Thredbo is Australia’s premier year-round alpine destination. Open 365 days a year, Thredbo is home to Australia’s only alpine Gondola, Australia's highest lifted point, a picturesque European-style village, the country's biggest alpine events calendar and the Southern Hemisphere's only Alpine Coaster. In winter, Thredbo offers access to the country's best skiing & snowboarding and in summer, the mountain transforms into the ultimate hiking and biking destination.

Job Title: Guest Services Outdoor Host
Location: Thredbo Resort

Position Outline:
As a part of the Guest Services team, you are primarily responsible for providing exceptional customer service through great teamwork and the use of interpersonal skills across outdoor locations. Within this role you will ensure accuracy and are responsible for delivering appropriate resort knowledge to our guests and effectively communicate to ensure guests have optimal experiences.

Responsibilities:

• Customer Service
• Maintain a high level of customer service including greeting guests and providing resort information.
• Safety
• Adhere to all company policies, practices and procedures. Including Guest Services Training criteria.
• Adhere to all relative work safe legislations associated to your role.
• Take reasonable care of your own health and safety and that of others.
• Report any hazard, injury or illness to your manager.
• Seek further information and clarification on any areas of uncertainty surrounding company policies, safe work practices and procedures.
• Maintain a personal fitness level that enables you to safely perform daily tasks.
• Role Specific Duties
• Welcome guests to the resort and direct them to appropriate locations providing accurate and sound information to all guests
• Assist guests with navigation of the Thredbo online shop in real time to support efficient queues
• Multitask and remain vigilant to monitor that patrons accessing Thredbo Lift System have valid access and are adhering to agreed terms and conditions. Should they not, adhere to processes supported by the leadership team
• Use available recourse hosts to provide accurate information and assist in resolving guest ticketing issues or concerns
• Assisting to control large crowds in practical and safe manner
• As required and when requested by your supervisor or Manager, assist with other Guest Services areas.
• Training & Development
• Positively respond to and actively participate in job specific training.
• Continuously build and maintain product resort knowledge.
• Team Duties
• Embrace our People & Culture Brand - ELEVATE.
• Apply our values and goals to the decision-making process.
• Bring Thredbo’s personality to life & apply our signature service.
• Participate in employee meetings.
• Comply with the standard of professional appearance and behaviour that are appropriate to your workplace and team.
• Promote a positive teamwork culture and assist in developing resolutions to team conflicts.
• Monitoring the protection of the environment through the safe and efficient management of operations within your area of responsibility, including identification and rectification of any situation that could potentially result in damage to the environment.
• Any other duties required in the day-to-day operation of the Guest Services department and resort facilities as directed by Supervisors and Managers.

Experience / Qualifications / Requirements:

• Experience in the standard suite of Office software systems
• Experience in tourism-based customer service or information desk
• Skills in the RTP operation System

Work, live and play in the mountains!

Thredbo offers a wide range of roles to suit everyone plus plenty of opportunities to grow and build your career. Joining our team means you become a part of EVT, one of Australia and New Zealand’s leading experience companies. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across the EVT brands spanning Entertainment, Ventures and Travel.

The ultimate experience, working for Thredbo unlocks a mountain of adventures including skiing, snowboarding, hiking, mountain biking and more. By joining the community and living in the Snowy Mountains, you'll meet lots of like-minded people who love the outdoors as much as you do and make long-lasting memories while you're at it. Our team is diverse, dynamic and inclusive, so you're sure to find your people and be accepted for who you are here.

On top of scoring an awesome job and a once-in-a-lifetime experience, joining the Thredbo team comes with some serious perks! In Thredbo, you'll receive a staff season pass, gym and pool access and lots of in-resort discounts, and through EVT, you'll also receive a wide range of discounts on hotel stays, cinemas, food and more.

Through our shared passion of the mountains, our team is committed to preserving, protecting, and prioritising our unique alpine environment. We take pride in our long list of environmental initiatives and embrace the opportunity to lead our industry and our community towards a more sustainable future, today. This includes Thredbo’s Gold certification through EarthCheck three years running, a first for an Australian snow resort. EarthCheck is the world’s leading environmental certification and benchmarking program for the travel and tourism industry. The recognition makes Thredbo a leader of sustainable tourism destinations worldwide certified to the internationally recognised EarthCheck Destination Standard. https://www.thredbo.com.au/about-thredbo/environment/

If you're ready for your next adventure, apply now to join our team!

Applications are being assessed as they are received so we recommend applying as quickly as possible to avoid missing out.

International applicants must be eligible to obtain their own visa with valid work rights in Australia. For information, please visit the Australian Department of Home Affairs website https://www.homeaffairs.gov.au/