Watermark Reviews

4.0

71% would recommend to a friend

(127 total reviews)

Erin Shy

96% approve of CEO

69% positive business outlook

Watermark has an employee rating of 4.0 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Watermark employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

127 reviews
1.0
13 Mar 2019

Liars & scam artists - going downhill

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you are inexperienced, you can get hired if the hiring managers like you. Most of them are in their early twenties and want people even less talented than themselves so they don’t feel threatened. Also, you can be as lazy or incompetent as you want and no one will care which is a plus for the untalented but if you are a professional it will be intolerable.

Cons

These are truly unscrupulous people. They are buying out all these other companies and laying off hundreds of people. Something shady seems to be going on with this. They lie to their customers and their employees about their new product they are building , and are planning on selling it as if it is something that it is not. Sales team is worried because they have stopped supporting their older successful products (their only source of money) to pour all their energy into the new product which is unusable because the design is so terrible. I haven’t seen it myself but everyone is complaining about it and those who speak up get fired. The UI is an embarrassment. Those on the “design team” who haven’t quit out of frustration are the absolute bottom of the barrel and they seem to hire only people who have no experience for some reason. Some aren’t even designers, including the head of design who is neither a designer nor does he have even one minute of experience, talent or know-how re: building a digital product, as is one of the main product managers in NY. No one is at the wheel. Backstabbing, lying and laziness are rampant. I’m quitting as soon as I find another job, but the problem is that I know they will try to ruin my reputation after I leave because they’ve done it to others before me. STAY AWAY AT ALL COSTS. It’s just not worth it if you have integrity or a serious career Those whose opinions are not the status quo

1.0
13 July 2020
Recommend
CEO approval
Business outlook

Pros

The prior PE firm that owned us were fantastic. They understood Higher Education and actually listened to us employees. They invested in this company and actually helped us grow. TCV is horrendous. Do not work here we keep laying people off, cut salaries, and worse we are very low on cash. The culture here is terrible and the surveys will show that. Stay away.

Cons

The consultants that TCV brought into the company are clueless, arrogant, and clearly don't have to implement what they recommend. They have decimated our sales teams and leadership teams. The moral on the product team and especially the sales teams are at an all time low. When they bought us we were a fast growing and profitable company. Now that they own us, all of us a sudden we don't know what we are doing and somehow they do. Not one of these consultants have ever worked in Higher Ed or the assessment space yet they somehow think they know how to run things. The product suite is a total mess due to their lack of investment and constant cost cutting. You definitely don't want to work here. I feel bad for our customers who will suffer due to the lack of knowledge and support. Many of the staff on my team and other teams are actively looking so turnover will increase.

avatar
Watermark Response
5y
While it’s hard to hear a not-so-positive experience, please be assured that your review has been heard. As we grow as an organization and make changes, we are always evaluating where we can improve and what we can do to support a work culture that promotes open communication, professional growth, and progress. Your feedback is appreciated.
1.0
9 Feb 2020

A company in decline

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mercifully free of the worst of tech culture, no pretensions to be anything other than a workplace, some genuinely sweet and competent people, unforced fun, hires bootcamp grads

Cons

Where to even start: completely inconsistent feedback and performance reviews, huge growing pains in merging 6+ companies into one (including many people having no idea what some branches do), some truly baffling decisions made in the name of cost cutting, lost at sea when it comes to which products to develop/sell/get rid of, a series of senior engineers/architects leaving and only getting replacing slowly, an infrastruture stack that is frightfully outdated and insecure, a bunch of dead weight employees, low morale to the point that employees are visibly not caring about the job, a smart but often personally inappropriate CTO, a business plan of being sold out in the next few years (which obviously decreases morale even lower), no real culture of mentoring or professional development, just a lot of mess and no real path towards anything better.

Viewing 1 - 3 of 127 Reviews

Glassdoor has 129 Watermark reviews submitted anonymously by Watermark employees. Read employee reviews and ratings on Glassdoor to decide if Watermark is right for you.