first direct Customer Service Representative Reviews

Updated 7 Dec 2020

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3.4
58%
Recommend to a Friend
84%
Approve of CEO
first direct Head Joseph Gordon
Joseph Gordon
9 Ratings
  1. "A nice team of people"

    4.0
    Current Employee - Customer Services Representative in Leeds, England

    I have been working at first direct full-time

    Pros

    The people are nice, and they offer you the support you need.

    Cons

    breaks are timed and very limited. 2x 10 min 1x 30 min

  2. "Crap"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England

    I have been working at first direct full-time

    Pros

    Fellow customer representatives, the only thing that keep you sane

    Cons

    Crap manager, too regimented for a rubbish job


  3. "Don’t bother"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hamilton, Scotland
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at first direct full-time for more than a year

    Pros

    Moneys decent after a year or two working there

    Cons

    Two faced office environment, feels like slave labour to take calls constant, if your a minute over your break or go to the toilet your will get pulled up

    Continue reading
  4. "decent"

    5.0
    Current Employee - Customer Service Representative in Leeds, England

    I have been working at first direct full-time for more than a year

    Pros

    nice work environment availability to work remotely

    Cons

    no real progression opportunities available

  5. "customer service"

    3.0
    Former Employee - Customer Service Representative in High Blantyre, Scotland

    I worked at first direct full-time

    Pros

    good and thorough training friendly colleagues

    Cons

    shifts can feel too long

  6. "Staff"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time for more than a year

    Pros

    Great lively company to work for

    Cons

    Having to work from home

    Continue reading
  7. "Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England

    I have been working at first direct full-time for more than a year

    Pros

    Good training scheme, Helpful employees )word)

    Cons

    Incompetent Management Hard to get holidays

  8. "Brilliant to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time for less than a year

    Pros

    flexible and fun place to work, feel really valued

    Cons

    can't think of any at all

    Continue reading
  9. "Family feel"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at first direct full-time for more than 3 years

    Pros

    Family feel. Great staff benefits. Good atmosphere

    Cons

    Unsociable hours not reflected in salary

  10. "No red flags"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time for less than a year

    Pros

    Feeling company and management care Good hours and pay. Holidays Pension get 10% given by the company Benefits Nursey

    Cons

    Parking during 9 - 5

    Continue reading
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