Waitrose Customer Service Representative Reviews

Updated 13 Jan 2021

To filter reviews, or .
4.1
74%
Recommend to a Friend
78%
Approve of CEO
Waitrose Managing Director Rob Collins
Rob Collins
6 Ratings
  1. "Great place to work"

    5.0
    Former Employee - Customer Service Representative in Cheltenham, England

    I worked at Waitrose part-time for less than a year

    Pros

    Great place to work. Really friendly people.

    Cons

    Can’t think of any negatives

  2. "Salary"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wood Green, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time for more than 3 years

    Pros

    None for now None for now None for now None for now None for now None for now

    Cons

    No life More hard work Lest pay Early morning Lest staff


  3. "A good company to work for."

    4.0
    Current Employee - Customer Service Representative/Delivery Driver in Henley, South East England, England

    I have been working at Waitrose part-time

    Pros

    Flexible working, good teams, good pay and chances to progress.

    Cons

    Unsociable hours, many variables and a and ever changing workforce.

  4. Helpful (1)

    "Very clicky to work for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    No real pros you were made to feel alienated as your not a "proper partner " until you've been there 3 months so you don't get invited to any partner parties or benefits

    Cons

    You get treated as lower class and kept out of anything that is going on with the partners

  5. "Favouritism and poor management"

    3.0
    Former Employee - Customer Service Representative in London, England

    I worked at Waitrose part-time

    Pros

    Decent wage, working with friendly people

    Cons

    Management in my store was really bad and there was a lot of favourtism amongst the managers and some staff members

  6. "Good, honest company"

    4.0
    Current Employee - International Account Manager in Bracknell, England

    I have been working at Waitrose full-time for more than 8 years

    Pros

    You are a Partner and feel the democracy

    Cons

    The business is going downhill

  7. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Burgess Hill, England

    I have been working at Waitrose part-time for more than 3 years

    Pros

    Good company to work for, one family, treated well.

    Cons

    Very little to say wrong about Waitrose & Partners

  8. "A good part time job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Winchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    Very Good Benefits, friendly people

    Cons

    Can be very tedious and repetitive, however i want there long enough to move on to another role

  9. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bury St Edmunds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waitrose part-time for more than 3 years

    Pros

    People , Location , Opportunities, Discount Manager and culture

    Cons

    None come to mind

  10. "A great first job for students, with lots of benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Waitrose part-time

    Pros

    Large discount at Waitrose, John Lewis and various restaurants

    Cons

    Can be stressful when understaffed, especially on service counters

Viewing 1 - 10 of 22 English Reviews