Vanguard "call center" Reviews | Glassdoor.com.au

Vanguard Employee Reviews about "call center"

Updated 21 Aug 2019

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Found 2267 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
50%
Recommend to a Friend
72%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
236 Ratings
Pros
Cons
  • "The role itself is a glorified call-center(in 188 reviews)

  • "That is all that you will be doing in the entry level role(in 69 reviews)

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Reviews about "call center"

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  1. Helpful (21)

    "Glorified Call center. Not what was advertised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vanguard full-time for less than a year

    Pros

    Colleagues and managers are generally excellent and supportive Good work life balance Work doesn't follow you out of the office It can be rewarding to help clients in unique situations Series 7 training was excellent

    Cons

    The job is a call center job. Not what was advertised in the job posting. Clients can be mean and you do not feel empowered to go out of your way to help Pay is subpar

    Advice to Management

    Be transparent about the job. Don't be deceptive towards your incoming talent. The turnover rate in this role speaks to the lack of transparency during recruiting.

    Vanguard2019-06-14
  2. Helpful (22)

    "Its a Call Center If they tell you it's anything eles its a trap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Relationship Associate in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    Job stability, Great for a call center

    Cons

    Where do I start: A recruiter will straight up lie to you about the position to get you in the door. I was told this was a hybrid project role. I assure you it is not. This is a call center role if anyone describes it as anything else they are lying. Pretty much almost all position you can hope to be promoted too is phone roles similar to what you will be doing in this role....

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    Advice to Management

    Don't lie about the positions, Burnout is real!!! You can't expect anyone to take 40-50 calls a day and not quit within a year or so. Do something to break up the monotony that is this job.

    Vanguard2019-05-28
  3. Helpful (23)

    "It is like eating at your favorite restaurant, only to walk into the kitchen and realize it’s an absolute dumpster fire."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professionals 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vanguard full-time for more than 3 years

    Pros

    In some ways I am glad I started my career here. This company set the bar extremely low for what to expect from company culture, management/leadership and compensation, that it makes almost any other company seem like heaven. I don’t have a lot of positives to convey about my time at Vanguard. I did enjoy the people, everyone has a sense of unity because our job and the resources to do our job were horrible. Paid training...

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    Cons

    Here are just a few. There are multiple other topics I could touch on in this section, but just continue to scroll up or down and you will come across them. HR lying – On the job positing I applied to, the role was described with buzz words like, Investment Management, Portfolio Management, Project Management etc. and that could not have been further from the truth. There was nothing mentioned about this being a straight...

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    Advice to Management

    I know management doesn’t read these, they don’t even consider their own internal Gallup surveys and employee suggestions for improvement. My advice would be to potential employees, and in particular college students looking for a first job; really do you due diligence at what the culture, role and opportunities this company has to offer. The Vanguard name is very recognizable, at the very least it is an

    Vanguard2019-06-13
  4. "Great People, Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Relationship Specialist in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time for less than a year

    Pros

    The people you work with are awesome. The culture at Vanguard supports inclusion and teamwork. Everyone wants you to succeed and will help you get to your goals. There are many opportunities to grow and learn about different aspects of the business

    Cons

    Working in a call center setting can get a bit monotonous and sometimes clients can be difficult to deal with

    Vanguard2019-05-21
  5. Helpful (24)

    "Great mission, great products, frustrating to work for *THIS IS A CALL CENTER!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Relationship Associate 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    Working for Vanguard: Vanguard's mission and products are incredible and have really changed the financial industry in every aspect. Working for a disruptor like Vanguard instills a sense of pride that you are fighting for good in an industry plagued by scandal. The Role: The client relationship role depending on where you wind up is a great way to work on people skills. not just chit-chatting but actual people...

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    Cons

    To prevent emotions from getting in the way here is a list. Telling the whole story would just be too much. These are my findings from within 2 different departments of Vanguards retail group. The other segments of the company from what i gather are run completely differently so only apply that to this retail. -Low pay, they'll remind you of total compensation (benefits for families etc. which are great but if you're...

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    Advice to Management

    Hire people leaders to management roles, not ladder climbers. In 2 years I've come across 2 or 3 leaders that I have legitimate respect for.

    Vanguard2019-03-27
  6. Helpful (18)

    "Great Learning Experience but Draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Relationship Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    - Great work/life balance. I never took work home with me. 9:00am-5:30 M-F with optional OT opportunities. - I made a lot of friends that were in the same situation as me (recent grads, new to Charlotte) - Solid training for Series 7 & Series 63. - Great opportunity to learn the ins and outs of personal finance. - Vanguard’s mission is very respectable. While the service is limited, it truly is the cheapest...

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    Cons

    I write this after 6 months of moving on to another company. I worked at Vanguard for almost 2 years. I’ll agree with a lot of the other reviews that the job description did not match the actual role. This job is a call center. That is all that you will be doing in the entry level role. Management is supportive and for the most part they understand the pains of this role. But...

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    Advice to Management

    Be more transperant in the hiring process. Provide more opportunities in Charlotte for crew members that are interested in finance but do not want to be an advisor.

    Vanguard2019-04-08
  7. Helpful (20)

    "Personal Investor - Brokerage Investment Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Investment Professional in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vanguard full-time for more than a year

    Pros

    I’m going to give you an honest review of this company as someone who worked in this role for almost 2 years. In that time I received multiple internal awards, managed and trained incoming brokerage professionals, and worked on a variety of projects. - The amount of PTO is generous and given to you upfront and can be used at your own pace as long as you get it scheduled early enough. - Bonus is also fairly generous,...

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    Cons

    - This role is customer service in a call center. - Management in this role can be very hit or miss. Some are passionate while others are looking for there next promotion so they can get out of the least desired department in the company. You do not get to pick your team, you will be assigned. - Expect your raise to be 3%, even with showing good numbers and metrics. - Internal...

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    Advice to Management

    - Make spot bonuses consistent with others and don’t make picking out the bonus a game for management to watch. - 3% raise is insulting and hardly covers inflation. - Improve the software and give more abilities to your brokers. - More covered parking would be amazing. - Accelerate the interview process for internal promotions. - You HAVE to be more competitive with salary or you will continue to higher low level workers...

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    Vanguard2019-05-08
  8. Helpful (2)

    "It’s a call center"

    StarStarStarStarStar
    Current Employee - Select Services in Charlotte, NC

    I have been working at Vanguard full-time for more than a year

    Pros

    Learn about personal finance, so that’s useful

    Cons

    It’s a call center

    Vanguard2019-04-17
  9. "Investment Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investment Professional 

    I have been working at Vanguard full-time

    Pros

    Benefits, great culture, good health care

    Cons

    Call center environment, low pay

    Vanguard2019-03-26
  10. "good job"

    StarStarStarStarStar
    Current Employee - Personal Investor 

    I have been working at Vanguard full-time

    Pros

    good work life balance at vanguard

    Cons

    call center environment. average pay.

    Vanguard2019-02-26
Found 2267 reviews