The Opportunity:

This position will be a temporary, fixed term position supporting our Hermès Sydney Trust Flagship Boutique.

The role of the Store Administrator encompasses all administration activities of the day-to-day running of the store, focusing on replenishment, reporting, administration duties, after sales, organisation of back-office, and cash & banking procedures for the boutique. The Store Administrator will support the back of house administration functions to ensure the sales team can operate at optimal efficiency.

The Store Administrator will be in regular communication with the Merchandising team and Store Management team to ensure optimal communication across the Boutique. The role will also be responsible for replenishment administration to ensure that the right stock is in the right place, at the right time. Ensure to analyse stock, inventory and capacity to understand the product offer range.

Primary Responsibilities:

Reporting

• Ensure audit compliance is respected in all aspects of the role.
• Event performance reporting.
• Compiles and distributes incentive reports to the sales team.
• Provide regular store reports, as requested by Store Director.
• Work closely with the Stock Team Manager to identify overstocked units in the store to be deported to warehouse. Generate store inventory deport lists.
• Ensure Store, Merch, Inventory and Warehouse teams are all across stock teams transfers
• Generate and prepare reports for banking and discrepancies, credit notes and deposits, CRM and any other ad hoc reporting as required.
• Assistance with adhoc projects, merchandise reporting and analysis when required.
• Identify client orders with deposit and ordered via the metier which have exceeded 12 months (B,W,M,Q,O,P).
• Obtain lead time from the metier and update client order (CC) information
• Identify any orders which do not comply with the store’s CC policy and action to delete and inform the Sales Associate.
Ensure all customer orders (CC) have RAL or stock in transit.

Merchandise Support/Allocation

• Enables and formalises regular communication with the Merchandising team and Store Management team.
• Works closely with Ambassadors to identify store stock needs.
• Processes and performs daily reviews of pending customer requests. Ensures timely management and follow-up.
• Submits Worldwide searches (WWS) on Hlink, regularly check for updates and communicates results with Sales Associates.
• Informs the Sales Associate of the outcome of a search for a client and updates them on the subsequent reception of the product in store.
• Running and publishing cyclical/standard merchandise reports
• Force-price approvals and management of price change Cegid administration (eg. price and cost updates etc)
• Regularly checks Corporate warehouse stock management and allocations, identifies opportunities
• Oversees the inventory movements between warehouse and store. Work with the Stock Team to ensure Client order receiving is accurate in Cegid (eg. Furniture).
• Effective management of O25 – Client Order Warehouse.
• Manage all client ordering and its subsequent follow up
• Identify sales trends, and slow/fast movers.
• Analyse system orders – identify overordered stock and items with greater opportunity.
• Store ordering and replenishment from Paris
• Flag key items in transit from Paris and upon delivery to the DC as required for the store
• Chase all ordered product which has exceeded expected delivery window
• Work with the Visual Merchandiser to fulfill stock for required colour stories and displays
• Provides Animation support; inventory chasing, event recaps
Manage and compile wish-lists for Buying and Podium orders (eg. Fine Jewelry).

Customer Service and Sales Support

• Provide sales support on the retail floor during busy periods, as required.
• Support the Administration Supervisor with other general administration duties, as required.
• Assume the role of Cashier, during peak periods for the retail floor, as required.
• Support the Back of House team to ensure accurate labeling, neat arrangement and tidiness of the Back of House and cashier areas.