The role:
The Senior Claims Consultant will manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.

• Manage a portfolio of complex liability and legal files
• Assess liability and settlement outcomes
• Negotiate with third parties, insurers and legal representatives including recovery agents and credit hire organisations
• Manage relationships with our panel of legal suppliers
• Follow settlement methodology ensuring company procedures and relevant legislation is adhered to
• Consult with external solicitors on claims requiring defense or settlement offers
• Resolve complex settlement claims
• Application of Insurance Contracts Act, Code of Practice and other regulatory authorities
• Application of Australian legal process and procedures

What experience you’ll bring

• Previous debt collection, paralegal or insurance claims experience will be highly regarded
• Demonstrated ability to work autonomously and think proactively along with proven innovation and solution based solving skills
• A track record of strong stakeholder management and influencing skills
• Extensive background in managing complex insurance claims including legal litigation desirable
• Ability to maintain strong relationships with internal & external stakeholders
• Highly developed written and verbal communications skills
• Strong creative and strategic thinking to leverage department performance
• Strong attention to detail