Waitrose Customer Service Reviews

Updated 19 Jan 2021

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4.1
90%
Recommend to a Friend
90%
Approve of CEO
Waitrose Managing Director Rob Collins
Rob Collins
69 Ratings
  1. "Great place to work"

    5.0
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Assistant in Tonbridge, England
    Recommends

    I worked at Waitrose part-time for less than a year

    Pros

    Nice customers, Nice colleagues, Nice times

    Cons

    None. It's a super market.

  2. "good place"

    5.0
    Former Employee - Customer Service in London, England

    I worked at Waitrose part-time for less than a year

    Pros

    it was very good to work

    Cons

    nt many cons maybe hours


  3. "Great place to work"

    5.0
    Former Employee - Customer Service Representative in Cheltenham, England

    I worked at Waitrose part-time for less than a year

    Pros

    Great place to work. Really friendly people.

    Cons

    Can’t think of any negatives

  4. "Job Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Hereford, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Waitrose part-time for more than a year

    Pros

    everyone is really friendly and is a good place to work

    Cons

    nothing really - just depends if your managers are nice / understanding people or not

    Continue reading
  5. "Decent Employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    Good support from management and co-workers

    Cons

    Low pay and long hours

  6. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Caldicot, Wales
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time

    Pros

    Benefits customer service outstanding and customer satisfaction

    Cons

    Travel and not in my location no more

  7. "It's not the best"

    2.0
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service 

    I worked at Waitrose part-time

    Pros

    Good pay and benefits ocverall

    Cons

    Long hours and always call for shifts

  8. "Overall decent place to work"

    4.0
    Former Employee - Customer Service 

    I worked at Waitrose part-time for more than a year

    Pros

    Colleagues were generally quite pleasant.

    Cons

    Some managers were better than others.

  9. "Ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose part-time for less than a year

    Pros

    It was okay the people were nice

    Cons

    Not the best managers quite rude

  10. "Power hungry managers"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waitrose full-time for more than 3 years

    Pros

    - good pay - decent discount - varied shifts

    Cons

    - power hungry managers - one rule for some other rule for others

    Continue reading
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