The purpose of this position is to provide a point of co-ordination for the daily activities of the Service Department & Branch support, thereby supporting the Service Operations Manager and providing a point of contact for the customer. This position also ensures the accurate and timely processing of all administrative works associated with the Air & Power Service Department for WA

Major activities to be performed:

• Receiving and dispatching of parts and goods in Oracle
• Maintaining Daily Spreadsheets for Revenue (JOTG) for Service Operations Manager and Supervisors
• Maintaining Leave Planner as directed by Supervisors
• Distribution of daily Whereabouts as directed
• Costing of jobs when completed to ensure revenue streams are constant for the Branch
• Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment
• Check Warranty Claim forms for accuracy and completeness before sending to Head Office
• Maintenance of stationery, computer and photocopier supplies for the Branch within budget confines
• Filing and general clerical / administration duties as needed
• Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv’s quality image to customers and suppliers
• Any other duties as deemed necessary in order to ensure a smooth operation in Services/Branch
• Coordination of Client Purchase Orders for all after-hours Service calls
• The raising of PR’s for Suppliers

Please Note:

• There will be physical unloading of inventory from delivery to warehouse storage

WHS, Environment and Quality

• Take all necessary steps to ensure OH&S requirements are adhered to.
• Report all incident / injury on time

Employees reporting to Incumbent Nil

Main contacts within Company:

• Service Operations Manager,
• Service Supervisors,
• Customer Engineers,
• Finance,
• Project Management

Main contacts outside the Company:

• Customers,
• Subcontractors
• Vendors

Education/Qualification:

• Administration qualifications

Specialist Knowledge:

• Commercial acumen

Practical Experience:

• 2 – 3 years administration experience • Proficiency in Microsoft Office applications

Personal Characteristics:

• Customer-centric
• Strong communication skills
• Interpersonal and relationship management skills
• Attention to detail
• Prioritisation capability
• Time management skills
• Team player
• Well organised