Woolworths Group Customer Service Reviews

Updated 21 Sep 2020

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3.7
69%
Recommend to a Friend
84%
Approve of CEO
Woolworths Group CEO Brad Banducci
Brad Banducci
46 Ratings
  1. "Place to work as a student"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hawthorn
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Woolworths Group part-time for more than a year

    Pros

    Good support to develop skills.

    Cons

    For me there are no cons.

    Continue reading
  2. "Customer service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Southport
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Woolworths Group full-time for more than 5 years

    Pros

    flexible with uni Good company for training and SOP

    Cons

    repetitive It is good for a job while studying


  3. "Good first job"

    4.0
    Current Employee - Customer Service Team Member 

    I have been working at Woolworths Group part-time for more than 5 years

    Pros

    Easy role Get to know regular customers Positive team can make work a good experience Opposite to learn over time

    Cons

    Frequent change in store management can make the workplace feel unstable. Get to know them they they are told they have to go to another store Difficult customers Not enough staff on at times when it is busy

  4. "Salary"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Perth, Western Australia

    I have been working at Woolworths Group part-time

    Pros

    Good team Easy work Good training

    Cons

    Repetitive work Less hours Get get busy

  5. "great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Woolworths Group part-time for less than a year

    Pros

    Great management with lots of growth opportunities

    Cons

    can't think of any at all

  6. "Decent pay tough physically"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in North Sydney
    Doesn't Recommend

    I worked at Woolworths Group part-time for more than a year

    Pros

    Decent pay for retail job

    Cons

    Long hours with little breaks

  7. "Really Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Woolworths Group part-time for more than 10 years

    Pros

    goo place to work, feels like a community

    Cons

    staff discount not amazing at all

    Continue reading
  8. COVID-19

    "Good stuff!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Sydney
    Recommends

    I have been working at Woolworths Group part-time for more than 5 years

    Pros

    Great starter job, good money, nice people.

    Cons

    Sometimes customers are difficult especially during a pandemic

  9. "Woolworths"

    4.0
    Current Contractor - Customer Service Cashier in Melbourne

    I have been working at Woolworths Group

    Pros

    Flexible and offers fair meal breaks

    Cons

    Prioritise youth to save money and have poor staff benefits compared to other retail companies.

  10. "Its good enough"

    4.0
    Current Employee - Customer Service Representative 

    I have been working at Woolworths Group part-time for more than 5 years

    Pros

    Pays well enough and generally good people

    Cons

    Managers can micro manage a lot

Found 154 reviews