Victoria's Secret Reviews | Glassdoor.com.au

Victoria's Secret Reviews

Updated Sep 18, 2019

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Found 6184 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
65%
Approve of CEO
Victoria's Secret CEO Les Wexner (no image)
Les Wexner
1,112 Ratings
Pros
Cons
  • "Zero work-life balance during holidays or sales(in 335 reviews)

  • "Long hours, some customers don't trust your training(in 279 reviews)

More Pros and Cons
  1. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Victoria's Secret full-time

    Pros

    Amazing product and friendly management.

    Cons

    Sometimes staff don't receive proper brand training provided by head office.

    Victoria's Secret2018-02-06
  2. "not a good workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Victoria's Secret full-time for less than a year

    Pros

    good team to work with good training learning heaps about the brand good pay if i got paid

    Cons

    bad management didn't get paid for a month overtime no work life balance not organised

    Victoria's Secret2019-07-15
  3. "Mean girl environment, Not worth the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Chadstone
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Victoria's Secret full-time for more than a year

    Pros

    Team at the start of the store opening average discount, i mean your still spending over 100 for a bra anyway

    Cons

    management expect you to be in customers face's, whatsapp group going off 24/7 rude mean girl environment

    Advice to Management

    find another job and take a look at yourselves in the mirror

    Victoria's Secret2019-05-23
  4. "Worst company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Gold Coast
    Doesn't Recommend
    Negative Outlook

    I worked at Victoria's Secret full-time for less than a year

    Pros

    Good competitions run for staff

    Cons

    No communication , higher management useless , treat staff terribly .

    Advice to Management

    Treat your employees better as without them you have no business.

    Victoria's Secret2019-05-14
  5. "VS doesn't know what customers want."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Victoria's Secret part-time

    Pros

    - International company and recognised brand. - average employee discount

    Cons

    - ridiculous military-like rules - a cliquey, cold environment with fellow employees - pressure to harass customers even when it makes both you and them uncomfortable - complete detachment from the Australian market and consumer - training consisted of sitting in a room watching an American training video three times before being thrown out onto the floor with ruthless colleagues and no idea what I was doing.

    Advice to Management

    Cater your training videos to the regions they are being used in! Aggressive, over the top American sales tactics will not work in a country such as Australia with such British introverted influence. It is uncomfortable to be pushed and pushed to nag a customer who is just trying to buy herself some underwear until she feels so uncomfortable she has to leave the store! A very tense work environment indeed.

    Victoria's Secret2019-03-27
  6. "Not ideal place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Chadstone
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Victoria's Secret part-time for less than a year

    Pros

    30% discount off full priced items

    Cons

    Terrible culture Management cutting shifts if individual targets aren’t met Fit card program is made to be competitive and results in employees becoming nasty to one another and sabotaging each other’s chances at making sales No job security Products are so overpriced that the staff discount just gets rid of the price inflation (online prices are much cheaper than in store) Management ‘forget’ about or... ignore every employee benefit (or just make it difficult) - asking for your allocated breaks, to get a drink or go to the toilet feels like you’re asking too much; days that employees have requested to have off work (months in advance) have not been granted and management have forced these employees to work because they were put on the roster, when that should not have been the case. Management was always so disorganised and would always forget about some people (typically the non-favourites) that have shifts on the roster and either cut their shift or completely get rid of it, after the employee has already come in Management confronted employees that weren’t wearing makeup and told them off, possibly sending them home if they’re not looking up to scratch. High expectations when the company does not give back to its employees No social events held to benefit the culture in the workplace Being put ‘on the door’ to greet customers but then getting let go (made redundant) because employee was not making enough sales. Overall not an enjoyable place to work

    Show More

    Advice to Management

    Motivate employees by just giving them the basic needs! Get the roster right, make sure employees that have requested days off are met and not put on the roster Social events would help the bad culture Eliminate the toxic work environment that has been shaped by the competitiveness of the ‘Fit Card’ program

    Victoria's Secret2019-03-04
  7. "working experience"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Part Time Sales Assistant in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Victoria's Secret part-time for more than a year

    Pros

    the girls! discounts! the products! the ambience

    Cons

    management - when you work so hard, they never value you! they take you for granted when you have made budget for the year /month/day they are just so greedy they just want more and more but no rewards! and they are very slow in rewarding people, the payroll is slack

    Advice to Management

    take care of your staffs especially your assets!

    Victoria's Secret2018-09-05
  8. "Not worth the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Victoria's Secret full-time

    Pros

    The experience you gain and what you learn Staff discount

    Cons

    No real direction No acknowledgement Don’t get paid your commissions owed

    Advice to Management

    Acknowledge your staffs hard work

    Victoria's Secret2018-06-27
  9. "Too focused on numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Victoria's Secret part-time for less than a year

    Pros

    Best sales team ever excluding managers

    Cons

    Crazy manager and area manager cared so much about hitting unrealistic kpis in non sale quiet seasons. My manager was fake and a liar. always pressured me to make money by pressuring customers. Never cares about staff. Three hour shifts were pointless. My shifts were cancelled hours before. During my time here so many quit consequtively

    Advice to Management

    Care more about your staff and hire genuine managers. Not much happened after I lodged a complaint

    Victoria's Secret2018-05-08
  10. "Part time sales associate"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Victoria's Secret part-time for more than a year

    Pros

    - Good pay - Generous discount across many different brands run by Valiram - Some great co workers to work with - Always get new stock in

    Cons

    - Management is very unorganised - little to no training for new employees - asked to do a lot of work and aren't recognised for it - managers are lazy, dodgy and can be very rude - there are set individual targets for every employee each shift and if they aren't met you get questioned. This leads to girls stealing sales and feeling pressured working. - Management is just slow and doesnt show much respect to... employees - Overstaffing and a very high staff turnover - If you're a casual you can get little to no hours a week - if there is new staff, old staff are expected to train the new staff as training is never done properly by managers

    Show More

    Advice to Management

    - Care more about your employees instead of ignoring them - Be more organised - Actually train employees

    Victoria's Secret2018-04-10
Found 6184 reviews