During this time of change, there are many staff members who are accustomed to "old" habits or were taught a different way to accommodate a goal that can be more easily attained by utilizing a new process. I don't like listing this as a "CON" because these employees are able to provide reasoning as to why certain things were done a certain way which is very helpful... but at times it can present frustration. Change is hard for everyone so it is to be expected during this time. We all just need to be patient and open-minded during this time.