Client Success role driving client change in an industry being disrupted by AI

• Help law firms unlock a new way to generate revenue with AI – and widen access to justice for their clients
• A hybrid implementations and client success role - consultative, people-first, and focused on real adoption
• Flexible, hybrid Sydney based role - 2 days a week in the office

About AI Paralegal

AI Paralegal is part of CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity, and provide more efficient client service.

AI is transforming the legal industry and CORTO is at the forefront of this change. There is a huge opportunity for law firms to save time, money and to add more value to their client base. This is where AI Paralegal comes in. AI Paralegal is a startup transforming the way legal work is done to unlock new value for law firms and their clients. We will be utilising our in-house expertise and the power of AI to save hours of work and transform the way law firms provide access to legal justice.

Built on Adieu’s advanced AI technology, AI Paralegal functions as a digital paralegal drafting documents, managing workflows, and handling repetitive legal tasks with speed and precision. By integrating seamlessly with LEAP’s ecosystem, it empowers firms to increase efficiency, scale capacity, and drive measurable profitability from every matter.

What you’ll do

We’re hiring a Client Success Manager to own how new clients move from signed contract to confident, daily AI use. This is a hybrid consulting, implementation, and client success role – consultative, people-first, and squarely focused on adoption.

You’ll partner with sales, product, and our engagement team, and you’ll have a real hand in shaping how CORTO runs the front half of the client lifecycle. Because AI Paralegal generates revenue based on client usage, the deal closing isn’t the finish line – it’s the start. Success looks like firms actually using the product and growing their usage month over month.

To make this happen you will:

• Own the end-to-end implementation experience for new firms – from contract signed through to embedded daily usage and live revenue
• Partner with sales across the full cycle, forward and backward – joining the conversation before the deal closes and staying close after
• Lead onsite and remote training sessions tailored to the firm – structured pre-work, a half to full day onsite for smaller firms, and deliberate follow-up
• Drive targeted post-implementation outreach – help firms hit and grow their monthly usage
• Run a clean handoff to the engagement team once firms are bedded in, so they can optimise long-term usage and revenue
• Refine the implementation playbook itself – process, training methods, and segmentation by firm size and type are yours to shape
• Bring real-world feedback back to product and sales – what’s resonating, what’s blocking adoption, what we need to build next
• Manage multiple implementations in parallel and continuously improve cycle time without trading off adoption quality

What you’ll bring

• 5+ years running full client lifecycles – ideally across implementations, customer success, professional services consulting, or transformation
• A consultative, people-first style – this role is change management more than technical configuration
• Strong stakeholder management across internal teams (sales, product, support, engagement) and on the client side
• Track record of training professionals on new tools and getting actual behaviour change – not just system activation
• Comfort with ambiguity and a habit of building structure where it doesn’t exist yet – this function is being built
• Genuine interest in AI and how it’s changing professional work – you don’t need to be a builder, but you should be a curious user

You are the type of person who

• Measures success by adoption and outcomes, not by activity completed
• Can run multiple implementations in parallel without dropping the thread on any of them
• Can communicate clearly under pressure – with a partner one minute and a developer the next
• Spots a process gap and writes it up rather than working around it forever
• Builds trusted client relationships and isn’t afraid to push back when it’s the right call
• Genuinely enjoys being in the room with clients – it’s where the best work happens

CORTO is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Why join CORTO?

• Your work matters. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Genuine startup energy - small team, fast decisions, real trajectory, backed by one of the largest legal software companies in the world.
• Flexible and hybrid working. We engage, share, and collaborate on ideas and workflows.
• Career and learning opportunities - we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being with additional time off, gym membership and other perks.
• Fast-paced tech environment, if we don't disrupt ourselves someone else will do it!
• Access to LEAP Home - a program unique to the ATI Group to support you in buying your primary residence.