Waitrose Customer Service Associate Reviews

Updated 14 Nov 2020

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4.0
94%
Recommend to a Friend
89%
Approve of CEO
Waitrose Managing Director Rob Collins
Rob Collins
7 Ratings
  1. "Good company for young people"

    4.0
    Former Employee - Customer Services Associate 

    I worked at Waitrose full-time for more than a year

    Pros

    always a lot of work, people very kind

    Cons

    lower management could be more involved

  2. "Lovely company to work for - seasonal role"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Associate 

    I worked at Waitrose for less than a year

    Pros

    Friendly colleagues and a nice environment

    Cons

    None, it was very enjoyable


  3. "Waitrose"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Waitrose part-time

    Pros

    good experience, teaches you a lot of skills

    Cons

    For people who like to work in fast pace environment

  4. "l"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate 

    I have been working at Waitrose part-time

    Pros

    Diverse tasks and great benefits

    Cons

    In advance holiday booking difficulties

  5. "Customers are generally nice, managers don't really care that much about you."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Nottingham, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Waitrose part-time for more than a year

    Pros

    Customers can be very nice Pleasant place to work

    Cons

    Managers do not really care about you as an individual I got put on the bakery at 6am on a Sunday morning, being a 20 year old girl, having an early night on a Saturday night every week is not a good life. I asked for it to be changed, as I felt others were more suitable. They said no, so I ended up having to leave. Had trouble with them putting more on to work when I had it booked off. They told me I couldn't have it off even though it had been approved 2 months before. I had to work it.

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  6. "Great place to work"

    5.0
    Former Employee - Customer Service Associate 

    I worked at Waitrose part-time

    Pros

    Great benefits, great pay, yearly bonus

    Cons

    None that I can think of

  7. "Flexible"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time

    Pros

    Flexible work hours Kind colleagues

    Cons

    Often understaffed Occasionally rude customers

  8. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time for more than a year

    Pros

    Good staff benefits, good incentives

    Cons

    Dealing with difficult customers and feedback

  9. "its good"

    4.0
    Current Employee - Customer Service Associate in Mill Hill, England

    I have been working at Waitrose part-time

    Pros

    not bad to work for

    Cons

    it is quite physically demanding

  10. "Decent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier, Customer Service, Sales Associate 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    Great pay + benefits. Also, most colleagues were friendly and pleasant to work with.

    Cons

    Some staff weren't as accomodating, but that can happen with any job!

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