Architect - Automation N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting Applications for the role of Senior Principal Consultant Service Now In this role you will provide technical leadership to the team & work closely with client enterprise architecture team and client Service Now Teams Responsibilities: - Extensive experience in Service Now technology - Extensive experience with Service Now platform specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance - Service Now scripting experience using Java Script HTML CSS XML and REST/SOAP Web Services. - Understanding and experience of Business Rules Script Includes UI Actions and all scripted aspects of Service Now. - Experience working with Agile teams methodologies and tools in a virtual environment. - Experience of Service Now solution Implementation (configuration and customization) experience - Proven experience in at least one design architect and implementation of FSO solutions involving Financial Data Model Dispute management Customer life cycle management Treasury Operation Payment operations Card operations Loan operation Claims processing. - Experience of working in Service Now FSO Projects and with experience on Requirements Gathering Agile/Sprint Planning Demos. - Strong background in solution architecture and technical design with a focus on enterprise architecture Financial Service Operation (FSO) - Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions. - Experience with Service Now client and server-side Java Script and the Service Now AP Is - Experience in architecting solutioning implementation and configuration of Financial Service Operation - Experience and expert understanding of key Service Now modules and concepts like CSDM CMDB Data Models etc. - Advanced analytical and problem-solving experience ability to multi-task and effectively manage priorities. - Strong understanding of ITIL and Service Management frameworks

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

UiPath Certified Professional Automation Solution Architect - UiPath AcademyUiPath Academy, UiPath - RPA Solution Architect - UiPath AcademyUiPath Academy

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Automation N

Remote Type -

Hybrid

Work Shift -

Rotating (Australia)