Waitrose Customer Service Assistant Reviews

Updated 22 Jan 2021

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4.1
84%
Recommend to a Friend
90%
Approve of CEO
Waitrose Managing Director Rob Collins
Rob Collins
30 Ratings
  1. "Loved working here!"

    5.0
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Assistant 

    I worked at Waitrose part-time for more than a year

    Pros

    Friendly environment where all of my colleagues were like minded people, team leaders were supportive and never pushy

    Cons

    Higher management were never nice people

  2. "Great place to work"

    5.0
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Assistant in Tonbridge, England
    Recommends

    I worked at Waitrose part-time for less than a year

    Pros

    Nice customers, Nice colleagues, Nice times

    Cons

    None. It's a super market.


  3. "Job Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Hereford, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Waitrose part-time for more than a year

    Pros

    everyone is really friendly and is a good place to work

    Cons

    nothing really - just depends if your managers are nice / understanding people or not

    Continue reading
  4. "Decent Employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    Good support from management and co-workers

    Cons

    Low pay and long hours

  5. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Caldicot, Wales
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time

    Pros

    Benefits customer service outstanding and customer satisfaction

    Cons

    Travel and not in my location no more

  6. "Power hungry managers"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time for more than 3 years

    Pros

    - good pay - decent discount - varied shifts

    Cons

    - power hungry managers - one rule for some other rule for others

    Continue reading
  7. "Well paid job"

    4.0
    Former Employee - Customer Service Assistant in Winchester, England

    I worked at Waitrose part-time

    Pros

    Its very good rate of pay

    Cons

    Its tough work and very boring

  8. "Good work around 6th Form"

    4.0
    Former Employee - Customer Service Assistant in Crewkerne, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waitrose part-time for more than a year

    Pros

    Easy, skilled work and good pay

    Cons

    Management take the little power they have and are too controlling

  9. "Decent pay but issues with management"

    3.0
    Former Employee - Customer Service Assistant 

    I worked at Waitrose part-time

    Pros

    Pay is representative of work and enjoyable if on the right side of your managers

    Cons

    Managers force you into overtime and expect you to complete training outside of working hours

  10. "poor managment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Luton, East of England, England
    Doesn't Recommend
    No Opinion of CEO

    I have been working at Waitrose part-time for more than 3 years

    Pros

    friendly partners, benefits, pay, pension

    Cons

    rude managmeent, lack of respect

    Continue reading
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