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Cook Medical Inc
3.5
Customer Support Representative
Eight Mile Plains
$57K - $71K (Glassdoor Est.)
Provide support to customers, field representatives, sales managers and internal departments at Cook Australia. Process shipments for international customers.…
21d
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Cook Medical Inc

3.5

Customer Support Representative

Eight Mile Plains

$57K - $71K (Glassdoor Est.)

Overview:

Permanent, Full Time - Hybrid

Location - Eight Mile Plains

Reporting to the Team Lead Customer Support, this role is responsible for providing professional, friendly and efficient service to our Customers and Sales teams throughout Australia, ensuring that an excellent standard of service and a high level of customer satisfaction is maintained.

This role would suit someone who is reliable, able to multitask in a busy environment, has strong attention to detail, a friendly phone manner, quick to learn new systems and confident using computers. This is a permanent opportunity working full time, Monday to Friday.

Responsibilities:

Input customer orders and provide timely and accurate responses to customers
Provide support to customers, field representatives, sales managers and internal departments at Cook Australia
Ensure customer support is carried out in an efficient, professional and timely manner
Process shipments for international customers
Manage orders/requests as necessary and communicate with various stakeholders
Answer customer queries
Perform duties in compliance with local quality procedures and work instructions

Qualifications:

Previous Customer Support or data entry experience is highly regarded
Excellent telephone manner and interpersonal skills
Excellent data entry skills
Intermediate Microsoft Office proficiency (Excel, Word) essential
Demonstrated ability to meet deadlines, balancing multiple priorities
Highly organised with a focus on attention to detail and accuracy
Ability to rapidly learn multiple systems and navigate these while interacting with customers
Ability to switch between tasks if priorities change
Ability to work under pressure and on own initiative with a positive attitude to problem-solving
Ability to work effectively in a team environment
A growth and continuous improvement mindset

Please note that only applicants with full working rights in Australia are eligible to apply.

Please apply with your CV and a cover letter outlining how you meet the requirements of the role. Shortlisting may commence immediately after the advertisement is posted.

See company reviews

Base pay range

The minimum salary is $57K and the max salary is $71K.

$57K – $71K/yr (Glassdoor Est.)

$63K

/yr Median

Eight Mile Plains

If an employer includes a salary or salary range on their job, we display it as "Employer provided". If a job has no salary data, Glassdoor displays a "Glassdoor estimate" if available. To learn more about "Glassdoor estimates", see our FAQ page.

Working here doesn’t have to be a secret

3.5

Recommend to a friend
Approve of CEO
CEO: Pete Yonkman
58 Ratings

Cook Medical Inc

3.5

Customer Support Representative

Eight Mile Plains

$57K - $71K (Glassdoor Est.)

Cook Medical Inc

3.5

Customer Support Representative

Eight Mile Plains

$57K - $71K (Glassdoor Est.)

Overview:

Permanent, Full Time - Hybrid

Location - Eight Mile Plains

Responsibilities:

Input customer orders and provide timely and accurate responses to customers
Provide support to customers, field representatives, sales managers and internal departments at Cook Australia
Ensure customer support is carried out in an efficient, professional and timely manner
Process shipments for international customers
Manage orders/requests as necessary and communicate with various stakeholders
Answer customer queries
Perform duties in compliance with local quality procedures and work instructions

Qualifications:

Previous Customer Support or data entry experience is highly regarded
Excellent telephone manner and interpersonal skills
Excellent data entry skills
Intermediate Microsoft Office proficiency (Excel, Word) essential
Demonstrated ability to meet deadlines, balancing multiple priorities
Highly organised with a focus on attention to detail and accuracy
Ability to rapidly learn multiple systems and navigate these while interacting with customers
Ability to switch between tasks if priorities change
Ability to work under pressure and on own initiative with a positive attitude to problem-solving
Ability to work effectively in a team environment
A growth and continuous improvement mindset

Please note that only applicants with full working rights in Australia are eligible to apply.

Please apply with your CV and a cover letter outlining how you meet the requirements of the role. Shortlisting may commence immediately after the advertisement is posted.

See company reviews

Base pay range

The minimum salary is $57K and the max salary is $71K.

$57K – $71K/yr (Glassdoor Est.)

$63K

/yr Median

Eight Mile Plains

Working here doesn’t have to be a secret

3.5

Recommend to a friend
Approve of CEO
CEO: Pete Yonkman
58 Ratings

7 Customer Service Representative/Cook jobs in Australia

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret