first direct Employee Reviews about "call centre"

Updated 17 May 2019

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3.1
61%
Recommend to a Friend
65%
Approve of CEO
first direct Head Joseph Gordon
Joseph Gordon
15 Ratings
Pros
  • "Great people and real sense of family(in 5 reviews)

  • "The office has an Informal atmosphere, good pay, pensions and benefits, in general happy customers(in 4 reviews)

Cons
More Pros and Cons

Reviews about "call centre"

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  1. "Good place to work if you’re new to banking."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at first direct full-time for less than a year

    Pros

    The culture, ethos and the people are great & as are the benefits; free gym, parking, the pension is exceptional.

    Cons

    The base salary, the systems & processes and that you will be required to do 12 months minimum in call centre before you can look to move anywhere else within the company. That goes for everyone & is all dependant on your team leaders support/approval.

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  2. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at first direct full-time for more than 8 years

    Pros

    Very people focused and family orientated. As part of the HSBC group, opportunity for progression is widely available in a variety of areas and roles across the business.

    Cons

    Hours can be a bit rough in the call centre as it is open 24/7.


  3. Helpful (1)

    "Hate the job, love the people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Leeds, England
    Recommends
    Negative Outlook

    I have been working at first direct full-time

    Pros

    The people you work with are so friendly, everyone smiles at each other going into work. There are some good benefits like sick pay, parking, a gym, free fruit days, occasional freebies (although they are getting cut down). Free machine hot drinks. There's a nice mix of time on and off the phones.

    Cons

    Expensive Costa coffee and canteen; it's meant to be subsidized but it's more like eating at a service station. I'd recommend taking your own food- there's no fridge so a cool bag is good, and there are microwaves. My particular job is frustrating, bound by red tape and no common sense causing a lot of poor customers to complain. Call centre rolls aren't as well paid but are a lot more varied, and with it being busy the days go quickly but prepare for the air conned environment and talking so much... I've never had so many sore throats, but you could say that about any call centre. The systems are slow, sometimes taking half an hour before the beginning of the shift to get everything loaded- that's not paid for!

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