Solutions consultants lead testing to ensure implemented solutions perform as designed and lead the hands-on building of solutions using appropriate systems and software. They drive and innovate business solutions and digital transformations and consult with customers and prospects to understand their business needs and pain points. Solutions consultants qualify customer needs and identify opportunities to deliver business outcomes and develop innovative solutions in collaboration with a direct field, product, industry-focused, and digital service design teams in a pre-sales environment.
Solutions consultants develop and enhance application prototypes and directly demonstrate to clients about how solutions work and what they provide through architectural or technical workshops that train them on the solutions. They serve as subject matter experts on their relevant systems and software, and elevate issues outside of their scope to upper management and supervisors and document and present technical solutions that align with their client’s business problems.