Westpac New Zealand Reviews | Glassdoor.com.au

Westpac New Zealand Reviews

Updated 17 March 2019
58 reviews

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4.4
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Westpac New Zealand CEO David McLean
David McLean
8 Ratings

Employee Reviews

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Pros
  • "good work environment, career advancement options and work culture" (in 4 reviews)

  • "Lots of room to move around the company" (in 4 reviews)

Cons
  • "High pressure and treated like a number" (in 2 reviews)

  • "Potential ceiling on personal growth if not located in head office, depending on personal ambition levels" (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Ok- but a shrinking, sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Banking
    Former Employee - Business Banking
    Doesn't Recommend
    Negative Outlook

    I worked at Westpac New Zealand full-time (More than 5 years)

    Pros

    Westpac Group is large, solid and genuinely has a community focus. It does some great work with sponsorship which make you feel proud to work for them. It continued lending through the 08-10 downturn while other banks shut their doors and for that is to be commended. The intranet is v. good compared to other peers. Risk adverse nature means it won't be going under any time soon. Takutai Square is a modern impressive building!

    Cons

    Training is limited. Under CEO George Frazis the organisation went forward, had money to compete and invested in training and IT systems. The change of CEO to Peter Clare has universally changed the culture for the worse. A culture of fear, cutting and paranoia have set in. Standard mix of talent and dead wood like any large organisation. In Retail banking the sales targets are largely unachievable in smaller towns leaving staff demoralised with no chance at a bonus. A salesperson in Otaki or Greymouth should not have the same targets as one in Albany. In Business banking the risk aversion of credit means we used to find it hard to compete with BNZ/ ASB. Extremely Auckland-centric and difficult to achieve things if you are out in the provinces. Like most banks it is shrinking its branch footprint/ staff due to people doing things online- this is understandable but the communication and shiftiness in how it is done is not. There is no future in being a teller/ CSR here and the bank bosses will admit this- there are plans to replace you with 'smart ATM's and Ipads. HR is a shambles. Staff KPI's regularly come out 1/3rd of the way into the financial year and are then changed 1/2 way through- meaning you don't know what you are working towards. Its core systems are straining as are old and patched onto an old DOS system that no-one wants to bite the bullet and fix due to cost.

    Advice to Management

    Get rid of Peter Clare. You have under-utilised talent outside of AKL. Your


  2. "Insights Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Westpac New Zealand full-time

    Pros

    Very good corporate culture and high calibre of talent

    Cons

    Can't think of anything for cons

  3. "Fire all HR Personnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Auckland, Auckland (New Zealand)
    Former Employee - Senior Analyst in Auckland, Auckland (New Zealand)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Westpac New Zealand full-time (More than 10 years)

    Pros

    1. Good stepping stone for those with little/no work experience.
    2. Pays higher than minimum wage.

    Cons

    1. Rampant favouritism.
    2. Always fail to retain experienced and capable staff.

    Advice to Management

    Seems that HR shows indifference to sudden resignation and high staff turnover. Incompetent staff tend to remain whilst more capable ones left. Staff turnover is especially acute in some departments. However the HR dept is not doing any investigations to uncover the reasons. Probably that is the reason why disgruntled staff will have to resort to sending anonymous letters to complain their managers.


  4. Helpful (1)

    "Worse than Game of Thrones"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Westpac New Zealand full-time

    Pros

    Pay. Usually pay above market. But it's not worth it. Your soul has a higher value than that.

    Cons

    Competence is not a requirement for progression. In fact, it doesn't matter if you're as thick as two short planks, so long as you are an effective enough sycophant your career will come on in leaps and bounds

    Advice to Management

    Rather than promoting people based on what you think of them, if they have rubbish employee engagement scores and multiple personal grievances against them, chances are they aren't leadership material


  5. "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Westpac New Zealand full-time

    Pros

    Flexible
    Many opportunities for career advancement

    Cons

    Lots of restructures
    Difficult decision making at top


  6. "Excellent culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Westpac New Zealand full-time

    Pros

    Flexible working
    Autonomy
    Good salary

    Cons

    Glass ceiling
    Uncertainty around operating model


  7. "Multi- Channel Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi-channel Specialist in Auckland, Auckland (New Zealand)
    Current Employee - Multi-channel Specialist in Auckland, Auckland (New Zealand)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westpac New Zealand full-time (More than 3 years)

    Pros

    Great Team Environment and Management - Always Focus on staff and self empowerment

    Cons

    Lots of Pressure from the Reserve bank of New Zealand has tightened lending practices however has contributed to more thorough needs assessments with customers as a result

  8. "A day at Westpac"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Manager in Wellington, Wellington (New Zealand)
    Current Employee - Senior Systems Manager in Wellington, Wellington (New Zealand)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Westpac New Zealand part-time (More than 8 years)

    Pros

    Agile way of working is great

    Cons

    Too many silos will kill collaberation

    Advice to Management

    Communication training required for all


  9. "IT Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Westpac New Zealand full-time

    Pros

    Fare Renumeration package
    Work flexibility
    More and more

    Cons

    There is no downside or negative comments

    Advice to Management

    Thank you for being great employer


  10. Helpful (1)

    "It's a bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Westpac New Zealand full-time (More than 5 years)

    Pros

    Pays well, people I worked closely with were good, we worked well together.

    Cons

    Banks pretend to like their customers but they are really in it for the money, so it's hard not to get a bit cynical. Typical corporate behaviour, risk averse, lawyers get involved late and get in the way of good design. Restructure when everything gets settled. Managers are a revolving door, moving on before their decisions crash.

    Advice to Management

    Trust your staff more and build for your customers, not yourselves. Don't kid yourself you are doing it for your customers.