CUSTOMER SERVICE ENGINEER - Field based in Sydney Australia

We are now seeking an experienced Customer Service Engineer to be based in Sydney. This is a fantastic opportunity to join a market leading company in a key customer-facing position.

About the Company

We are the world's leading supplier of analytical instrumentation and software for X-ray diffraction (XRD), X-ray fluorescence spectrometry (XRF) and Sample Preparation Equipment (SPE) with more than half a century of experience. Our product portfolio includes a broad range of XRD, XRF and SPE systems which are used for material characterization in scientific research and development, for industrial process control applications and for semiconductor metrology.

Our top priority is to provide the best experience ever. That means we are relentlessly aiming for the highest quality customer care to maximize our customer’s economic growth targets.

As a Customer Service Representative, you will be part of the team of 17 Engineers, serve our customers located in wide Australia. Your work will include installations, troubleshooting, repair, and maintenance of complex scientific and analytical instrumentation. This position is an excellent opportunity for an individual who is self-directed and detail oriented.

What are your responsibilities?

• Repair and maintenance of complex scientific and analytical instrumentation
• Perform installation of equipment from delivery to sign-off.
• Perform diagnoses and supports remotely.
• Keep customers well informed and appropriate personnel on any open issues.

What do you need to be successful in this role?

• Educated in a relevant subject such as Electronic/Electrical Engineering, Advanced Diploma and above.
• At least 2 years of experience in customer support or in technical support
• Experience in precision mechanics.
• Excellent customer-relationship skills.
• Excellent communication skills.
• Good technical hands-on skills and abilities to work with tools (toolkit).
• Able and willing to travel, 50% - 60% of your time, across Australasia.
• Ability to solve problems.
• Ability to make sound decisions under stressful conditions.
• Politeness and diplomacy.
• Good organizational and planning skills.
• Great sense of initiative and ability to work with people at different hierarchical levels.
• Be able to work independently in the field and as part of a team.
• Passionate about customer service.

Great to have?

• Background in XRF or XRD will be a strong asset.
• NSW or other states radiation safety license.
• Experience with other analytical equipment would also be an advantage.

Mandatory

• Must be a permanent resident or citizen of Australia.
• Must have a valid a passport and Australian driver's license.

The attractive salary for this position will vary depending on experience. Package includes allowances, superannuation, and a car allowances.

• Competitive salary + bonus + car allowance or company car

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.