first direct Customer Service Representative Reviews
Updated 7 Dec 2020
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Job Function
- Administrative
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- Current Employees
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- Worldwide
- United Kingdom - All Cities
- - England
- - Leeds, UK Area
- - Stourton, England
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- - Glasgow, UK Area
English
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Recommend to a Friend
Approve of CEO
Joseph Gordon
9 Ratings
Pros
The people are nice, and they offer you the support you need.
Cons
breaks are timed and very limited. 2x 10 min 1x 30 min
"Crap"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I have been working at first direct full-time
Pros
Fellow customer representatives, the only thing that keep you sane
Cons
Crap manager, too regimented for a rubbish job
"Don’t bother"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI worked at first direct full-time for more than a year
Pros
Moneys decent after a year or two working there
Cons
Two faced office environment, feels like slave labour to take calls constant, if your a minute over your break or go to the toilet your will get pulled up
Continue readingPros
nice work environment availability to work remotely
Cons
no real progression opportunities available
Pros
good and thorough training friendly colleagues
Cons
shifts can feel too long
"Staff"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at first direct full-time for more than a year
Pros
Great lively company to work for
Cons
Having to work from home
Continue reading"Job"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I have been working at first direct full-time for more than a year
Pros
Good training scheme, Helpful employees )word)
Cons
Incompetent Management Hard to get holidays
"Brilliant to work for"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at first direct full-time for less than a year
Pros
flexible and fun place to work, feel really valued
Cons
can't think of any at all
Continue reading"Family feel"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookNo Opinion of CEOI have been working at first direct full-time for more than 3 years
Pros
Family feel. Great staff benefits. Good atmosphere
Cons
Unsociable hours not reflected in salary
"No red flags"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at first direct full-time for less than a year
Pros
Feeling company and management care Good hours and pay. Holidays Pension get 10% given by the company Benefits Nursey
Cons
Parking during 9 - 5
Continue reading
Join the first direct team