings
  1. Helpful (27)

    "This job burns you out and makes you hate people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vanguard full-time for more than 3 years

    Pros

    Benefits and upward mobility if you know the right people or are very personable.

    Cons

    Very, very toxic work environment (cut-throat).

    Advice to Management

    Hire experienced managers who are life-long dedicated business professionals.

    Vanguard2019-05-15
  2. Helpful (1)

    "Good Foot In The Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional 

    I have been working at Vanguard full-time

    Pros

    Great reputable company and culture

    Cons

    Be ready to take a lot of calls

    Vanguard2019-07-01
  3. Helpful (16)

    "Stay Away for Your Own Good!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    Benefits, partnership bonus, PTO, nothing else

    Cons

    Literally everything else. Poor management, toxic work environment, back to back calls all day with people screaming at you. You are not treated like a person in this position, more like a robot. This position makes you hate people and want to sit in silence at the end of the day. Only brown nosers have the ability to move up

    Vanguard2019-07-09
  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Malvern, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vanguard full-time for less than a year

    Pros

    no take home work, young work environment

    Cons

    the job description does not match what the job entails

    Advice to Management

    none

    Vanguard2019-06-11
  5. Helpful (20)

    "Personal Investor - Brokerage Investment Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    I’m going to give you an honest review of this company as someone who worked in this role for almost 2 years. In that time I received multiple internal awards, managed and trained incoming brokerage professionals, and worked on a variety of projects. - The amount of PTO is generous and given to you upfront and can be used at your own pace as long as you get it scheduled early enough. - Bonus is also fairly generous,...

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    Cons

    - This role is customer service in a call center. - Management in this role can be very hit or miss. Some are passionate while others are looking for there next promotion so they can get out of the least desired department in the company. You do not get to pick your team, you will be assigned. - Expect your raise to be 3%, even with showing good numbers and metrics. - Internal promotions can be incredibly competitive....

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    Advice to Management

    - Make spot bonuses consistent with others and don’t make picking out the bonus a game for management to watch. - 3% raise is insulting and hardly covers inflation. - Improve the software and give more abilities to your brokers. - More covered parking would be amazing. - Accelerate the interview process for internal promotions. - You HAVE to be more competitive with salary or you will continue to higher low level workers...

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    Vanguard2019-05-08
  6. Helpful (16)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for less than a year

    Pros

    PTO is about the only pro and trust me you will need the extra 5 days they offer you to buy.

    Cons

    The job is not what they tell you it is. You will not get many phone calls about finance instead you will get frustrated customers who were told they needed one thing to open an account when in reality they needed something else. You will spend a lot of time helping people who do not know how to use the computer create a retirement account. You are constantly being recorded and listened to and you will not receive...

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    Vanguard2019-04-05
  7. "Really good benefits, have to make it past the first year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional 

    I worked at Vanguard full-time for more than a year

    Pros

    good 401(k) with 4% match, really competitive amount of PTO, health/dental insurance available

    Cons

    If you're just coming out of college, probably will have to work in the call center (customer service) first. It is not fun. But once you get through the first year, you can move to a better role. Only 3 locations in the U.S.

    Vanguard2019-02-21

    Vanguard Response

    March 29, 2019Vanguard Human Resources

    Thank you for taking the time to provide us with your feedback. Vanguard values crew and prioritizes offering valuable and meaningful benefits so they can live their best. We are glad this has been your experience!

  8. Helpful (21)

    "Would be zero star if possible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    Literally none. They do not reward hard work and loyalty. I am disgusted about everything having to do with this job.

    Cons

    You take their horrible phone role so that you can hopefully work your way up. After months trying to get a position off of the phone, every internal app denies you because you only have phone experience. It is actually a trap they just work until you quit.

    Advice to Management

    Management is a lost cause. They force feed you how great it is to work at Vanguard when everyone in their department hates it.

    Vanguard2018-12-20
  9. Helpful (22)

    "Proceed with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Vanguard for more than a year

    Pros

    You get your series 7 and 63 Build investment acumen which can be applied to your own life Great benefits and retirement

    Cons

    You take 40+ calls everyday without MAYBE 30 secs in between each one, its feels like you are working in a factory doing the same thing all day There are really zero skills you build besides CRM and personal finance knowledge It is very difficult to get off the phone, internal positions in any other departments want someone with more transferable skills than you can build here Very low pay according to the industry...

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    Advice to Management

    Advice to anyone considering this job right out of college: use this job as your backup plan. If you really can't find anything else, have Vanguard pay for your licenses and move to a better and higher paying firm

    Vanguard2018-10-31
  10. Helpful (1)

    "Overall good company, but job is just a call center role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brokerage Investment Professional in Charlotte, NC
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard for less than a year

    Pros

    Work life balance is good

    Cons

    Pay is very low for industry

    Advice to Management

    Pay higher base salary and offer more opportunities for growth

    Vanguard2018-09-25
Found 25 reviews