Waitrose Customer Assistant Reviews

Updated 20 Jan 2021

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4.1
80%
Recommend to a Friend
81%
Approve of CEO
Waitrose Managing Director Rob Collins
Rob Collins
47 Ratings
  1. "Very enjoyable"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Sales Assistant 
    Recommends

    I have been working at Waitrose part-time for less than a year

    Pros

    Staff work well together and are mostly friendly Clientele are mostly very friendly and warm Overtime welcome and paid

    Cons

    Some customers have overly high expectations but management deals with these people well

  2. "Great place to work"

    5.0
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Assistant in Tonbridge, England
    Recommends

    I worked at Waitrose part-time for less than a year

    Pros

    Nice customers, Nice colleagues, Nice times

    Cons

    None. It's a super market.


  3. "Job Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Hereford, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Waitrose part-time for more than a year

    Pros

    everyone is really friendly and is a good place to work

    Cons

    nothing really - just depends if your managers are nice / understanding people or not

    Continue reading
  4. "Good"

    4.0
    Former Employee - Customer Assistant 

    I worked at Waitrose part-time

    Pros

    Good benefits and nice staff

    Cons

    Boring, dull, continuous. Not much career progression

  5. "Job"

    5.0
    Former Employee - Customer Assistant 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    Friendly staff make the job enjoyable

    Cons

    Always on your feet makes the job strenuous

  6. "Decent Employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    Good support from management and co-workers

    Cons

    Low pay and long hours

  7. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Caldicot, Wales
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time

    Pros

    Benefits customer service outstanding and customer satisfaction

    Cons

    Travel and not in my location no more

  8. "Power hungry managers"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time for more than 3 years

    Pros

    - good pay - decent discount - varied shifts

    Cons

    - power hungry managers - one rule for some other rule for others

    Continue reading
  9. "Well paid job"

    4.0
    Former Employee - Customer Service Assistant in Winchester, England

    I worked at Waitrose part-time

    Pros

    Its very good rate of pay

    Cons

    Its tough work and very boring

  10. "Good Place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistant in Leeds, England
    Recommends
    Positive Outlook

    I have been working at Waitrose part-time for more than 3 years

    Pros

    Nice management Good benefits and pay

    Cons

    Not much career progression Too much expectation for paid role

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