Vanquis Bank Reviews | Glassdoor.com.au

Vanquis Bank Reviews

Updated 6 Nov 2019

To filter reviews, or .

3.2
58%
Recommend to a Friend
0%
Approve of CEO
Vanquis Bank CEO Neil Chandler
Neil Chandler
2 Ratings
Pros
  • "some of the little things like free fruit, free lunch once a month are in place and are nice touches(in 13 reviews)

  • "Wellbeing focus with free fruit daily, free tea, coffee etc, free lunch once a month and Sports and Social events(in 11 reviews)

Cons
  • "Miserable work place, rubbish progression, lousy team leaders(in 10 reviews)

  • "The diversity of the data is huge at Vanquis but it's the quality that we need to work on(in 8 reviews)

More Pros and Cons
  1. "do not waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loans Collections Solutions in Chatham, England
    Doesn't Recommend

    I worked at Vanquis Bank full-time for more than a year

    Pros

    Parking, if you are on an early shift.

    Cons

    If you are friend of Team Leaders you get promotion opportunities, responsibilities and easy tasks if not all your efforts will not be recognised.

    Continue reading
    Vanquis Bank2019-11-06
  2. "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Vanquis Bank full-time for more than 3 years

    Pros

    Good colleagues and working conditions

    Cons

    Poor people development and career progression, lacking vision

    Continue reading
    Vanquis Bank2019-10-27
  3. "Great starting point, no progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Team Leader in Chatham, England
    Negative Outlook
    No Opinion of CEO

    I have been working at Vanquis Bank full-time for more than 8 years

    Pros

    Good salary for the contact centre staff. Perks such as free fruit

    Cons

    Senior management seem to have no clue Favouritism - if you aren’t cherry picked for a role you aren’t going anywhere

    Continue reading
    Vanquis Bank2019-10-26
  4. "Good career progression, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Security Specialist in Chatham, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Vanquis Bank full-time for more than 8 years

    Pros

    Free fruit Colleagues Benefits Opportunity for career development Flexible working

    Cons

    Poor management Pressuring environment Stressful Salary low-mid scale

    Vanquis Bank2019-09-16
  5. "Not a friendly place, lack of culture and orientation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Continuity Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Vanquis Bank full-time for less than a year

    Pros

    Good salary, work life balance

    Cons

    Siloed departments, unfriendly coworkers, not appealing benefits, lack of managerial support

    Vanquis Bank2019-10-03
  6. Helpful (1)

    "poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor 

    I have been working at Vanquis Bank full-time for more than 3 years

    Pros

    pay is decent for call centre and monthly bonus

    Cons

    constant call ques, thick customers and thick bossy managers, always adding to the job no progression its all favouritism. Its basically Bradford college in this place

    Vanquis Bank2019-08-19
  7. "Once a great place work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Process Analyst in Chatham, England

    I have been working at Vanquis Bank full-time for more than 8 years

    Pros

    Great people, on occasion good opportunities to progress within

    Cons

    Money could be better for people that progress internally

    Vanquis Bank2019-08-06
  8. Helpful (1)

    "Smart People and Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Director in London, England
    Recommends
    Positive Outlook

    I have been working at Vanquis Bank full-time for less than a year

    Pros

    A smart motivated team committed to doing its best for its customers. Strong focus on digital for customer acquisition and customer management. For a marketer, the ability to work across a broad range of channels and opportunities.

    Cons

    The company has grown very fast from a handful of employees to over 1,800 in the past 15 years, so there are some growing pains!

    Vanquis Bank2019-07-29
  9. Helpful (3)

    "Lost it's way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collections Manager in Chatham, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vanquis Bank full-time for more than 10 years

    Pros

    Good location with good transport links. The people are great - built some great friendships

    Cons

    New Management has changed the dynamic of the company. Restructures have forced a lot of good people out of the company. Lack of benchmarking on salaries - always being told that benchmarking happens but no transparency on the results eg who were reviewed, what was the outcomes. Lots of companies locally paying more but Vanquis salaries do not correlate. Lack of transparency on internal promotions - staff get promoted without roles being advertised, or interviews. No communication on promotion ie why it happened and why that person got promoted. Lower grade roles (agent level) become monotonous, low paid and lost its 'fun element'. All about taking as many calls as possible with limited respite. Significant lack of incentives for loyalty and longevity. Annual bonuses have been cut in recent years. 2018 bonus was halved due to conditions that were not communicated not being met Share schemes have failed to pay out once and have since been cancelled.

    Continue reading
    Vanquis Bank2019-08-07
  10. Helpful (2)

    "Undervalued, underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Vanquis Bank full-time for more than 5 years

    Pros

    A lot of talented individuals trying to make the company the best that it can be.

    Cons

    Unskilled and narrow minded leadership stifle innovation from lower banded colleagues. Lack of benchmarking to improve salaries for hardworking colleagues causes high attrition with a mentality of hiding their head in the sand in the hope it will go away. This is whilst everyone continues to leave as from a technicality of their terrible role structure people are doing jobs 5k to 10k less than what they should.

    Continue reading
    Vanquis Bank2019-08-03
Found 116 reviews