Yell Reviews | Glassdoor.com.au

Yell Reviews

Updated 13 March 2019
405 reviews

Filter

Filter


3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Yell UK CEO Richard Hanscott
Richard Hanscott
248 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "The work-life balance is easy to manage and as much as you're encouraged to perform well there's also a clear focus on having fun at the same time" (in 24 reviews)

  • "quality service well managed and great people to work with" (in 23 reviews)

Cons
  • "finding time to have a healthy work life balance" (in 12 reviews)

  • "Lots to juggle, Long hours and have to be committed to succeed" (in 17 reviews)

More Pros and Cons

  1. "DS Scarborough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Very friendly professional informative learning

    Cons

    I have no cons at the moment as I have only been here for a week.

    Advice to Management

    I have no advise to give to Management at the moment


  2. "Digital Specialist in Scarborough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    - Friendly people.
    - Encouraging, positive workplace.
    - Accurate and helpful training.

    Cons

    None that I can see.

  3. "DS Scarborough"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Clear training given friendly environment and a sense of 'unity' that i haven't had in other places i have worked.
    would recommend to people from all work backgrounds

    Cons

    none that i have seen so far.


  4. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Yell full-time

    Pros

    The training was very good and you are supported throughout. Friendly people who are approachable and floor walkers.

    Cons

    Just for me personally that the hours are Flexi hours so you might be on a 9-5, 10-6, or 11/11:30 til 8 or 8:30pm finish.

    Advice to Management

    My manager Stephanie Green has been really supportive since the start, shes very knowledgeable and makes sure your happy in your job or there for support if you need it.


  5. "Confused direction - i fear for the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relationship Manager in Birmingham, England (UK)
    Current Employee - Customer Relationship Manager in Birmingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Wolf of wall street style of rewarding for hitting targets
    People are great
    Descent benefits
    Days go quickly
    Fun work environment
    If you are salesman this is the company for you

    Cons

    Sold as a Service role but has heavily incentivised sales targets
    Questionable attitude to miss-selling
    You get free rein on your comments to customers regardless of fact (could be a pro dependent on your ethics)
    lack of desire to the the right thing by its customers, as managers and their managers get paid on your selling performance often misconduct is overlooked.

    Advice to Management

    Get some customer service managers in, current managers are clearly sales managers who know how to sell and have done for years but now struggle in understanding what a good service is.


  6. "Digital Specialist – Scarborough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Digital Specialist – Scarborough in Scarborough, England (UK)
    Current Employee - Digital Specialist – Scarborough in Scarborough, England (UK)
    Recommends
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Great training, staff well looked after, good pay and excellent work environment/atmosphere.

    Cons

    No downsides as of yet


  7. "Digittal Specialist - Scarborough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Recommends
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Excellent supportive staff and very friendly. Excellent training programme

    Cons

    None so far - only been here for 1 week

  8. "Good Times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Current Employee - Digital Specialist in Scarborough, England (UK)
    Recommends
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Nice People, Relaxed atmosphere, Customer & Employee Focused

    Cons

    None that I can see yet


  9. "Digital Specialist- Scarborough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Specialist in Scarborough, England (UK)
    Current Employee - Digital Marketing Specialist in Scarborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    - Professional
    - Friendly
    - Welcoming
    - Good bonus

    Cons

    No cons that I can see


  10. "Great training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time

    Pros

    Brilliant thorough training, very friendly atmosphere in the office.

    Cons

    Non as of yet - only just started working here.