They had a woman come in who had the wrong ticket and who was vaping and they were testing my customer service skills
Anonymous
It’s not against the law it’s against London Underground policy to smoke and use electronic cigarettes. I had the same scenario was her feet was on the chair too I asked her to remove her feet from the chair as that is anti social behaviour. I was polite but assertive. She had the wrong ticket but I empathised with her I let her through but explained to her for future travel she needs to have the correct ticket and I explained how she can go about to ensure this. I passed my role play.
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