I worked three years as an Administrative Assistant at a college * Answered telephones performing student registrations in phone and window registrations • Assisted multiple directors with typing, copying, shredding, creating manuals for incoming new employees and I spearheaded an online program that increased their revenue. • Multi-task, 10-key, CRM, MS Office

• Customer Support • De-escalated callers when working with past due accounts and in collections • Salesforce was used to maneuver data creating settlements and payment plans • Inbound and outbound call centers • set up appointments to follow up with collecting regular scheduled payments to prevent or to save their property • Passionate Customer Service- exceeding a customers expectations • A good listener is always ideal because customers are more receptive to a positive and friendly service representative

• Provided inbound customer inquiries to receive technical assistance by a trained technician • Research a customer record to locate active contract to receive support • Professional I can do Telephone support • A+ Work Ethic - when I BM was consolidating to India, they transferred me to the hardware division because of my commitment to come in when they needed someone to cover. They appreciated my dedication and commitment Awarded 3E! I was Voted most “energetic, enthusiastic and excited” when customersCalled in seeking support. contract