Vanguard Reviews

Updated 11 Jul 2020

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3.2
50%
Recommend to a Friend
71%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
353 Ratings
  1. "Good company"

    4.0
    Current Employee - Software Engineer 

    I have been working at Vanguard full-time

    Pros

    good benefits with salary and healthcare

    Cons

    long hours and minimal growth

  2. Helpful (3)

    "Disaster"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - High Net Worth Financial Representative in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    - Go home on time (minus tax season) - Work 40 or less hours - Before you read the cons below, know that there are people in this job that are truly service oriented, love talking to people, can do sales, and are looking to become either investment sales reps or advisers. These people are happy here. This role suits them so well. If you are literally any one else...especially someone that is not a salesperson, more analytical, you will suffer greatly here.

    Cons

    - Mundane, repetitive, mind-numbing work - Your job is basically a glorified secretary - The majority of your day is listening to people complain, solving clerical issues such as incorrectly filled out paperwork or website issues, placing trades, and overall dealing with old people who are usually very frustrated and slow - You are micromanaged, every second of your day is tracked and planned, even your bathroom time comes out of your break time. - The phones are always ringing. Call fatigue is real. You will burn out at some point and either quit or find a new job in the company if you’re so lucky (hundreds apply for nearly every opening). Management has decided that it’s more important for us to always be taking calls rather than get breaks between calls, so you’ll take calls from other departments if you’re area isn’t busy. And marketing will send out material constantly so people will call during slow months. - You’re doing sales in an operational environment. Your job is to basically take whatever call you get, whether it be someone changing their address or wanting to move money, and sell them on some kind of Vanguard product. Your job performance is measured based on how many sales conversations you have and how many people you get to our adviser services...however, no one calling in wants to talk about that, they just want to get their one service item taken care of and then leave most of the time...so good luck. It’s demoralizing and exhausting and frustrating. - This year alone nearly half the workforce in retail quit, a lot of them leaving the industry altogether. - Also, there is a high chance that your leader will have never done your job before. So get ready to feel the rage of having someone that’s never been in your shoes telling you it’s not so bad or to cheer up. Or they just won’t know how to help. Leaders in this segment of Vanguard don’t really have any room to add value. You can pretty much do this job on your own. - Pay is not great. After taxes, there is a high chance that your rent will take at least a third of your monthly pay if not more due to how expensive the area is.

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  3. "Client Focus"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Specialist in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at Vanguard full-time for more than 3 years

    Pros

    Great culture, nice co-workers, great business model. The company truly cares about its client and everything we do has the clients in mind.

    Cons

    Pay is low in the industry, and it’s hard to move up.

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  4. "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banker in Charlotte, NC

    I worked at Vanguard full-time for less than a year

    Pros

    Great preparation for series 7

    Cons

    The pay is not competitive

  5. "GREAT BUSINESS MODEL"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Manager in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than 10 years

    Pros

    Great business model that keeps clients in focus

    Cons

    complexity leads to taking too long for change

  6. Helpful (2)

    "Financial Advisor Services in AZ is lacking in leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Internal Wholesaler in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for more than 8 years

    Pros

    Good starter organization, good products.

    Cons

    Turnover last year was extreme - more so than a traditional sales environment. No support from immediate management - primarily from lack of experience in direct sales and a me-me attitude. They are also focused on managing up instead of working with their people. Lack of experience in direct sales from immediate management in AZ. Shortly after I left, the only manager with real direct sales experience also departed - for a competitor. You can also expect to compete with your manager for any career progression. People don't leave the career, they leave their managers. One of the 3 teams team had turnover of 100 percent, another nearly. Details are almost irrelevant when you see that kind of bleeding.

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  7. "Great Place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Relations Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Excellent place to launch a career in Financial Services.

    Cons

    Call center environment can be draining

  8. "Excellent Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Leadership Development in Malvern, PA
    Recommends
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Humane, personal, & collaborative people Excellent work-life balance Support & encouragement for employees via outreach programs, resource groups, up-skilling programs, & career-advancement opportunities

    Cons

    Highly political & relationship-based (management has a long memory) atmosphere Slow to make decisions at times Management preferences skewed toward younger employees (mid-twenties) who are often part of established accelerated programs, high-potential & "talent" lists, and or have advocacy from very senior leaders (who are either never asked or willing to share what makes someone "high potential" or talented)

  9. "Loved it but needs better training"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Relationship Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time for less than a year

    Pros

    Great culture, everyone is super nice and tries to help when they can

    Cons

    Need better, more thorough training

  10. Helpful (4)

    "High job security but low opportunity"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - High Net Worth Financial Representative 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time for more than 3 years

    Pros

    The company has never done layoffs. The health benefits are good but they're changing them by 2022 so that may change. The 401k matches 4 percent and you're given 10 percent of your salary but your salary is lower than industry standard by a good bit. Good educational assistance programs but with strings attached. Great place to just get your licenses.

    Cons

    There aren't a lot of opportunities for advancement. Old school corporate culture with little ability to affect change. The company does not support the local community or provide very much to charity. You're paid much lower than your peers at other companies. You're held to an inflexible schedule in which you're working in a back to back call center, with different buttons that you have to hit to do things, like take a break or go to lunch: so you're policed if you over over your lunch or break by a few minutes.

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